Comments on: HP: Nvidia graphics defect an issue since November 2007

Hewlett-Packard says the Nvidia graphics chip problem has been a warranty issue since November of last year.

[gerrrg]

Curious.

Why NVIDIA chose to wait until July 2 to announce an issue that HP had been aware of since November of last year.

Man oh man, is Intel ROTFL over NVIDIA.

[Balfor]

It's about time -- Nvidia has the worst technical support in the world and have for years. It's amazing their management in Taiwan still have their jobs. I've gone to ATI and am super happy!

[SeizeCTRL]

I'd take an Nvidia chipset with a bad fan over Intel graphics any day of the weak.

[gerrrg]

That is totally weak.

[wlau]

HP handled this situation very poorly. This issue has been known for a LONG time, originally tied to Wireless LAN randomly disappearing. I had my notebooks repair 5 or 6 times after the issue was escalated. I still do NOT have a fully functioning notebook. What really angered me is that I repeatedly complained about video corruption during my 5 or 6 repair attempts and nothing was done to take care of this issue. This is all before nVidia acknowledged this issue publicly... now I know why the video is still screwed up. The repair facility HP used is an outsourced contractor that did a miserable job at best. They screwed and chip every panel on my laptop.. I totally disappointed at HP and nVidia on the poor handling of this issue. I will definitely not buy another nVidia based notebook.

[gerrrg]

Dell outlet.

[Vegaman_Dan]

Get ready for it- Toshiba and Lenovo also have the same issue with a good chunk of their lineup with the same chipset.

[polgadot]

I would never have an nvidia card, why they don't work

[ejeon1989]

God forbit, pretty soon Apple might have the same situation on their hands. It's the Great Graphics Card Recall of 2008!!!!!

[jr2124]

I have an HP DV2000t and it is experiencing the EXACT same issues! I've never abused my laptop ever and phone day it started to die! I called HP and they said my laptop was not part of the recall! I cannot believe what a terrible company they are. The forums are blazing with similar problems but no help from HP.

[hpproblem]

I had the same problem with my dv2000 laptop. 1 small beep 2 long beeps. I talked to hp customer service after I saw this article, they said that my model still does not qualify.
HP customer service is just going down the drains.

[ColoradyGuy]

"HP has taken appropriate actions for any HP notebook products that use the known affected Nvidia chips"

yeah, right they did....not.

I have been back and forth with HP for two months now on this, the customer support people tried to tell me that they memory chips were bad. Sent the laptop to texas to be repaired but they never told me that the hard drive would be formatted. SO after 2 weeks of not having a computer, a case manager calls to see how things are. She put a stop work order and the computer is shipped back to me, drive already formatted with all of my data gone, and the computer still doesn't work. So I send it back again, now I am waiting. Seriously, July 18 it died, it is now Sept. 2 and I still have no computer and all my data is gone. HP has not once listened to my idea that it was a bad motherboard, and has not once awknowledged that the above issues were the cause. I will never buy another HP product.

[akhileshbhu]

n Vidia graphic cards are really of worst quality in all of world. Just bull ****. I dont undestand how they qualify the qulaity test. This company should be closed. In my Compaq presario V3000 laptop is the same graphic card is there. one day all of a sudden it stopped working. My laptop is new though (10 months old). I would suggest noone should buy compaq presario or any notebook having n Vidia graphic card. I am suffering for last one year. Now my laptop does not start/boot up even. Just black screen. No video..

[pov3rty]

My HP notebook is dead also... lucky for HP, it was 2 months after my warranty ran out. HP has extended the warranty to 24 months for SOME of the notebooks having problems -- but not all. They refuse to service mine and many others like mine.

A forum thread is growing with angry HP owners demanding action. Come join us and let's see if we can rightfully get all of our notebooks serviced or replaced as they should be, and just like everyone else!

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1191277

[desrtspirit]

my compaq presario v6000 notebook video went black screen last week. contacted hp/compaq
and they told me after confirming it was a bad vieo chip that they would repair it free and send out
a box to ship it to them. about a 20 minute wait and customer service came back on the line and stated
your warranty expired 62 days ago., and it would cost me 300-400 for them to repair.

HP stated they initiated a customer notification program in July 2007 to address pc's effected by this problem with Nvidia. (for registered customers) and has notified registered customers of the problem
(not the case with me) .
Update: nvidia sued for concealing defects in its graphic chips and failing to disclose problems. lawsuit filed in us district court of northern california. see-nanotech-the circuit blog 9/10/2008

[Angie_B3]

If anybody is experiencing problems with their HP laptop associated to this defect, visit www hplies com for useful information and helpful tips on dealing with HP.

[michaeljayclark]

This problem still exists and it includes notebooks that ARE NOT on HP's list. When I leave my nortebook on overnight the video to go to a pattern and nothing can be seem. It does this on the LCD and on an external monitor. When I called HP with the problem they flatly refuse to replace the notebook. The person named mark refused to give me an employee number saying the service ticket will identify him. the ticket number is 8024275522. Mark tried to tell me that all the notebooks use the same chipset (LIE) and therefore it is not the chip because new notebooks dont have the problem. No way HP is using the same chipset in brand new notebooks. So he told me that HP's notebooks are doomed to fail after 2 to 3 years.

[cns9999]

My DV2503TX bought in Spetember 2007 died last month of the same problem. It is not covered by HP's extended warranty even though it has the SAME nVidia chip and was manufactured at the same time as the other laptops that are covered. HP told me it would cost $600 to repair since it is out of warranty by 6 months.

AVOID HP products. The HP brand and reputation mean nothing to the current management and they do not stand behind their products.

I have joined the class action lawsuit over this problem. I encourage all other HP laptop owners that are affected to also join.

It isnt just the chipsets in the laptops....i had a compaq presario pc, media center edition, amd64,200 gig hd and onboard nvidia graphics. motherboard was an asus. my whole comp was basically destroyed by the graphics chipset. it was a disaster. i did everything that hp had told me to do in thier support chat. eventually i got it back up running but not for long. hp really wasnt much help. i spent hours upon hours reading everything that i could. took whole comp apart and put back together.lol, i did learn alot. ppl bring me thier comps to fix for them now. so i lost a comp and became a techie. still think i should have gotten some kind of compensation since comp was just past warranty.

[BadHP]

HP is well aware that my HP Pavilion dv9230us Notebook PC with Intel® Core ? 2 Duo processor T5500 and NVIDIA GeForce Go 7600 has stopped working due to a known manufacturing defect of the NVIDIA GeForce Go 7600 graphics card. Nvidia publically released information in 2008 describing this defect as a weak die/packaging material used in their graphics processors and that replacement chips now utilize ?Hitachi? underfill packaging materials that improves product quality and enhances operating life by improved thermal cycling reliability. HP knew about this back in 2007 and later provided firmware updates to increase fan use.

My Notebook became very, very hot to the touch, and would not reboot. During startup, the display initially shows vertical green-checkered lines on a black background. Then the display locks up in a blank black screen before completing the start-up process. The only way to get the computer on is to reboot in safe mode and disable the NVIDIA driver and use the laptop in VGA mode which provides a screen that is heavily pixilated (unreadable). These are the same symptoms described by many, many other customers who have had their computers repaired and confirmed that the problem was the defective overheating Nvidia graphics processor.

My Rejected Request: I have asked HP to repair my Notebook (at no cost to me) by replacing the defective Nvidia GeForce Go 7600 chip with a non-defective equivalent performance graphics processor and repair any other damage the defective video chip overheating caused to my computer.

I have talked to HP Total Care, case manager, executive case manager, Corporate Office, and Executive Customer Relations Office, I sent Email to Board of Directors and corporate compliance office. It is ridiculous to claim that customers got what they paid for as long as the computer made it past the 12 month warranty period (24 months for a few lucky models). Wow, is that the position HP wants to take with their competitors (HP Notebooks have a 12 month shelf life)?

The number of people reporting NVIDIA GeForce Go 7600 defect failure in notebook models that are not in the extended warranty list is growing larger every day (any internet search digs up huge amounts of information). Requiring that customers pay to repair a defect in light of this clear and growing body of evidence is quickly showing that HP has not shown good faith to correct a known manufacture defect and intends to double charge customers for the same product. This clearly tells everyone that we should not trust HP! If they are not going to acknowledge and resolve a well known manufacture defect right now, then how can people trust that there is no defect in the new models on the market right now?

I filed a complaint with the Better Business Bureau and the FTC Bureau of Consumer Protection for non-compliance with a known defect. It appears some executive has decided that the cost of a potential lawsuit is less damaging than repairing all these defective notebooks. What about the cost of sending us to buy a competitor?s product? What will legitimate proven customer complaints sent to various consumer protection and product review agencies do to the reputation of the HP product quality and customer service? How much money is all that going to cost HP in the long run?

Please post any details available on where, how to join lawsuits on this problem.

[Evakeg]

I created a facebook group "Never buy Hp products!" Please join!!!

http://www.facebook.com/groups/edit.php?members&gid=121347750910#/group.php?gid=121347750910

We will show them that we are not going to put up with this **** anymore!

Join the group and tell us about your experience with HP!

[TmontGodzilla]

Since HP was aware of this problem in Nov 07, Why did they install the same faulty parts that failed in a,
at that time 11 month old dv 9000 laptop, one month before my warranty went out . I have alway kept my laptop on a laptop fan and did'nt use wireless or play movies and it sits on the table, but it went out and HP repaired it, They installed a new system board and heat sink fan, it worked ok except for once a month getting a blue screen error on boot up. And getting very warm, even on the fan.
Two weeks ago my wireless disapeared from my system, i never used it, then more blue screens, and then system board went out again a few days ago.
I contacted HP got a nice support person to tell me they will install a new system board thats 100% a different kind of system board, not the faulty one, all i have to do is give them $298,00 to repair it again.
I paid $1,200,00 for this laptop, i've read on HP Forum of many people on their 3rd and 4th motherboards.
Apparantly these people did'nt get any of those 100% Non faulty motherboards in their repairs.
At this moment there are over 200 dv 9000 motherboards on ebay, and over 25 dv9000 broken laptops listed for parts, most of these are from 2007 and 2008.
HP has made a poor attempt to look like they have solved these known problems, but have'nt taken care of their customers. We are on our own with HP faulty laptops.
My laptop says HP on the lid, thats why i bought it. Faulty parts from a company HP uses on their products is no excuse for HP to ignore all the customers they sold these faulty laptops to.
If a 50 cent bulb made in China goes out in my Dodge , im not going to China to get the bulb replaced. Do the right thing HP.