Comments on: Scattered activation problems during iPhone launch

AT&T's activation servers are starting to feel the pressure as more iPhone 3G S users try to start their service.

[Morepowa]

So far I am going on 24 hours to activate the phone. I preordered the 3gs and received it from FedEx on Friday at 12 pm. I spent until 11pm between the apple store, AT&T store and phone support because Apple shipped me someone elses phone and there is no way to change the phone registration wihout returning the phone to apple online NOT a local apple store. This is crazy apple.com support is saying I may not get the right phone until Wednesday. Why did I preordered??

[jafo818]

My phone did not activate after 20 hours. I followed the instructions to call AT&T and have them activate my iPhone 3G S. The first attempt had them forwarding me first to an AT&T iPhone specialist, then that person forwarded me to an Apple number, and while on hold, the call was dropped.

I called back, and this time the lady I spoke with was excellent. I had to give her the IMEI # from the box, as well as the number on the SIM card. We did this for both my phone and my wife's. She also had us do a test call, and then she called each of our phones.

It took about 15 minutes... And we were activated.

The AT&T lady said that the IMEI they showed in their system was "all 9s", meaning I wasn't setup at all...

She sent a confirmation email that included her own comments about what she changed (she had to set my data plan manually, as well as remove my old $4.99 phone insurance from our old phones).

Very happy after all is said and done, however the experience is overall very poor. This needs to be totally seemless. I don't know who has more of the blame, but they need to fix it.

[brynn08]

just another sign that att is going to hell after there exlusitivity with APPLE ends.....i love it !

[oneAwake]

What did you all expect, ATT's network is garbage!!! CDMA is far superior.

[ctekmediadotcom]

72 Hours Later!!!

I am still stuck with a dead iPhone. I have received no e-mail from Apple or AT&T.

But after my 2.5 Hours dealing with both AT&T and Apple on the phone and a 1.5 Hour visit to the AT&T store, the guy at the AT&T store admitted on Saturday that my iPhone should work and I was good to go my account was all paid and current, no problems, go home have a nice day and wait.

Keep in mind this is on a 2G phone that I tried to upgrade to the new Apple iPhone Software 3.0 (update.) I have been a loyal GoPhone Prepaid customer with AT&T since 2007 when the first iPhone came out... read more here http://www.ctekmedia.com/blog/?p=101


Michael Bolanos | IT Consultant
__________________________
cTekmedia Computer Consulting

web: http://www.ctekmedia.com
e-mail: [e-mail]

ACTC (Apple), MCSE (Microsoft), CCNA (Cisco), CCSA (Checkpoint), CNE (Novell), ASE (Compaq)

[scottyhoffo]

When I purchased my 32GB iPhone 3G[s], the first SIM card didn't work. The Apple Store employee quickly fetched another SIM. ...plugged in the iPhone to a store computer and the phone displayed the "waiting for activation" message.
That was yesterday at about noon. I called a couple of hours later to see why it still hadn't been activated, and the lady at AT&T customer service said that since it was "in the system" that there was nothing she could do - that I'd just have to wait.
Over 24 hours later and still "waiting for activation".
Of course their customer service isn't open on Sunday to ask again...
Top notch, AT&T. Way to go.

[theljs]

I had a "Waiting for activation" message on my phone for a few days. I finally called AT&T, and the girl was clueless and told me to call Apple. I went through an automated system at Apple, answered some prompts, and got sent straight back to AT&T. The 2nd AT&T person told me my phone didn't work because I didn't add a data plan for the iphone, which is impossible because AT&T wouldn't let me buy one unless I added it. After about 40 minutes of trying different things, she asked for my IMEI number, which it turns out was entered into AT&T's system wrong. Still didn't work, so she asked for the SIM number. It FINALLY worked right after she corrected that.