Comments on: IE7 is missing and a sad tale of tech support

IE7 is missing from Windows Update. Used to be there. A sad tale of tech support.

[Raymond Lui]

Don't this person Google? Or Yahoo?

Go to Google.com and enter "IE 7 Download"
The first link takes you directly to the download page of Microsoft.

Is it really that difficult? My 60 years old Grandma could install that herself
(well, with me on the phone)

[tbonehauer]

What you have proven

All you have really shown us is that both companies do not have a tech support system designed to help idiots. Does it really matter how you get your software? You clearly knew that you could download it yourself. It is unfair to point blame at Dell or Microsoft.

[Mousefinger]

Just a Vista hater.

What's with the Vista hating toward the end? Nice blog entry until the "P.S." footnote. Enough of the mass cNet Vista hating. Telling people to stick with Win XP is redundant.

Yeesh...typical populist foo.

[hmotro]

yea, but he makes a point

Sure he should have downloaded IE7 but the bean bag toss that the OEM's and MS do to each other is a joke. If Dell agrees to do support they should have Vista, OS... expertice.

I have been so frustrated with this exact problem.

[El Dominicano]

IE7 Missing?

You are making a big deal out of nothing. Are you so lazy that you cannot download IE7 yourself without complaining to someone? I had to do the same thing last week due to being stupid enough to try to install another Linux distro in one of my machines. Which as most times, Linux corrupted the boot section and I had to ghost my drive with XP.
So, I had to download everything, including sp2, all updates dating back to the year I bought that PC, 2001, and IE7.
You must be very bored or running out of what to write when this is all you have. Get over it and go play some sport for a change!

[luhimuh]

The other posters ARE clever: have a piece of cake

but tech support IS for grandma.

And Defensive Computing is about not being held up because grandma is downloading IE7. That doesn't make her an idiot.

Well done, Horowitz

[tenc21]

huh. luhimuh?

Your post is about as incomprehensible as the original blog...To both of you, what is your point and does anyone care? [http://you both can't be trying to tell us that tech support is in a sad state...that is soooo obvious. In fact, Indians (Eastern)have become rich from outsourcing and are now outsourcing the outsourcing back to sites in Texas, Florida and Georgia. Now, that is truly sad--an endless tech support loop...|http://you both can't be trying to tell us that tech support is in a sad state...that is soooo obvious. In fact, Indians (Eastern)have become rich from outsourcing and are now outsourcing the outsourcing back to sites in Texas, Florida and Georgia. Now, that is truly sad--an endless tech support loop...]

[dbjohnson2]

I'm with Mike (Horowitz, not Dell)

Thanks for posting this tale of woe. The more attention focused on this type of problem the better.

Is it unreasonable to expect a PC to ship with the most current and up-to-date software? I don't think so.

Where exactly is the customer focus? If Michael Dell is still looking for something to fix, he could start here. Bill Gates/Steve Ballmer too for that matter.

This certainly doesn't make me eager to run out and purchase a Dell running Windows.

[dbjohnson2]

I'm with Mike (Horowitz, not Dell) - followup

Upon further reflection, a few more comments.

IE7 is reported to be much more secure than IE6.

So I don't see this as a matter of lousy Tech Support, bad as it is. I see this as a matter of Customer Focus, providing the best product for the dollar spent.

And, at a more basic level, Dell and Microsoft are supposedly concerned about providing a secure Internet environment. If truly so, why are they not shipping the most secure software available?

[Kurtis45]

Firefox!!!

IE7 is the best reason to switch to Firefox. Infinetely configurable, and actually WORKS!! My money is on Firefox all the way.

[tenc21]

Get with the program...

So, Dell and Microsoft are "supposedly concerned with providing a secure Internet environment?" What person in his/her right mind ever said that? Lousy customer focus and not lousy tech support focus? Not so--these companies will sell you anything. Once you have bought it--which is what we're talking about here--the matter becomes a tech support issue. It's not sales anymore.

The whole enterprise is customer relations and only in the very beginnings of Dell was there any inkling that anyone cared. Since then Dell has not just gone down the tubes, but because that wasn't bad enough, they exited out the bottom and wound up in a foreign land with their outsourcing...not to mention the god-awful machines they are now building overseas.

Nothing need be said about Microsoft. Their arrogance and indefensible products as duly noted by Senor Horowitz has never wavered; their products were terrible, continue to be so, and will always be that way--and their support or customer care certainly doesn't exist--even when you're paying handsomely for the privilege of being told it's someone else's fault.

Get with the program...no one has said these companies have good customer focus, and if they did, we all should be drinking from that fountain.

[gsmiller88]

Dell & Microsoft are so out of it...

You honestly thought you was going to get somewhere with Microsoft Support?
Puh-leez! Microsoft Support is a JOKE. I would seriously rather them not offer
support than have the crap they claim to be "support."

Dell also knows better. They needn't ***** about losing market share to other
competitors with such shoddy service as they offered you.

Oh, and why are you still using IE7? You can get Safari on Windows now!!!

[tenc21]

Emily Litella

After all the sturm and drang above, you're now gonna tell me "Never mind?!#" Maybe Miss Litella had it right as to this whole blog.