Comments on: Defensively shopping at amazon.com

Defensively shopping at amazon.com. Be sure to log off!

[ethelflaed]

Another problem with Amazon Mp3

I was tremendously excited for Amazon Mp3 and rushed to buy from them. I purchased several songs with no problem and then decided to purchase an entire album. I had already downloaded the helper application, so there should have been no problem, but the album never downloaded. Maybe the problem was with the yellow bar you mention - I never saw it. The *real* problem here, though, is that I contacted Amazon's customer service about this and they have not responded, even after several days. They did, of course, take the $9.99 I paid them right away.

Now I'm not sure I'll buy anything else from them. Why can't they be like eMusic and just let me try to download again? I paid them for the album, not for a chance at the album. Tehy should make sure I receive what I pay for, or give me a refund or store credit, or hell, just respond!

[tenc21]

Different Folks, Different Strokes

I wonder who is hitting what keystrokes, because the CNET blog Matter/Anti-Matter on MP3 shopping at Amazon (10/3/07) states there was a login confirmation requirement prior to purchase.
Some would you can't make this stuff up...but someone obviously is!

[tenc21]

Blogger Feeding Frenzy

The lure cast by the Amazon MP3 Download Store must be really enticing because it seems every blogger and his father-in-law has bitten and is writing about his/her experiences with it. The latest is a New York Newsday article by Personal Technology Columnist Michael Himowitz (10/14/07-p. F8),

He says "buying..." is "entirely too complicated--a three step process that requires selecting the song, confirming a credit card, and confirming a shipping address..." So, where is the lack of confirmation that Blogger Horowitz complains about? Two of his peers have directly contradicted him.

The question is not whether, but why is Horowitz making this stuff up?

[Zen-Masta]

tenc21 I do believe there was a login confirmation when I purchased. ethelflaed, that's really a shame. When I had downloading problems I was able to call the tech support and instantly speak to a rep who was able to reset the download for me. I agree as someone else said, a download app would help it compete with the other guys, OR a way that allows people to add to cart so they dont have to one track at a time, I think it would be a little faster to queue up a bunch and then buy the whole cart.