Comments on: Netflix computer problems continue

Netflix is shipping again, but it's not all good news

[benignotx]

Don't jump to assumptions so quickly sir. I had the same issue happen to me, but I contacted Netflix, and they told me that they would NOT resend me the movies I had just returned. They said that their system was still recooperating from the recent difficulties, but that the correct movies would be sent regardless. I'm a new customer, and I'm finding the service to be decent.

[mhinnewyork]

I make no assumptions. In fact, you are proving my point -- if the email message about the movie being sent is untrue then their computer systems are still not back to normal. Michael Horowitz

[RavenChylde]

I would have to agree with benignotx, even though over the weekend the web queue was incorrect on what I had or what had been sent. I still received what was next on my queue and what I had returned did finally say it was returned. It just took a few days to match.

My only complaint is that it took basically a whole week to get whatever went wrong fixed.

[mhinnewyork]

I'm a happy Netflix customer, but yes, that any computer system foul-up can linger so long is inexcusable. Michael Horowitz

[benignotx]

At least Netflix is doing something to compensate for the problem. They're going to issue a 15% discount from the monthly fee. The days of difficulties was not such a huge deal.

[steve4lee]

I noticed that the two movies I received Saturday were still listed on my queue, so I removed them manually, in case they really would resend them. I hope that helped (or did no harm) rather than confusing something else.

[hms4]

Still having problems, I've been waiting for my next movie for 3 days.