Comments on: By giving credits, Apple gets credit

Giving store credits and refunds seems to have become Apple's tried-and-true method for damage control. The latest example affects buyers of the iPhone 3G S.

[jspeczx]

Apple provides its customers the best service in the industry, hands down.

When dealing with the very few problems I've had with i-tunes and my Macbook Pro, I've received nothing but first class support. When it came to email support, I dealt with the same Apple employee throughout the entire process. When the employee did not receive a response from me within three days (because I was on vacation) they emailed me to make sure that I had received the previous communication.

Each experience ended with a formal apology for the inconvenience, i-tunes store credits, and a follow up email. These emails, aren't just any email either. These are personal letters sent from an ACTUAL employee and not a computer.

I was turned off by Apple products' high prices for years but upon purchasing a Macbook Pro, it made sense. You not only pay for top of the line technology and engineering, you pay for the outstanding support you're going to get for the life of your Apple product. Be it an I-pod or a $2400 laptop, Apple provides its customers with support that is not biased to the product which you own. If you buy Apple, you get the whole package. And that includes Apple employees treating you better than members of our own family in some cases!

If you're in the market for a new computer, BUY APPLE! You will end up forking out extra cash but believe me and believe the millions of other happy Apple customers, every additional cent you spend is worth it!

[play7]

tell that to my apple products i have owned over the past 10 years..........:/ you means " HANDS UP" as they robbing you of your hard earned money

[eriknokc]

I must agreed with the writer of this story. My very 1st computer was a Mac and was one of the very first Power PC Macs. There was a problem with it and I took it back. I used that money to buy a Gateway computer. A month after that Apple fixed the problem I was having on the computer I had taken back. I had more problems than I can count with my Gateway. I then had a Compaq. There were NUMEROUS problems with that because of Windows 98 and Windows ME. I purchased a Dell Laptop. Don't even get me started on the problems I "mysteriously" had after the warranty ran out. I then purcahsed a Sony Vaio. Sony has little to no support for their products as far as upgrades in software or firmware. Through all those hassels and purchases and upgrades, not one company did anything to compensate me for my time. I spent many of hours on the phone with tech support trying to resolve issues. Not even the mighty Microsoft did anything for the blunder that was Windows ME. Us fools that purchased it just had to deal with the crashes and blue screens of death and Microsoft laughed all the way to the bank.

I purcahsed an iPhone in January. I was so happy I purcahsed a Macbook shortly after. I had an issue and it was immediately exchanged. An issue came up with my battery on the exchange Macbook and I was immediately given a new battery. Both of these issues were fixed, no questions asked. The times I have gone to the Genius bar have been great. The staff is friendly, explains things, is helpful and gives you extra advise to get the most out of your product. I was so happy I got my parents an iMac just because I know they will be taken care of if the situation ever arises. They may not fix it immediately, but when they do fix it, they fix it correctly and they make sure their customers are taken care of in a manner that is fair to the company and the customer. A lot of companies should take note on how Apple takes care of their customers.

[jrveley08]

Try going to best buy with any computer problem... they are a joke. That guy who had dust behind his screen.... Best buy would never fix that, it is a physical problem with the device not an internal problem as specified by their in the size 1 font fine print in the warrenty. I had an old palm several years ago, the screen got a crack, and they refused to service the device or replace it.

The next device i got was an HP iPaq at CompUSA, they serviced it no matter what. Heck CompUSA was always good at servicing all products, they even let me bring back a moniter i bought that had one measly pixel out right out of the box. Im sure best buy would have fefused.

Now the last desktop and last laptop i have bought best buy loves to have run arounds with there service plan, they dont replace it unless its been in 4 times for the same problem. This sucks cause everytime they ship it off for about 3 weeks at a time. There was one point where it seemed like they had my desktop more than i did.

I give praises to Apple for have such great service, it doesnt sound like the best it could be, but for them to actually give a free ipod to someone for something the company did is really nice. Giving them a new upgraded laptop and letting them keep their accessories the old one came with. Replacing the screen on an iPhone and not trying to hide under the fine print of an expensive warrenty. Sounds great!!!

I cant wait to get an iPhone and a Mac.

People wonder why Apple charges so much for their products, i dont think its all that steep considering they have some of the nicest stores (independent stores, get rid of the best buy associates trying to know anything), their own professionals working and knowing about their products. Then the service you get when something happens to go wrong or even when things are going great is awesome.

[bad_one]

I like this post, really inspirational.

[play7]

"Apple has a proven record of trying to do what's right after it makes mistakes; this is no exception."

Oh yes that right.........................VERY VERY........WRONG The battery issue come one`s little brain? they turned around offed people to "PAY" for the new battery "then to give a cash settlement which was suppose to be $50.00 Cash. Remeber that?????????????????????????

I tune case card waht a cheap BEEP joke and insult. This is why i just dont trust apple these days. As long as the money is in their system and they get it back thats all they care. Think about it if those that were to be given a cash statement for those crap ipod batteries would the users go back to apple and spend that money? .......Frankly speaking NO.But I would have been givng this option then i owuld have owned atleast 3 products.... atleast get your facts right.

[FS1982!]

"Even though we are making the right decision to lower the price of iPhone, and even though the technology road is bumpy, we need to do a better job taking care of our early iPhone customers as we aggressively go after new ones with a lower price," Apple CEO Steve Jobs wrote at the time. "Our early customers trusted us, and we must live up to that trust with our actions in moments like these."

I think there is much to this quote in the article that shows just how the company respects and appreciates it's customers. It's refreshing to feel like a person not just a number to Apple.

[pghcraig1]

I think this was sporting of Apple. It wasn't even their fault, it was AT&T's network that was failing.