Comments on: Say good-bye to Circuit City

With 155 stores being shuttered across the United States and an impending New York Stock Exchange delisting, the electronics retailer's days are numbered.

[drno7]

is there a list of stores that are closing, even though i dont go there anymore?

[pin_gwin]

I like shopping in CC much better than in BB. Just less noise. Just petty and less like a barn. And BB return rules are a real shame. There should be a real heavy cause to make me buy something in BB - I just looking at new gadgets there.

[sharmajunior]

i wouldn't say that BB is a bad company. Sure I have had problems with their policies here n there, but who doesn't have these problems with their respective companies in the area.

I would agree that BB should have more knowledgeable employees. The other day , I asked something about a product, and the rep. told me, I'll have to get back to you with that. So he went to his computer, went online to the products website and got the info.

The biggest problem I had was when an employee couldn't work with basic commands such as cut and paste using their keyboards. I suspect their software doesn't offer any right-click menu so he couldn't do it. I told him to highlight>>then press: "ctrl+c" and then switch programs and then "ctrl+v)...LOL

[norjeolo]

Man! I worked at Best Buy in the past (BIG mistake) and had friends working at CC for a a while. I can assure you that they are both horrible, including their now afiliated companies F-Dog and G-SQuad.
BB's customer service is horrible. about 90 of the workders didnt know anything of the products information. My little nephew can read from behind the box's tech specs and say it back to people too, and he's 4!! anyway... much isnt different at CC. Same crap, different smell!
People need to start whinning about stuff and learn how to get good deals online! ex: techbargains.com give it a try! its good to see places that charge so much to the public to be gone or in trouble!

Circuit City, Ultimate Electronics, and Comp USA were all obvious losers in the "brick and morter" electronics horse race. All those stores had an ambiance that was decidedly less comfortable than Best Buy. Comp USA could have differentiated itself by selling true low cost items to match it's shabby store interiors, but all of those were only for sale on their website. Want a USB cable? $6 no-name brand on website, but only $24 "Belkin" cable in store. They both do the same thing. Nuff said. Ultimate Electronics employees must be on comission because they assault you every 5 minutes, their prices are way too high, and that's not to mention that the layout and style of the interior reminds me of Dolgin's from the 80's. Circuit City on the other hand had some good products and might have made a go of it if they'd had stores that were properly managed. I can't tell you how many times I've walked in looking for something only to have no idea where to find it. Then, the price marked on the shelf was never the price I was asked to pay. And finally, the employees were nothing more than highschool students who couldn't even feign interest in being there or giving good service. It's too bad too. I think that stores thrive when they have good competition and Best Buy needs Circuit City to keep it honest.

[ferretboy88]

I hate bestbuy. They always try to sell me the monster cables when I told the dudes I had 4 cables already. No I don't need any spares for the last time.

[Marc954]

Good bye Circuit city hello H.H.Greg

[inachu]

YAY!!!!!!!!!!!!!!
RIP !

Dishonest employees did them in.

[wallaceke]

Just one anecdotal experience, last year at the CC by my house (Eugene, OR): I went in to get a serial-to-USB plug converter and a PS2 to USB converter (so I could use some of my old peripherals). The 20-something CC employee told me, straight faced, "Neither of those things exist". ***? Okay, I'm a hardware engineer, so maybe I have an advantage here over the slightly-over-minimum-wage-slave guy. But to work in a PC department in an electronics store, and to tell a customer something like that? No wonder they're going out of business!!

[alflanagan]

Reisinger, I'd like to suggest that you try to learn something about a company's actual situation before you write about it. I know that's more work, but you should try it. Are you aware that CC is under completely new management? As for renegotiating leases not working, what do you thing Chapter 11 is for?

[thelonman]

Geez! Where are all these wonderful Circuit City stores? I would love to go to one, just one...just to see what it feels like to be in a reputable CC store. I bought two laptops with extended warranties. The laptops were expensive and the warranty was another hefty fee. The first problems I had with one of the laptops, CC came up with every excuse in the world to not honor the warranty. Personally, I hope they all burn in hell. They lie big time. They cheat big time. They treat their customers horribly.

Hey, I know, when all of the CC employees are suddenly unemployed ...

Well, I've got this laptop that just won't work...Maybe I'll buy them a White Castle Hamburger and a cup of water. You know, just to repay the courtesy they gave me.

Sorry Mr. Reisinger, but you are wrong. I'm sure you don´t know, that a Mexican investro have just invest several million dollars in Circuit City shares, and when this guy put his money on something, be sure, it will florish. Try to expand your information surces before put any company to sleep.

[NURREDIN]

This is indeed sad. I have a few pieces (computer,receiver,and two cd players) I ordered online and picked up at Circuit City with no problems. I don't like the staff at Best Buy,but I don't talk to the guys at CC either. I do all my research online and then decide what I want and buy where it's the cheapest. I live in Vegas, and most people I know don't go to either for big ticket items anymore. We go to either Fry's or Costco (or R.C. Willey if you want it installed).The sales people at Fry's and R.C.Willey are pretty knowlegeable. I was really surprised when a Costco guy was discussing the difference between a 60 hz tv and a 120 hz tv. I didn't think Costco trained their people that much but they apparently do (or maybe I ran into a rare employee).My latest lcd is from Costco, and my Onkyo surround system is from Fry's. We have a Bose outlet store here and that's where I got my speakers for my bedroom surround system hooked up to a Sony receiver from CC.Too many people are losing their jobs and and I pray CC can pull it out. I think Best buy may be next because I don't know anyone that's buying much from either store now.

[magictime01]

You want to know why Circuit City is having a hard time? It is people like the media and the competitors, like Best Buy have no moral standards. People believe the most negative comments on the web and in the news. Like when Circuit City filed for Chapter 11, people automatically thought they were going out of business. Chapter 11 is reorganization of a company and continuing business. As for Best Buy, I am reporting to the business government about their immoral way of doing business. They continue to say Circuit City is going out of business, when in fact they are continuing on. If I were CEO of Best Buy, I would be ashamed of this accusation and try to redirect the moral code of doing professional business. People don't WANT to shop there, but they end up believing their friends and family when they hear what Best Buy tells them. But I am a believer of what goes around, comes around. If CircuitCity does go down, Wal-Mart will take them down. Why shop at a jacked up store when you can save money and KNOW that Wal-Mart has a higher chance to survive than Best Buy. As for Circuit City, if I were the CEO, I would put out advertisements stating that they are staying in business and let the customers know they will be around for a good while.

[ccmaster]

i just wanted to leave a word i am working at circuit city and have for a year now and if you would see it from my side it is in ways not the same as what you say. but in many ways it is circuit city is trying to fix what is broken but there doing it the wrong way the step with the our promise is to put you first is only a small portion of what needed to be fixed i am to inform everyone of this promise and am to take 5 min to do it or i will get my self fired but i cant spend any more time with you than 5 min to help you with questions about the product you are looking for i am instructed to have a fast sale mentality and if your buying a cd dvd or game or know what it is that you came for that will work but it dose not work on everything i know that i like to compare my options. think of it as if buying a car most of us are going to compare models and options before buying i have all ways seen it this way and the way that circuit city wants us to sell is get you in and out and when we are spending our money we look at all or options and when i put my self in to your shoes i know that i dont want to be pushed in to something so circuit city is not doing all that the need to to fix what is broken there is stuff that no one knows is going on when the walk in the door like gm the mark up on an product what most of us dont know and best buy is this way to is that say you buy a laptop and nothing more the company just lost 6 to 10 % gm on that sale when we look at the price we think that it is high when it in fact is under cost but what do you get with that laptop do you get microsoft office do you get an anti virus no all you get is a whole bunch of 30 day trials and a load of crap we all need to remember back to what it was when a computer would cost 4000 to 5000 dollers talk about mark up if you were to buy a bundle of software and a laptop or desktop you still spend about 1500 and that is with office and anti virus so you see there is a more then we think it is the same on tv's if you think that all the cables come with that tv to get high def you would be way off circuit city best buy and all others are not to be the only peple to blame just think of it if you were to buy a digital camera and you were comparing to models the same brand and the only thing was to pick the 8.0 megapixel or the 13 what would you go for for those that know the megapixel means very little compared to other things it is only the size of the image and unless you print big posters the 8 is good enough that is why im there is to make sure you get what you need so you dont forget that usb cable that you think comes with that printer you just bought or the right dash kit and harnes that you need did you know that on most newer cars and trucks 1999 and up you cant just cut off the old and wire in the new why is that is it that i want you to buy a 180 doller cable and a 20 doller cable for the new cd player you want know it is that way becous of gm ford and all the other car company it is becous of what we want we want on star in dash gps fords sinc so to make these thing work with out adding a nother 3 to 400 feet of wire so to make it work we get systems like data bus sink to witch work like a computer network so if you cut in to the wire harnes in your car in stead of geting a 150 doller part you will coust your self 5 to 6000 dollers in repares what i am saying is we have gotten to be cheep if you want to be cheep shop at walmart and buy cheep crap thay do not have the same tv's cameras or computers as circuit city or best buy we are high end stores you find high end stuff we are all to blame i am as well we complane to much we are better off than others and we should be happy and not harp on the the tiny stuff like a 10 day return and 15 % restocking fee we are going to keep having these kind of problems in the world if we have greed just think of the oil prices and all of the money the ceo's of all oil companeys made. thay a total all to gather a 66 billon doller profet after coust and we let that happen why becous we need to heat our homes we need to go to work we need to have lights i got an idea lets spred the word that we will not be pushed around if cost of living is going up so should our pay our ceo's dont need millouns of dollers a year a if thay think i can live off 8.00 dollers an houre than i would like to see them try the problem is money

[thisper]

The sooner Circuit City goes out of business, the sooner their HORRIFIC ads will stop spreading across the internet like the black plague.

I absolutely positively will not buy anything from Circuit City because of their invasive banner advertisements. Every other site I visit has a circuit city ad on it, and they are ALWAYS popping out of their borders trying to steal clicks.

This is the absolute lowest any company has ever gone in invasive banner advertising. Most banners just sought to be annoying or attention-grabbing. These are the first ads that literally FORCE themselves upon you. Great, now that Circuit City has introduced a new way for banner ads to be annoying, maybe all the other invasive advertisers will get new ideas. Flickering bright flashing ads don't even compare to having some annoying ad that just pops out all over the webpage I'm trying to view saying "Click me! Click me!"

Circuit City: If I want to visit your damned site I will click the banner. If I end up at the site because I accidentally clicked on a banner that forced itself over the link I was intending to click, you can be sure as hell I will absolutely never buy anything from you. The fact that your ads are spreading everywhere like a contagious blistering rash certainly does not help your cause. You got some real sleazeballs working in your marketing department.

[jamesr.]

what happen that so many people dropped the ball and the good stores had to take a hit
that what happen to circuit city.