Comments on: Apple apologizes for its MobileMe "push" service (Update)

Apple has struck out on its MobileMe service. It's not what it claims to be.

[cfj2222]

I noticed this when I recieved email notifications consistently faster on my iPhone than on my desktop computer. Seems the iPhone's email is "pushed" and the desktop's email is "pulled". How lame is that? "Yah, Apple. I want you to discontinue a bunch of features on .mac, change it's interface SLIGHTLY, and give me half a**ed Exchange support. Whoohoo."

[eschase]

I've been a .Mac subscriber now for about a couple of years. I have generally liked the service but I do think that it is over priced. Having multiple Macs and being away for days at a time the sync services have been invaluable to me. I am not in a business that has MS Exchange services so when myself or my wife changes something in the Address Book or Calendar all changes show up on my various Mac. Now that we also have multiple iPhones we would have to wait to physically sync them before any changes showed up. Now that .Mac is MobileMe, we don't have to wait for physically sync the iPhones for the changes. Changes from the iPhone to and from the Desktop may not be instantaneous but it is good enough for us. However, from iPhone to iPhone changes occur very fast. Fore instance, we recently bought my teenage son a cellphone, I put the number in my iPhone and within seconds it was in my wife's iPhone. Bottom line the service does work as advertised. The real problem is Exchange junkies that are constantly looking at their Blackberries every time they get notified of a change and expect MobileMe to do the same. Apple never said it would be exactly like Exchange. Additionally, tech journalist need to get off their high horses and realize that normal tech users don't use their devises as they do.

[exxtraz]

Well, at least Apple apologized to its loyal customers.

I never got an email from Micro$oft apologizing for Vista, XP, Viruses, Crushes, Freezes and monthly restores which I had to make.

Apple will fix it very soon..

[kmelkins59]

I have been in the computer industry for 30 yrs. I started in Unix, VAX, CP/M days and I have seen every type of worm, intermittent, and virusyou can imagine. I am amazed how Apple people have the worst security, poorest knowledge, and complete and utter rampant stupidity in the entire industry. I have seen the tobacco lobby virus rewrite the ce cylinders on brand new drives 28 MAC 9600, I have seen Mac users in a design studio use the cd trays as donut holders and then complain when I have to replace them because they can no longer read their cds. We use to call the anything from mac OS7.5 to OS9 (most applications crash, if not the operating system hangs) OS10 was a tremendous leap, but the patchwork that they did stitching Darwin(freebsd) onto their crappy interface has left many vulnerabilities or haven't you noticed the large number of updates.

[jrepenning]

I see an apology, but I don't see any recognition of the difference between "push" and "poll."

Considering the extortionate digital roaming charges that I believe still apply, this is a huge distinction!

[eduardgrebe]

I, and a large number of other users of MobileMe, find it rather disturbing that Apple says that they have sorted out all the problems, when many of us still cannot access Webmail. See this thread for a taste of the dissatisfaction: http://discussions.apple.com/thread.jspa?threadID=1602550&tstart=0
Actually, to be fair, Apple seems to have finally acknowledged the problem and now say that 1% of MobileMe users cannot access mail: http://www.apple.com/support/mobileme/

[jerrymacGP]

Kudos to Apple. The transition from dotMac to Mobile Me was indeed bumpy, but it was only on the fritz for less than a week; yet they're extending all our subscriptions by 30 days. A bit late? Maybe? but I think this is still far superior customer service than anything I would expect from Micro$oft.