Comments on: 22 days later: I have escaped from Vonage hell

Escaping from Vonage may well be the hardest thing I'll ever do.

[theopensourcerer]

Fantastic - Don't you just love these companies?

[bcfrench85]

I have Vonage and I love it

My experience with Vonage has been a great. I've been with them for two years now and I have no complaints. I was able to port my phone number but it was not easy.

I understand about trying to get your Phone number moved. When I signed up for Vonage my previous provider (Sprint/Nextel)took three months to release my number. I kept fighting while Vonage gave me a working number that I could use. But my previous Carrier was relentless with holding onto a number that I originally ported to them. I've had the same number for 8 years now. I've had this number on cell phones and now on Vonage. The thing you need to remember is once you get a phone number .... you own it! It's your number and you can port it to any company you'd like. It's easy to see why so many company's have trouble with this one. Most folks want to leave the provider but do not want to lose contact with friends so it's always better to keep the number and it's easier to stay with the current provider. There is now a wireless number portability law(WNP) That say providers must release your number to the new provider at your request when you change service providers. Hopefully I will not have your experience if I ever decide to leave vonage.

[Matt Asay]

As explained in a previous post

Vonage was terrible for the first six months or so, then nirvana for two years, then terrible for the past year. I think Comcast might have been throttling my service, so the problem may well be Comcast's. But the result was very poor Vonage quality with many dropped calls and one-way conversations.

[kim351]

Next time you should call...

I read your article about having so much trouble with getting Vonage to switch your number. I had a problem with AOL not letting me cancel my contract and so I called the Better Business B place by email and then told them all of my information needless to say AOL certainly cancelled my service they kept trying to string me along, and I kept saying no I don't want it, so once I did that everything was fixed, althou you were cancelling your service I would think they could still help you.. Good luck!

Kim

[hadley2008]

oh my gosh..this is so familiar.
I never even connected my modemn but returned it within a week or 2 of receiving it. Long before the 90 days.
I had the dumbest conversation with some idiot on the phone who charged me 150 dollars canellation fee....he would NOt allow me to speak to a supervisor or give me a Canadian address or phone # so I could address the complaint.
THIS COMPANY SUCKS!!!!!!!

[EarthBpundMisfit]

Hi...I just had a bad experience with Vonage myself.
I made a payment arrangement for $31.99 because I didn't have the money to pay my bill for December.
No problem they said.
I told them I was going to stop using their service...as I didn't want to continue running up a bill.
Again they said no problem.
I lost my job the day after I had made the arrangements...but I was going to make it right when I got hired on somewhere.
I started using my backup phone service..as its paid for already (I have a magicJack...works wonderfully...shouldn't have made the switch in the firts place. But my wife always complained about it...so I went with a bigger company name she knew.)
Anyway....two months later I get a bill from Vonage for $99.83.
WHen I called to complain...they tell me that I never bothered to disconnect the service.
When I told them that that was what my prior call had been to do...they tell me that ONLY a billing services manager can disconnect my service....and now I owe $189.83.
$39 for a disconnect fee...and $49 for the damned modem.
Happy day I finally get my taxes back...unhappy day the jerks pulled it from my bank account.
A week after I had told them my debit card had been stolen., and I was in the process of getting another one from my bank.
Its always something with these jerks.
When I called back...I asked to speak with a supervisor...like you I was told there wasn't one.
Altho they did offer to get the supervisor to call me back later.