Comments on: The holiday e-retail satisfaction rankings are in

A few did better than a year ago, most held steady while a few did worse-not the sort of scorecard you want to see during a recession

[thefilebunch]

Zappos is the finest e-commerce site, hands down. I actually shopped at six of the sites noted.

[wankell]

Is filebunch the Zappos marketing director?

[Rants&Raves]

Are they taking the customers' initial state of mind in consideration ? Retailers may still be offering the same level of service to people who are simply a bit morose. People are wearing dark glasses right now.

[pjhenry1216]

Yea, honestly, I'm surprised at how low some of those scores are. I'm no fan of Apple, but I've never had problems the few times I've ordered a few things from them. And I'm definitely surprised with Newegg because I order from them almost averaging once or more a month. I've never had anything but the best experience with them. I wonder if satisfaction is lower with people who really can't figure out how to use a computer. No matter what the site does, there are some people who will never figure out how to use the site and unfortunately, they're much louder than the people who enjoy the site who normally don't see any reason to speak up.

[dude7895]

I agree with you, pjhenry1216. I don't like apple much but i have not had any problems with orders. I also buy from places like tigerdirect and newegg almost once a week without any problems. I would like to meet some of these people interviewed.

[jhacker]

This holiday season, I used Staples and Wally World online. I was pretty happy with both of them. I found great discounts on shipping, and I received my merchandise quicker than expected. If you can find discounts on shipping and know what you're buying, online is the way to go!!

[humanssssss]

Amazon has poor customer service! I don't know why it is on top of the list. This is a very bias list.

I will never shop at Amazon ever!

[Seaspray0]

Now if they included the model to fill out the stuff from Victoria's Secret, they'd have a 100% satisfaction rating from the guys... but they still get a good rating when they sell it empty.

[mssoot]

Im amazed newegg is only 78% I would have thought 98-100% easy