Comments on: AT&T and Verizon defend early termination fees

Executives defend the high fees that their companies charge for terminating wireless services early.

[xmls]

Starting 4 months ago - my normal $150 phone bill jumped to $400. When I called 4 different times to customer service, there was no explanation other than going over minutes. I could not understand because I knew that I was not talking more. I am sure customer service for AT&T runs into this a lot. I have paid over a thousand dollars in overage minutes in past 4 months.

I finally figured out yesterday, no thanks to Cingular/AT&T that every time I call my voicemail, Cingular charges me. I am a busy Realtor. I check voicemail 5x a day. This accounts for $250 to $450 a month on my phone bill. Charges for checking voicemail were not part of my agreement.

Does anyone know about a class action lawsuit for deceptive trades and practices against AT & T? Would anyone recommend a different provider that does not charge for checking voicemail?

If AT&T does not stop this new program of charging for checking voice mail, would anyone like to submit something with me to better business bureau? I am really upset. If I can not resolve my $900 bill this month - I might just start a new blog for AT & T unhappy customers.

Oh by the way, everytime you call customer service and wait on hold - you are racking up more overage charges. It happened to me all 4 times that I called.

[loveleen777]

the best service by far is tmobile they have pretty good coverage and the customer service is outstanding i ve been part of there family plan for 8 years plus being a long time member has it perks one time i had forgotten to fill out there rebate form but they still gave back the refund after calling them

[rov120]

I just recently bought a new phone from verizon. It took them 3 hours to get my account ready because of "technical difficulties" so they said they would waive my activation fee. I get a bill a week later with the activation fee and all kinds of crazy taxes and crap. I returned the phone three weeks into my contract after reading about their 30 day policy and just got my final bill. Guess what, early termination fee! Verizon is crap, they may have a decent network, but their customer service is horrible. I will stick with US Cellular.