Comments on: Judge agrees Dell engaged in fraudulent, deceptive practices

The ruling from New York State Supreme Court comes a year after the original case was filed against the computer maker and its financial services arm by Attorney General Andrew Cuomo.

[epabon]

Finally someone has confronted the unethical practices of Dell. Add to that they cancelled my business account without any notice, even though there has was no balance due and I had paid any balance due usually within two months for over 2 years.

[Ramon366]

That's payback, Dell, for deleting Stevie!

[RomeoNate]

Dell Financial has been doing it for years. I purchased a Laptop in 2002. Problem was, at the time they did not have the ability to make your payment online. The only electronic payment method they accepted was a "Check over the phone" which they tacked on a $10 surcharge to.

So what I did, was pay three months at a time to off-set the $10 fee. The Dell Rep I spoke with said "That sounds like a great idea!". She never told me that I HAVE to make a monthly payment.

I had a line of credit at $1500 with them. Made a payment of $150 one month. Three months later, they tacked on "Late Fees" because I didn't make a monthly payment, which caused my balance to exceed the Credit Limit, so I got hit with an Over the limit Fee, then the interest rate changed to somewhere in the 20% range. It was crazy, and hurt my credit in a bad way.

I have since paid them off, but when I "Settled" with them for the amount of $1500, it shows on my credit as "Settled for lesser amount", which is totally bogus. I wish I could get in on this lawsuit.

[pmfjoe]

Works the same way on every credit account I've ever had, try telling your mortgage co your going to make a quarterly lump sum payment or you Visa. Won't happen.l

[igl00lgi]

I will let all my collegues and friends know about Dell's unethical business practices. I will never do business with Dell again and recommend others to avoid them as well. This is serious stuff for a company such as Dell to be guilty of. Nothing is more precious than customer relations and Dell time after time has shown slim if any regard for their customers.

[dupedbydell]

I am so happy that Dell was found guilty!!!. I unfortunately am the owner of 2 Dell computers (desktop and a brand new top of the line lap top that I bought my son for Christmas. I was enticed by the no-interest payment option if I went with the Dell line of credit (of course if I also bought a warranty--which I bought a 4 year one.) I should have known it was too good to be true. I went through hell to apply---I was disconnected, put in hold forever (45 mins!!!), transferred--lost track of how many people I spoke with in India who now had all my personal information and could go to town on my credit. I was tempted to cancell the whole thing but it was a christmas present for my son and we was looking forward to his midnight blue dell laptop---I could not disappoint. Was told I was approved--but later to get my first bill and find out it was being charged the rip off rate of 20+% interest. I know my credit is over 750 (had my credit checked recently-and I have never defaulted on any loan). Called Dell Financial right away--told me I didn't qualify and too bad for me. I made a $200 payment before my first bill was ever sent to me. I was on the phone for over 1 hour and 22 mins. I documented everything. I must have spoken to 5 people in India who basically could care less(very evident in their tone and they way I was switched from person to person without even being told I was being sent to someone else and the other person was just as surprised who ended up getting my call and I would have to repeat everything all over again. Again--My social security number, birthdate and all other personal inforamtion at their disposable. WAS VERY UNHAPPY. One rep. after I told her that I would write a letter to corporate---and I wanted the address, conveniently hung up my call---I was beyond fuming after 1 hour and 22 mins on the call. Called back again, another rep gave my address but was told it wouldn't get me anywhere and again--too bad for me. Too top things for--they then billed me back fiance charges!!! and I made a payment before it was even due. Again they could not reverse. Needless to say I paid the bill in 2 months $2,000.00. I should have know from the first time i got on the phone to order my product--they kept trying to sell me everything under the sun even when i told them i knew exactly what i wanted and i didn't need to hear their sales lines. The rep. kept interrupting me--they were reading some kind of script. the warning signs were there but I refused to see them because Dell was such a popular and reputable company---what a fool I was. This is my last Dell purchase for a very long time of ever. My next purchase will be a Apple Mac. I have steered people away from Dell based on my horrible experience and now this news will convince others. Too bad I was duped by Dell, but now I hope others will learn from our mistakes.
If there is a class action lawsuit I would very much like to be a part of it.

[buffalojpb]

I paid the Dell crooks their greenmail.

But that will not happen again because I will never buy anything from Dell

Screw me once, shame on you. Screw me twice, shame on me.

happy to see Dell crooks learning the price of lying.

BASTARDS !
Tha