Comments on: Annoyed Comcast customer sues over 'always-on' assurance

A Comcast broadband customer in Pennsylvania says that the courts should make the company live up to its claims on its Web site and elsewhere that the broadband connection is "always on."

[Vonmaxx]

Why does it go off around 6:00PM?

Most of the time service fails is around 6:00PM. Strange, it does go
off other times, But not very often.
Hope the new 40 miles range WIFI comes soon, I will dump
comcast.
We had no problems with Adelphia.

[gunntherd]

Weird.........

That is true! Everyday around 5-6PM my connection goes off and I usually have to re-boot everything, including the modem to get going again. Never use to have a problem till about 7-8 months ago. It was so bad a few months back I thought it was my network card and bought a new one, but it still does it. I would gladly switch if I could!!!

[midwestern]

Elementary, Watson.

We noticed service outage always happens after we see a comcast van in the neighborhood.

That's how it seems to work: during the day, untrained, incompetent comcastic morons show up to fix something and break something then they leave and you stay with your new outage.

[baldguy61]

Comast UN-ethics

If you disconnect from Comcast, be prepared for a billing for "unreturned cable equipment", mainly the cable modem that you probably bought from someone else and never rented from Comcast. When you return any equipment to Comcast, insist on a signed receipt. You'll need it later to prove that you really did return it. Billing for unreturned equipment is a signature Comcast scam.

[mf.cummings]

Un-ethical company

Comcast spends millions on advertising to create the illusion that the service they offer is worth the confiscatory prices they charge. I have had nothing but non-stop problems with this company. They continually charge me for services never ordered, over charge for services rendered and the customer dis-service department has no fear of losing your business. They simply do not care.

It seems the business model here is to garner a government chartered monopoly in a given area, charge as much as possible and deliver sub-standard service. I can't prove it, only assert my opinion but I believe the mistaken billing is intentional, based on the consistency and the psychological principle of wearing down the consumer.

This company loses an opportunity every day, to gain customer loyalty and trust. It seems a shame that any company would willingly choose to do business this way.