Comments on: Sprint Nextel keeps on trucking

Sprint's profits dipped 95 percent in the second quarter, but the company is slowly gaining new customers as it works toward a full recovery.

[sn0wman108]

Still poor job keeping customers

I was a sprint customer back 2 years ago when I switched to the then Cingular, after 2 years of poor service from them I decided to give Sprint a second chance. I've been with them for just over 2 months now and have had to talk to customer service roughly 10 times for various reasons. They added services to my account without my knowledge and permission 2 different times. The phone I purchased has been giving me trouble and they refuse to resolve the issue...they keep telling me I need to send it in to Samsung because they do not warranty cover phones after 30 days. After arguing on 3 different occasions about this they have still failed to do anything about it. At one point I was told that the best way to resolve my issue is to purchase a second line on my account and just use that phone. Additionally I was even called a liar. The customer service reps are absolutely horrible, all I wanted was a replacement phone that worked properly as Cingular did for me multiple times without question. The reality is they don't seem to care at all on keeping customers happy. I will not renew my contract with them.

[Spotz.]

rugged love

a big fan of the tough phones since I drop mine a lot, it's nice to know that these phones can take a beating!!

[papsc]

rugged

Verizon G-z Type S are awesome for a rugged phone. I switched over to those for my guys in the plants when Sprint/Nextel went to crap, they love them.

[thanks a lot]

i wish

I wish I could drop Sprint, Oh if they would have just called me to
cancel my account. How happy I would be. They have provided me
with horrible customer service. As soon as I can get out, me and
my berry are moving on.

[duker665]

Turn Around

Give it a year, this merger will all work out.
http://www.cell-stuff.net

[dominique99]

can anyone tell me who ican talk to i ordered a instinct from sprint and the told me i have to wait three weeks but hte accepted my payment without telling me they had no phones in stock this is ridiculous