Comments on: Dell's blog premiere met by tough crowd

[may269may]

If you want to know how to use laptop battery well, You can see it from
http://www.adapterlist.com/dell/inspiron-2800.htm dell inspiron 2800 battery ,it's very useful .

[TomsDell]

On further thought:

I am very disappointed that Dell chooses to bait and switch with the delivery date.

I would NOT have decided to consummate the order if 6 weeks was given for the delivery - I need this computer. So, you baited me with ONLY four weeks and then extended that time and I fully expect the delivery to be delayed even more. ?

There was a wonderful article in the NY Times this weekend about ACER computer being number 3 behind HP and Dell and I will cancel this order, in favor of ACER, if not delivered on July 13 at my home not just being sent from your facility on that date. I reserve that right and will do this ? I have been a customer of Dell for at least 15 years! And you string me along as if I did not matter. I am very disappointed.

Does anyone on your end really care ? really?

Please do not send me platitudes as you just did as in it is not our fault but mine because I ordered a new and popular product ? I ordered from Dell and you are directly responsible for this order and you need, and needed, to be prepared to deliver a product in a reasonable timeframe. 2 weeks should have been enough if you were actually prepared and cared about people ordering from you.

I am a long-term customer of Dell ? please do not allow yourself to be relegated to #3 behind HP and ACER.



Tom

-----Original Message-----
From: US_ABU_CustomerCare_BSD [mailto:[e-mail]]
Sent: Monday, June 29, 2009 10:37 AM
To: tom
Subject: Re: Dell Support Request: Other Question not listed (KMM98356859I57)

Dear Tom Scully,

Thank you for contacting Dell Online Customer Care.

I understand from your e-mail that your concern is in regards to the status of your order number 79199. I apologize for the inconvenience caused to you and will be glad to assist you.

Your order is currently in production and has an Estimated Delivery Date of 7/13/2009.

"The estimated delivery date you received when you placed your order was based on the most up to date information we had at that time. Occasionally a delay can occur because the product you have chosen or one of our offers is exceptionally popular. Once your order ships you will receive an ""Order Shipped"" email with the required delivery information for your order."

So, please check your e-mail regularly (including "Junk" and "Spam" mail folders).

You can also track the status of your order by visiting the following web link:

http://support.dell.com/support/order/status.aspx?c=us&l=en&s=gen&~ck=pn

Once your order is shipped, the name of your carrier and the tracking numbers would also be available at this same site.

Sincerely,

Preeti Chopra
Rep ID 146244
Dell Online Customer Care
http://support.dell.com

When corresponding with Dell, please include your order or customer reference number.

Original Message Follows:
------------------------
* * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
*** This is a feedback Message from the Dell Online Communications Center. ***
******************************************************************

Customer Information:
***********************************************
Name = Tom Scully
Customer Number =
Requestor E-Mail =
Contact Phone =
Service Tag =
Order Number =
Issue Category = Other Question not listed
Year Of Birth = NA
***********************************************
Ship To Address:

Santa Cruz, CA 95060-
Bill To Address :

Santa Cruz, CA 95060-
***********************************************
Problem Description:

June 28, 2009
The order was placed on June 2, the original delivery date was July 2 (unacceptably long to start but accepted), now the delivery is July 13!!!!! That is totally unacceptable. I have purchased many Dells in the past and this is not unusual, makes you wonder why I keep coming back :(, but I need this computer now. No, I do not wish to cancel the order and go to Best Buy to pick up a computer this afternoon, but it is not such a bad idea.
Please, consider me a valued, important returning customer and prioritize this order to make the originally long delivery date of July 2.
Thanks Tom Scully


***********************************************
Sent To: [e-mail]
Referring URL: 67.180.160.22
Date Submitted: 6/28/2009
Date Received(K): 6/28/09 06:59:25 PM

[zhenghui11]

.Day by day students expect more and more from their classrooms to keep up with their own connected lives. Desktop Virtualization allows more flexibility http://www.bestlaptopbattery.co.uk/asus/a32-f9.htm so that they can access classroom material at home and vice versa {depending on what they are trying to access}. It?s a great model for this as well as helping to curb the time consuming nature of full scale product replacement!