Comments on: Why Lenovo-IBM is a tough sell

A lack of derring-do among business buyers spells problems for a pairing of the Chinese PC giant and Big Blue, says News.com's Michael Kanellos.

[rcardona2k]

Price is king

The thing I'll be looking for out of the spinout is what Lenovo can do on price, next is field service. These are areas where Dell has had advantages. Can Lenovo keep quality while building PCs less expensively? We'll see.

[Red Rat2]

Why Lenovo-IBM is a tough sell

Your comment about concerns about contacting customer support 10 time zones away is nonesense. Dell's is in India and 11 time zones away. Who has customer support in the US anymore?? In the end, they will buy the machines because they are cheap, sorry low cost. Problems with software will be answered by software customer support, which is probably 10 to 11 time zones away. If they can get through. Try Dell lately?

Price is not everything

As an European IBM PC user, I rather agree with Kanellos and think that the IBM-Lenovo sale will not reasure the conservative customer.
This sale is in accordance to the view of Salm Palmisano who believes that "The PC business is rapidly taking on characteristics of the home and consumer electronics industry...." This is all very true for Dell, Acer PC, and noname PC, which shall be bought on line at the cheapest price. This is all but true for IBM, Sony, and Apple computer. In this second category, the consumer is ready to pay more and get more for the hardware and the service. For that, the consumer wants reliable products that can be evaluated in shops with a descent service.
Selling more expensive IBM labelled PC computers entirely concieved and produced in China on line is likely to be a though business !