Comments on: Suit filed over Nano scratches

Complaint alleges that Apple violated state consumer protection statutes, as well as warranties.

[brionp]

Nano scratches

Yes they scratch very easily, Which for something so elegantly
designed, is a problem for people who take pride in thier
possesions. When I first opened the package I was dazzled by its
beauty, form and function. Now, alas, it has become damaged
goods. They should have used something more like glass that
the fingerprints could be polished off of. Because the first time
you clean the nano with any thing other than a microfiber cloth
used for plastic lenses you are in for a shock. But in reality, I
think that the only thing that would satisfy a nano owner would
be a full refund of thier money. So they could go out and buy a
Video Ipod....

[brionp]

Nano scratches

Yes they scratch very easily, Which for something so elegantly
designed, is a problem for people who take pride in thier
possesions. When I first opened the package I was dazzled by its
beauty, form and function. Now, alas, it has become damaged
goods. They should have used something more like glass that
the fingerprints could be polished off of. Because the first time
you clean the nano with any thing other than a microfiber cloth
used for plastic lenses you are in for a shock. But in reality, I
think that the only thing that would satisfy a nano owner would
be a full refund of thier money. So they could go out and buy a
Video Ipod....

[schm1tz]

show me the scratches

i see a lot of people saying that those who don't own a nano have no right to comment, i have yet to see any pictures of any scratches that look like anything other than normal wear. i've even done a google image search on ipod nano scratches and found nothing. show me some scratches and i'll believe you. the people with cracked screens posted pictures all over the internet, but people with scratches have nothing to show us?

the folks at ars technica tried really hard to scratch their nano and it survived amazingly well; they've got the pictures to prove it, so i'll take their word for it.

[schm1tz]

show me the scratches

i see a lot of people saying that those who don't own a nano have no right to comment, i have yet to see any pictures of any scratches that look like anything other than normal wear. i've even done a google image search on ipod nano scratches and found nothing. show me some scratches and i'll believe you. the people with cracked screens posted pictures all over the internet, but people with scratches have nothing to show us?

the folks at ars technica tried really hard to scratch their nano and it survived amazingly well; they've got the pictures to prove it, so i'll take their word for it.

[tbates]

A little confused

I have had my nano 2gb White for about two weeks now. I set it on my desk, in my shirt pocket, and on the seat of my truck. I have one scratch on it, I had my keys in my hand and without thinking, grabbed my nano in a hurry........ooops. That's it, no other scratches that I can see. I use my nano about 3 hours a day with no case, no sock, no protection at all. So how is it that mine still looks factory new, minus the one scratch, and everyone else, only after just looking at their nano's, have units that are "unusable". Maybe I'm missing something here. I have also owned a 3g ipod, and after not being carefull with it, no case, it looked like Freddy Kreuger owned it. I need to see some pics of scratched nano's but am unable to find any.

BTW, I also have "scratch proof" glasses......that are, well......scratched. "WHERE'S MY LAWER!" I think you guys are onto something here.
My two cents.

[tbates]

A little confused

I have had my nano 2gb White for about two weeks now. I set it on my desk, in my shirt pocket, and on the seat of my truck. I have one scratch on it, I had my keys in my hand and without thinking, grabbed my nano in a hurry........ooops. That's it, no other scratches that I can see. I use my nano about 3 hours a day with no case, no sock, no protection at all. So how is it that mine still looks factory new, minus the one scratch, and everyone else, only after just looking at their nano's, have units that are "unusable". Maybe I'm missing something here. I have also owned a 3g ipod, and after not being carefull with it, no case, it looked like Freddy Kreuger owned it. I need to see some pics of scratched nano's but am unable to find any.

BTW, I also have "scratch proof" glasses......that are, well......scratched. "WHERE'S MY LAWER!" I think you guys are onto something here.
My two cents.

[thakkar1016]

Stupid Lawsuits!!

Whats with all the lawsuits when people with actual defected nanos will get them for free. If people have small scratches on the nanos, then that was probably because of their carelessness.
Also, the nano seems pretty durable. I don't have one, but i can tell from the pictures on this site:
http://arstechnica.com/reviews/hardware/nano.ars/3
These people totally abused and battered the nano, but it took more than a 40-foot drop, being run over by a car, and being dropped at 50 mph to die.

[thakkar1016]

Stupid Lawsuits!!

Whats with all the lawsuits when people with actual defected nanos will get them for free. If people have small scratches on the nanos, then that was probably because of their carelessness.
Also, the nano seems pretty durable. I don't have one, but i can tell from the pictures on this site:
http://arstechnica.com/reviews/hardware/nano.ars/3
These people totally abused and battered the nano, but it took more than a 40-foot drop, being run over by a car, and being dropped at 50 mph to die.

[daniel0mullins]

iPod's On Parade

People -

Walk into ANY Apple Retail Store and take a look at the iPod
Nano's that have been on display for - what - a couple of
months now - and you'll see (having been touched by
THOUSANDS of people, and abused God knows HOW) that they
have comparitively FEW scratches!

When I've been in there the people that actually WORK there will
bang them on the counter and take coins to FACE just to show
how durable they are! And don't give any conspiracy-theorist
bullcrap about how the display Nano's are any different - they
aren't!

Conclusion: good products - bad consumers - WAY too much
media hype.

[daniel0mullins]

iPod's On Parade

People -

Walk into ANY Apple Retail Store and take a look at the iPod
Nano's that have been on display for - what - a couple of
months now - and you'll see (having been touched by
THOUSANDS of people, and abused God knows HOW) that they
have comparitively FEW scratches!

When I've been in there the people that actually WORK there will
bang them on the counter and take coins to FACE just to show
how durable they are! And don't give any conspiracy-theorist
bullcrap about how the display Nano's are any different - they
aren't!

Conclusion: good products - bad consumers - WAY too much
media hype.

[sxciboo]

it does scratch easily

I bought my iPod off the Apple website, not bothering to buy a cover or case from there too because of the prices. I thought I could just go to any electronics department at a shop and buy one there, but every place I went to told me because the nano had only just been released a few weeks, they had no covers for it just yet.

So I had to use my nano for quite a while without any protection for it and because of that it DOES have a lot of scratches on it even though I'd always been careful with it, even putting it in a seperate pocket in my handbag so it was away from things that could scratch it (eg keys)

I do have a case for it now, and I hate taking the case off it because my nano looks terrible. There's small scratches and even a little crack on the edge of it and I have no idea where they came from because I've always been very careful with it.

Want photos? I will try and get some soon and post the link here.

[sxciboo]

it does scratch easily

I bought my iPod off the Apple website, not bothering to buy a cover or case from there too because of the prices. I thought I could just go to any electronics department at a shop and buy one there, but every place I went to told me because the nano had only just been released a few weeks, they had no covers for it just yet.

So I had to use my nano for quite a while without any protection for it and because of that it DOES have a lot of scratches on it even though I'd always been careful with it, even putting it in a seperate pocket in my handbag so it was away from things that could scratch it (eg keys)

I do have a case for it now, and I hate taking the case off it because my nano looks terrible. There's small scratches and even a little crack on the edge of it and I have no idea where they came from because I've always been very careful with it.

Want photos? I will try and get some soon and post the link here.

[erickreno]

iPods do scratch extreemly easy

In need of a new mp3 player I decided, two days ago, to go for the gold, a 60GB video iPod. Since then, I have loaded a bunch of stuff on it and it is great. I have over 100 audio files, 1500 pictures, and almost 35 hrs of video, and I have not even reached the 10GB mark yet. Very cool!

Except....!!!

I have as yet, in the past two days I have owned the device, taken it away from my desk beside my computer. As protection, since I don't yet have a case for it, I have been housing it in the little leather pouch that Apple supplies with the iPod. I have taken it out of it's case and replaces it maybe a dozzen times in these last two days and there is defenetly heavy scratching on the screen and the face of the iPod just from placing it in and removing it from this case. All the scratches go in one direction, up and down.

I payed almost $400.00 for this (over $400.00 with tax) and to have it scratch so easy, to have the supplied cover cause this much dammage, is just plain wrong in my mind.

I have not contacted Apple yet to see what their official stand is on this, that is my next move. But, If I get the run arround, if they do not consider my problem a problem, then I will take the iPod back, get my money back and purchase another product from another company.

In my opinion, if you are not happy with an item, take it back, buy something else from another company, returns and unsatisfied customers speak louder to a company than any lawsuit can.

...Just my opinion...

Erick Molnar,
Concord, CA

[erickreno]

iPods do scratch extreemly easy

In need of a new mp3 player I decided, two days ago, to go for the gold, a 60GB video iPod. Since then, I have loaded a bunch of stuff on it and it is great. I have over 100 audio files, 1500 pictures, and almost 35 hrs of video, and I have not even reached the 10GB mark yet. Very cool!

Except....!!!

I have as yet, in the past two days I have owned the device, taken it away from my desk beside my computer. As protection, since I don't yet have a case for it, I have been housing it in the little leather pouch that Apple supplies with the iPod. I have taken it out of it's case and replaces it maybe a dozzen times in these last two days and there is defenetly heavy scratching on the screen and the face of the iPod just from placing it in and removing it from this case. All the scratches go in one direction, up and down.

I payed almost $400.00 for this (over $400.00 with tax) and to have it scratch so easy, to have the supplied cover cause this much dammage, is just plain wrong in my mind.

I have not contacted Apple yet to see what their official stand is on this, that is my next move. But, If I get the run arround, if they do not consider my problem a problem, then I will take the iPod back, get my money back and purchase another product from another company.

In my opinion, if you are not happy with an item, take it back, buy something else from another company, returns and unsatisfied customers speak louder to a company than any lawsuit can.

...Just my opinion...

Erick Molnar,
Concord, CA

[clem_cowsie]

a. Abuser
Someone who has an iPod, no sleeve or case for it, and wraps their earbuds around it with them still plugged in; then stuffs the whole thing into their pocket. When they take it out, they don't gently slide it out, but decide to yank it out roughly, and usually end up breaking their earbuds after a bit. After they take their iPod out, they roughly pull off the earbud wires and attempt to control their iPod with one hand while standing up, and then drop it.

That is what results in excessive scratching. Obviously it's exaggerated, but I've actually seen people do that before.

b. Careful user
Someone who has cared enough to buy a case for their iPod or at least a screen protector. (In all honesty, the scratches on the chrome backplate is only a facial problem.) Wipes off their iPod every now and then with a gentle cloth. Their iPod is the envy of their friends because of its near- or literally perfect condition. They know enough to at least stash their iPod into their bag in a safe place when they're not using it, and to not leave their headphones plugged in and wrap them around their iPod. Most importantly, they care.

That, my friends, is exactly what most of the people who are suing Apple are not doing. In fact, not only are they abusers, they're greedy abusers, too. If I buy a bag and then cut it up into little pieces, can I expect a refund? If I buy an umbrella and stamp all over it when it's open, can I expect it to work properly? No, of course not. People need to learn to take care of their belongings instead of blaming it on other people.

Of course, there's careful users out there who were just unlucky enough to wind up with a defective product, in which case they have the right to and should demand a refund and get one. It's just that some people out there are greedy enough to abuse their belongings and then blame it on manufacturers, and they're almost certainly part of the group of malfunctioning-iPod owners.