Comments on: Xbox repair process leaves gamers in a fix

Some customers who send their consoles in for warranty repair are unhappy with long return times, inadequate fixes and poor customer service.

[dillholio]

Sub par service par for course for Sony

It seems that Xbox fans are finding out what Vaio owners have
known about for years: Sony's "service" center program does just
about anything but. I handle personal homeowner's insurance
claims for a living, & have heard nothing but horror stories from
customers that have had to send in their laptops to Sony's service
center. This article just reinforces it.

[sdmb321]

How Does This Have Anything to do with Sony?

Dillholio,

Regarding your comments...

"It seems that Xbox fans are finding out what Vaio owners have known about for years: Sony's "service" center program does just about anything but... This article just reinforces it."

How could anyone misconstrue the point of this article? It has absolutely zero to do with Sony and everything to do with MSFT's inability to launch and support quality products.

I've personally experienced the "Red Ring of Death" and had the same run around from MSFT customer service. The "horror stories" posted on cnet, the xbox forums, and on amazon.com are absolutely accurate. I was "lucky" in that my Xbox 360 broke after only 30 days. I simply returned it to the retailer and picked up one of the alternative consoles on the market.

I also happen to own a VAIO laptop and, due to a mistake of my own doing, I had to have the keyboard replaced. I couldn't speak more highly of Sony customer service. They had a rep out to my house within 3 days and repaired the entire keyboard- free of charge. Key points here: "3 days" and "free of charge". If there's any reason to compare MSFT and Sony, it is that MSFT could use a lesson from Sony in customer service.

[degenerazn]

Neg. press by Cnet at X360 Price Drop

While the rest of the tech sites are writing about the Xbox360 price drop, Cnet reports that Xbox gamers are getting "the shaft".

Coincidence? Or Bias? hmm..makes you wonder.

[itworkstation]

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[itworkstation]

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[macprofs]

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[Rick Samsung Sucks]

13 months after purchase 3 red lights. MS would not send a box, I had to find a box and drive an hour to the nearest UPS depot. UPS tracking number show Xbox delivered 2 days later. Two weeks later call MS and they have no idea where the Xbox is located. Their records show waiting to receive unit. Told to call back next week. They lost it, but I have to call back.

I won't be surprised if I never get it back.

If they cared about customer service, I should have been able to walk into a service depot with my defective unit and walk out with a working unit.

[joeykuch]

My 12 year old son bought an Xbox 360 Live with his own hard earned money. When the console would not work correctly, we found out it was beyond the warranty and proceeded to attempt a self help fix. When those attempts failed, we were told by Microsoft that the warranty had extended and were encouraged by Microsoft to send in the console for their professionals to fix.

Microsoft rejected our console because it had been "tampered with" (opened). Microsoft still has not sent us our $100 back after 2 months, and cannot suggest anyone in the world who can fix their broken box.

Pretty unprofessional example to show my 12 year old son who spent his money on their product.

[KentuckyJoe]

If anyone has started or is interested in starting a class action law suit against Microsoft for selling defective XBOX 360 consoles...please contact me...I want to join the fight. They are getting away with murder....any other company would have to post a recall...

[e-mail]