Comments on: Sony answers PSP dead-pixel gripes

Users with pixel problems should contact SCEA for instructions on exchanging their PSP after a week or two of use, company says.

[Christopher Hall]

I've got two bright pixels

One red and one green and I say with all honesty that they're hardly noticable. I also have one bright pixel on my DS and one on my LG Flatron LCD monitor. I've got a sharp eye, too (well, two to be specific), but they don't affect gameplay in the least. Sooner or later people are either going to have to accept that dead/bright pixels are one of the inherent evils of the manufacturing process or the manufacturing process will need to be changed.

I'm banking on the former.

[Christopher Hall]

I've got two bright pixels

One red and one green and I say with all honesty that they're hardly noticable. I also have one bright pixel on my DS and one on my LG Flatron LCD monitor. I've got a sharp eye, too (well, two to be specific), but they don't affect gameplay in the least. Sooner or later people are either going to have to accept that dead/bright pixels are one of the inherent evils of the manufacturing process or the manufacturing process will need to be changed.

I'm banking on the former.

[ihate56k]

is it good enough?

I've not got a PSP yet, though I may well do so... but I think this is a worrying situation... Dead pixels in the TFT industry seem to be an ignored situation by manufacturers... I understand that on a device like the apple HD cinema display, with over 2 million pixels (6 if you count rgb) there is a lot to go wrong... but with the high costs of these devices I think people deserve to expect a perfect product... it's like buying a new car, and it turning up with a scratch in it.

more to the point, if you do have a device which has dead pixels on it, you should kick up a fuss... even if it doesn't bother you, if you ever try to sell it on, it would be worth less...

If sony aren't propared to take the dead pixel devices back, I can't help wondering how widespread the problem is... (Lets face it, they'd have no problem selling them at a small discount as second's)

[ihate56k]

is it good enough?

I've not got a PSP yet, though I may well do so... but I think this is a worrying situation... Dead pixels in the TFT industry seem to be an ignored situation by manufacturers... I understand that on a device like the apple HD cinema display, with over 2 million pixels (6 if you count rgb) there is a lot to go wrong... but with the high costs of these devices I think people deserve to expect a perfect product... it's like buying a new car, and it turning up with a scratch in it.

more to the point, if you do have a device which has dead pixels on it, you should kick up a fuss... even if it doesn't bother you, if you ever try to sell it on, it would be worth less...

If sony aren't propared to take the dead pixel devices back, I can't help wondering how widespread the problem is... (Lets face it, they'd have no problem selling them at a small discount as second's)

PSP Quality Control

Normally I would expect products to have issues, but with the PSP having a big head start in Japan and absurd pixel problems with the US release it is obvious Sony went for quantity over quality. My PSP has at least 20 dead or stuck pixels. As soon as more stock comes into my retailer sony gets this one back.

PSP Quality Control

Normally I would expect products to have issues, but with the PSP having a big head start in Japan and absurd pixel problems with the US release it is obvious Sony went for quantity over quality. My PSP has at least 20 dead or stuck pixels. As soon as more stock comes into my retailer sony gets this one back.

[katamari]

I warned everyone long ago.

...but no one I knew in my immediate group of peers listened.

Isn't TFT/LCD technology GREAT? "Hey consumers, you HAVE TO ACCEPT FLAWS!" Yeah, *RIGHT*.

Heheh.

You sound like me.

Many, many years ago I worked for Gateway when LCD monitors were just hitting the retail scene. Everyone - from the IT guys to the phone techs to the assembly line people all got to go through a "new product orientation".. and that's when I learned that "All LCD devices have a certain amount of dead pixels that are allowed through quality control".

So I told all my friends about it and warned them to stay away from LCD monitors. Years later they assumed it had been fixed (after all, I warned them when it was first gen stuff) so a couple went out and got LCD monitors. Then they called me because they had these "bright spots that won't go away".

All I could say was.. told you so.

[katamari]

I warned everyone long ago.

...but no one I knew in my immediate group of peers listened.

Isn't TFT/LCD technology GREAT? "Hey consumers, you HAVE TO ACCEPT FLAWS!" Yeah, *RIGHT*.

Heheh.

You sound like me.

Many, many years ago I worked for Gateway when LCD monitors were just hitting the retail scene. Everyone - from the IT guys to the phone techs to the assembly line people all got to go through a "new product orientation".. and that's when I learned that "All LCD devices have a certain amount of dead pixels that are allowed through quality control".

So I told all my friends about it and warned them to stay away from LCD monitors. Years later they assumed it had been fixed (after all, I warned them when it was first gen stuff) so a couple went out and got LCD monitors. Then they called me because they had these "bright spots that won't go away".

All I could say was.. told you so.

[System Tyrant]

Samsung

Samsung now has a no dead pixel guarantee. Consumers would be smart to require anything with a LCD screen to be hooked up and tested before taking it home. I would be willing to bet that if you started doing that the world would see a lot less dead pixels. I know this doesn't do much for the ones that go bad after you bought it, but you can't have everything.

Imagine that. Everybody buying LCD screens started requiring it to be unboxed and viewed before paying. I bet it would give the reseller a heart attack. It would however force retailers to put pressure on the manufacturers. It might drive prices up, but manufacturers are going to feel the pain first.

[System Tyrant]

Samsung

Samsung now has a no dead pixel guarantee. Consumers would be smart to require anything with a LCD screen to be hooked up and tested before taking it home. I would be willing to bet that if you started doing that the world would see a lot less dead pixels. I know this doesn't do much for the ones that go bad after you bought it, but you can't have everything.

Imagine that. Everybody buying LCD screens started requiring it to be unboxed and viewed before paying. I bet it would give the reseller a heart attack. It would however force retailers to put pressure on the manufacturers. It might drive prices up, but manufacturers are going to feel the pain first.

If manufacturers like Sony want to claim that...

a dead pixel is not a defect, they should be forced use units of
their products that contain 2 or 3 dead pixels in all of their
advertisements for the product.

I'd like to see them place an ad with a high resolution close up
of the PSP featuring 2 or 3 dead pixels imposed over the black
lines in Spiderman's costume.

If they cannot guarantee the screens @ $249/unit, they should
raise the price and increase QA efforts so they can provide their
customers with the quality they expect to get from a premium
product.

I personally wouldn?t mind paying an addition $50-$75 more to
ensure that I had a quality display that would remain free of
defects for the market life of the product.

If manufacturers like Sony want to claim that...

a dead pixel is not a defect, they should be forced use units of
their products that contain 2 or 3 dead pixels in all of their
advertisements for the product.

I'd like to see them place an ad with a high resolution close up
of the PSP featuring 2 or 3 dead pixels imposed over the black
lines in Spiderman's costume.

If they cannot guarantee the screens @ $249/unit, they should
raise the price and increase QA efforts so they can provide their
customers with the quality they expect to get from a premium
product.

I personally wouldn?t mind paying an addition $50-$75 more to
ensure that I had a quality display that would remain free of
defects for the market life of the product.

Can't say I'm surprised

Fortunately, I can't afford a PSP right now, so I get to wait.

Frankly, though, the PS2 had problems of its own when it was released, and under the same conditions--a shortage of components and thus, consoles. Now, there are PS2s out there with different model numbers that don't have these problems.

The wise move is probably to wait for this to happen with the PSP. After all, it is a LCD screen shortage that caused the PSP shortage; maybe they loosened their standards a little to kick more out the door?

Can't say I'm surprised

Fortunately, I can't afford a PSP right now, so I get to wait.

Frankly, though, the PS2 had problems of its own when it was released, and under the same conditions--a shortage of components and thus, consoles. Now, there are PS2s out there with different model numbers that don't have these problems.

The wise move is probably to wait for this to happen with the PSP. After all, it is a LCD screen shortage that caused the PSP shortage; maybe they loosened their standards a little to kick more out the door?

[Compumind]

The TRUTH about "dead" pixels!

The screwy Pixel problem is not new.

Many vendors have their own guidelines for "passing" or "failing" a panel. Most people don't really notice or care.

Hard-core purists like myself, DO!

Before you buy an LCD of any kind, inquire with the manufacturer regarding their Pixel Policy.

Samsung will be just one of the first players in town with a zero-dead-pixel policy. If you want the best, you have to do your homework.

In addition, you need to use a testing software for LCD panels to double check it! :0)

[Compumind]

The TRUTH about "dead" pixels!

The screwy Pixel problem is not new.

Many vendors have their own guidelines for "passing" or "failing" a panel. Most people don't really notice or care.

Hard-core purists like myself, DO!

Before you buy an LCD of any kind, inquire with the manufacturer regarding their Pixel Policy.

Samsung will be just one of the first players in town with a zero-dead-pixel policy. If you want the best, you have to do your homework.

In addition, you need to use a testing software for LCD panels to double check it! :0)