Comments on: Is Dell's winning streak in jeopardy?

newsmaker CEO Kevin Rollins' long run of good fortune faces the biggest test yet. Still, he says, "I wouldn't go run (HP)."
Photos: Inside Dell's Austin assembly plant

Dell MBA

I've been considering the pros and cons of getting an MBA. When I read articles like this, I don't see what school can offer. This is a fantastic business article with lessons for any business venture: make profit, know your competitors, know your customers, focus on executing your strategy.

What can Wharton or Harvard offer that can't be learned from Rollins?

[shikarishambu]

Unless you are talking to Kevin every day...

I used to work for Dell - its professional services arm and I am doing an MBA at a big school. The school expereince beats the Dell experience any day.

Unless you are talking/ working with Kevin Rollins every day you won't get this perspective by just working at Dell. And, Mr.Rollins mentions in his article Dell's culture needs some work

What has changed?

Well, from where I sit, the only thing that has changed since the HP/COMPAQ integration is alot of good people out of work. It certainly didn't make a stronger company. It simply buried a strong stable company, in favor of a fat, uncontrollable behemoth.

And oh yea, Capellas lined his pockets pretty nicely, before abandoning his formerly loyal employees as well.

[ray08]

and carly may be unemployed soon too

There is some talk that her butt is on the line for the HP/Compaq merger. Up front, it's because HP is not been doing well financially, but the belief is that it's caused largely by the merger. Remember, both Hewlett and Packard families were vehemently against the merger (as was I, it was a no-brainer that it was a bad move). Compaq vanished, HP gained very little in assets (Alpha cancelled), but costs of integration is/was killing HP now. The market has less competition (which is great for Dell and very bad for HP). Hey Carly, can you spell U-N-E-M-P-L-O-Y-M-E-N-T ?

[Eduardo1234565]

security

If Dell is really serious about helping users with security, it could bundle in one or more alternative browsers, like FireFox or Opera.

Alas, I doubt it would do that. Microsoft would be outraged, and it has enormous power over Dell.

Why are Microsoft in a security hole in the first place?

Surely the World's Biggest Software Company
should have seen that coming pretty much from Day
One and done something about it long before it
became a problem, no?

But instead, they were too busy trying to make
MS-DOS look like an Apple Lisa to worry about
security. That's called "innovation".

When Microsoft next lean on them, Dell should add
Ubuntu or Mandrake to the hard disk, plus
OpenOffice and FireFox to the Windows install,
then tell MS that next time they step out of line
the machines start booting into a LILO or GRUB
menu instead of having to hold down Shift to get
one.

DELL is Walmart with no support

I have bought a DELL notebook for next day support. (I bought there premium support with next day service)

It is coming on a month and my computer does not work, noone calls and DELL makes one excuse after another.

Do not buy DELL if you need support.

[revsalin1]

How's Dell doing on customer service these days?

Kevin Rollins seems to think it is getting better. My experience says otherwise. I don't think the "customer experience" is good when problem resolution takes more than a month, 15 or more calls, and discussions with tech reps around the world who speak various forms of English.

[revsalin1]

I don't mean to be unknown

My name is Salin Low, and I stand by my comments about Dell.

Dell has the worst customer service!

I will never do business with Dell again. I will go to by death bed warning anyone who will listen that ordering from Dell is a huge mistake. I have been trying to resolve multiple ordering problems from Dell for a month. So far, I have wasted 6 hours of my life on the tellephone with dell. 2 hours with my bank. One hour with UPS trying to correct Dell's mistake. I am NEVER allowed to talk to a Dell manager despite 8-10 requests. I have been told that one would call me back, but they never do. To top it all off, Dell has extracted an additional $1,000 dollars out of my bank account that was TOTALLY unauthorized!!! This has caused checks to bounce, and the need for me to make multiple long distance phone calls. Dell still has not returned the money, and says that they will reimburse me for the bounced checks, and all the fees associated with the unauthorized extraction....but they have yet to do anything. I still don't have my $1,000 back...much less the additonal money. The customer service at Dell has never been worse.The CEO should be fired, as should all of the horrible service representatives who did nothing but cause my life to be a living hell!!!

[Bgdog58]

Just read your comment after searching for a way to find help or get some satisfaction from Dell on my PC.I agree with you 100% Dell's customer service is horrible,the biggest problem being the language barrier,but that is not the only issue by far.It has been over a month for me now and now my PC is not even functioning,before they assisted me it was but not consistently.
Did you ever get adequate assistance?