Comments on: Growing pains hit Dell's customer service

The company continues to win market share and turn out record quarterly profits, but two recent surveys show that it's slipped when it comes to a more subjective measurement: customer service.

[BrianPLPC]

I agree

Just bought my 6th Dell product and MY LAST! The quality of the product is the best....the technical support is the WORST! I have tried several times to get help with my new Axim and the tech support in a foreign country has absolutely NO clue how to help!!! Time for a change!!!!!!!!!!!

[BrianPLPC]

I agree

Just bought my 6th Dell product and MY LAST! The quality of the product is the best....the technical support is the WORST! I have tried several times to get help with my new Axim and the tech support in a foreign country has absolutely NO clue how to help!!! Time for a change!!!!!!!!!!!

[Paul DiGi]

Good-bye to Dell from by business and household

After spending 6 hours on the phone with Dell this past week, 3 of them on hold, I am through with this company. If I treated their customers the way they treated me, I'd be out of business.

Please understand, as someone who runs a tech company, I am a pretty forgiving guy when it comes to service issues. But I reached my limit with Dell after the second hour. What do you expect when:

, after waiting 90 minutes, you've been told by someone in India, whom you can barely understand, that it will cost 99 dollars an hour for support despite my warranty being current.

[Paul DiGi]

Good-bye to Dell from by business and household

After spending 6 hours on the phone with Dell this past week, 3 of them on hold, I am through with this company. If I treated their customers the way they treated me, I'd be out of business.

Please understand, as someone who runs a tech company, I am a pretty forgiving guy when it comes to service issues. But I reached my limit with Dell after the second hour. What do you expect when:

, after waiting 90 minutes, you've been told by someone in India, whom you can barely understand, that it will cost 99 dollars an hour for support despite my warranty being current.

[Paul DiGi]

Good-bye to Dell from by business and household (cont'd)

...and then wait another hour for someone you've been transferred to in Manilla to answer and start working with you, only to find they can't help you solve your PC crash issues.

...and then you wait another interminably long time to talk with someone in Texas who tells you to wipe out everything on your disk and restore the computer to the way it was when you bought it (i.e., wipe out all of my data and programs) until you convince him that the diagnostic he had me run showed that there is a legitimate hardware error.

...and then you are told that you will have to wait 5 days to get a new disk from Dell. And, despite, having spent 2-3 hours on hold and 6 hours overall, there could be no exceptions to this as it is Dell Policy.

...and when you ask to speak to a supervisor, you are told that you will need to wait '3 minutes' so he can fill out a report and transfer you to the Dell never never land of interminable hold.

....and you are on hold for 20 minutes, hear a clicking on your phone, followed by a dial tone.

...and you redial Dell and are reconnected with your friends in Manilla who put you on hold for 45 minutes while someone tries to find a manager who can't be found.

....but its your lucky day!! Because you find out from the person who tried to find a manager that, while you were on hold, the guy in Texas called back and left a message on your voice mail, because you were on hold with Manilla and didn't have call waiting.

... and Manilla transfers you to the 'resolution specialist' somewhere, who goes off for 20-30 minutes to try to find out if Dell can overnight a hard drive for Saturday delivery.

...and he comes back and says the best he can do is deliver it in 3 days! So you learn that the reason your little tech company can deliver overnight and Dell can't is that the last time this guy tried overnight delivery, the customer didn't get the goods until a week later. If its outside the normal procedures, its too big a risk.

...So you feel incredibally worn down, that you have wasted at least 6 hours of your life on something that should have taken an hour at most and it then that you realize JEEZE...THAT MICHAEL DELL IS REALLY SMART -- HE MUST BE WEARING DOWN HIS CUSTOMERS SO THEY FEEL GOOD WITH WHATEVER THEY CAN GET!

...so with cauliflower ear from your journey through Dell's 'flat world' and real business you need to tend to, you give up, agree to whatever you have to as long as there are no more transfers; no more 'holds,' no more people you can't understand and who can't help anyway!

...and finally, with an aire of euphoria, you realize through the miracle of ebay you will get rid of the 6 Dells in your home and 15 in your business faster than Dell was able to reach resolution on your call that started 5 days ago.

At first you think, "maybe I should try an Apple. After all, they got the highest rating for service on the recent survy I read." Nah....can't do that -- Michael Dell said 7-8 years ago that if he were running Apple, he'd fire all the employees and give the shareholders their money back! Who knows, maybe that might happen someday, even though there is little chance since Apple's market cap is bigger than Dells.

Hmmmmm...could there be a link between providing great products and services to customers and shareholder value??? Heh- maybe Steve Jobs will buy Dell pretty soon. The shareholders might want their money back if their reputation for shoddy service continues!!

[Paul DiGi]

Good-bye to Dell from by business and household

After spending 6 hours on the phone with Dell this past week, 3 of them on hold, I am through with this company. If I treated their customers the way they treated me, I'd be out of business.

Please understand, as someone who runs a tech company, I am a pretty forgiving guy when it comes to service issues. But I reached my limit with Dell after the second hour. What do you expect when:

, after waiting 90 minutes, you've been told by someone in India, whom you can barely understand, that it will cost 99 dollars an hour for support despite my warranty being current.

[Paul DiGi]

Good-bye to Dell from by business and household

After spending 6 hours on the phone with Dell this past week, 3 of them on hold, I am through with this company. If I treated their customers the way they treated me, I'd be out of business.

Please understand, as someone who runs a tech company, I am a pretty forgiving guy when it comes to service issues. But I reached my limit with Dell after the second hour. What do you expect when:

, after waiting 90 minutes, you've been told by someone in India, whom you can barely understand, that it will cost 99 dollars an hour for support despite my warranty being current.

[BobAgnew]

Dell has created a nightmare in our family

At this time, I am on an extended hold /c Dell Support regarding an ongoing hardware problem that has taken months to resolve. Tonight I was given the run around again- You've heard it before...No it's a software application problem...No it's a hardware problem... I've spent over 5o hours on the phone including my valuable weekend time to resolve a computer crashing problem. We've reinstalled the system software multiple. They've installed a new CPU and hard drive on 2 separate occasions. We've asked for a new computer, replace the mother board.... Oh opps- my request to talk to the supervisor recieved the wait more time on hold for a half hour, then being disconnected. Does it really pay in the long run to rely on Dell. I think not.......

[damiandennison]

DELL Needs to take note

I need good old customer service when people really try to help you get what you need. I need to have things done right. When I call and give my info you should be able to pull up my account and help me. I call DELL to make a payment they tell me they can not find my account so they give me another number to call and they find my info but can not take my payment. Then on Sunday I get a call from them asking me for a payment, so I try to make sure I am talking to DELL and they give me a hard time, so I ask for a manager and they refuse to give me a manager, so I tell them that I can not give them a payment I do not know them. Where is the customer service?

[RodCC]

It's NOT India It's DELL!

I agree of the many challanges having to communicate with
techs having communication issues, but with the exception of
tech services (ie, sales, billing, customer care) I have never had
issues with persons from India
With that said - DELL corporation demonstrates poor buisness
practice, in my opinion. I have been having service related
issues since November and it was not until I decided to file
charges with our States AG office that the company moved to
remedy my problem. NOW, after returning my product they
claim that not all of the murchandise was returned and claimed
to have refunded me for 1/2 of the amount owed to me -
Regardless, I never received the 1/2 amount, let alone the full
amount. For those interested, it is my day off and I have been
on the phone for 1.5 hrs attempting to resolve the issue.

For those considering a DELL product, please be cautious and
take all of these issues into consideration, prior to purchasing a
DELL product.

[hsf1575]

Dell's Poor Poor Customer Service.

The customer service representative maybe be able to speak English. But they do not understand what you say to them, but will not let you know.
They refuse to allow you to speak to their manager. If they do they but hold without any music for ten minutes or more in hopes that you will hang up.
I tried to order a pc for my home. I was told by the representative that my debit card was declined. Per bank there was reason that it decline. But five days later they had taken money out of my account 7 times. In calling Dell's customer service back they did fix the problem as of yet and directed me to Dell Financial Services. Which couldn't tell me if they were still in that evening.
Then three of everything that only wanted one of. IF I can't get it taken care of today.

[Cleopatar1234]

Replty to : Dell's Poor Poor Customer Service.

Hey ho.....wait up now:just a minute, the only reason why you THINK that people cannot understand you is because you MUST be asking Multiple questions in a shot!......secondly...Dell does NOT withdraw mony more than once...u MUST have been hallucinating!....please check with your bank...

[rsagstre]

I'LL NEVER NEVER EVER EVER BUY ANYTHING FROM DELL!

I have just gone through the "Two week Dell nightmare." I had two broken keys on my Inspiron 1200 laptop. I got online with the Dell chatroom and they told me to send it right in, there would be no cost. DHL was there the next day for delivery to Dell's Memphis, TN depot. My Dell arrived in TN on 2/23/06. Well, the next week I was recieving strange (No caller ID) calls and recieved a message from Dell that I had 3 days to call and get a warranty. I was confused. I called Dell's "award winning" customer service (BTW, I paid an extra $274 in July of 2005 for EXTRA helpdesk service by phone and online)... and they had lost my computer. I spoke to 3 different people that day in India I believe. The next day I called back and spoke to many more people who said I didn't had a warranty and that they had never received my computer from DHL... This went on for about a week. I spoke to 15 people in I don't know how many countries, it was awful. I felt like I was dealing with the Mafia. These people were not understandable, they would keep you on hold 10-15 minutes at a time, they would come back and you'd have to explain the whole thing over, they would hang up on you, and they would keep transferring you to someone else who knew nothing about what was going on. I asked for supervisors or managers, they would NEVER give me one. I have a heart condition and got physically sick over this kind of treatment. It was unreal. All of a sudden, they found it. They were going to send my "Inspiron 1000 back to me." Yet, I had sent MY Inspiron 1200 to them! They insisted I had not, and finally after talking to three more people I got through to them that I HAD taken out the hard-drive before I sent the laptop in, and I was holding it right then! (Evidently the Inspiron 1000 has no removable Hard-drive). This is when they decided they had the wrong account. They then told me I must pay $380 because I did NOT have a warrantly. By that time I didn't know if I had a warranty or not, I was so flustered. I told them I would think about it and get back to them.
I was so thrilled after them losing my computer and finally finding it, that the next day I called and told them to take the $380 off my Dell Preferred Account card. They did that, THEN they transferred me again because I wanted to know WHEN I would get my Dell laptop back again. I got another Indian man. I do have all these names and dates written down, believe me. So anyway, he said he was going to look it up, put me (as usual) on hold for another 15 minutes, comes back with, "Good news, your computer had left the Memphis Depot and is on it's way to another Depot and will back in your hands by tomorrow afternoon. I was ecstatic. But THEN he said, "But, it is not fixed." And I said "WHAT??????" And he told me again that it was not fixed, the 2 keys were still broken. So I immediately demanded that he take the #380 CHARGE OFF my Dell Preferred Account, and he said they couldn't do that. He said there was NO way to do that. And then he hung up! I am telling you, it is like dealing with the Mafia with DELL. It is terrible. I will never, never, ever, ever buy another Dell product ever again. Yes, I have e-mailed Dell online 4 different times, and they agree that the charge needs to be taken off, but it's not there department. Then they keep telling me different departments to get ahold of. This is really ludicrious!! I am furious at Dell. My computer is not fixed at all. Oh yea, they tried to get into my Hard-Drive (that I had taken out) and put one of the screws back in so tight (with a maching) crooked, that it nearly broke the plastic it was going into. What reason did they have to even go in there? They had said to take it out, and I did. Why ruin my screw also??????
If anyone knows how to get any help, like my money back I would love to hear how. Do NOT buy DELL!

[emekonen]

I HEAR YA MAN

it is exactly like dealing with the mafia!!!! i have returned a video card that didnt fit into my computer, that the dell tech told me was perfect for this computer, a year ago and it still is not off my account. its insane, i want to transfer this balance to my credit card but im scared that something will go awry and i will still owe them and it will be on my credit card. this is an UNamerican buisness and should be stopped at any cost. i wish i had money so i could sue their *****.

[customnet]

It bothers me that Dell is #1 in their industry

I think its fair to say that Dells India-outsourced support/sales service does little or nothing to serve the needs of the vast majority of its clients. And yet the company has gained great profits from making English the companies second language through increased market share and higher margins. Perhaps what Dell is teaching us all is that in a globalized economy it is possible buy skilled labour for $2.50/hour, and as a result of this it is possible deliver something for almost nothing in cost. But as the prices of Dell's system drop closer and closer to $0, what level of customer service can you really expect? I realize this would be no consolation to someone buying high-end equipment from Dell and expecting them to support the product in the way European/North American companies usually do. The perspective I take to it is this, when I go to Mexico on vacation and buy a blanket from an elderly woman who speaks no more than 12 words of English I do not really expect an extended service warranty or any guarantees. Buying from Dell is not much different than this, they are now for all intensive purposes an Indian based company and the workmanship and customer service will reflect this both in cost and delivery. In my own experiences with Dell I tried using them as an alternate supplier for my web development firm. We placed a testing order worth about 8K, and ultimately cancelled the order when there were processing problems followed by several hours on the phone with representatives from Dell sales/support. My employees handling the purchase complained that the Dell reps they were speaking to were not fluent in English, so I cancelled the order immediately. What is really at stake here is standards. If consumers set minimum standards such as "speak English fluently" or "mess up my order less than 1/4 of the time" and refuse to deal with companies who violate these standards - then decisions would become easier for company's like Dell and for many others following in their footsteps.

[koolbyte77]

Worst Customer service

I waited for 1 hr 15 minutes at customer service number, no body has helped me. I really felt that I did a big mistake by taking dell credit card & placing order. It was really a nightmare. Customer service in USA at day time is very pathetic.

[gwhughes]

What Happened to Dell?

The first Dell system I purchased was excellent. The support back then when first class.

I recently purchased a notebook and began experiencing problems immediately. I had purchased the 3-year on-site 24/7 warranty, so I thought I was covered. Wrong!!

I called support. I had to speak to someone in India that could barely speak English. I was on the phone for a full painful hour with no resolution to the problem. While on the phone, I downloaded some updated drivers myself.

The support rep offered no assistance at all. What she did was tell me that my problem was software-related and that I needed to pay $240 for a Dell support plan. Why did I spend that extra money for the 3-year support? It seems that was a complete waste.

I was transferred to a guy name Tomas who spoke with a deep Hispanic accent. He was extremely rude as he yelled at me to buy their service plan or else suffer the consequences. Wow!! I was shocked. I couldn't believe this was Dell. It seemed more like some back-alley chop shop.

Dell, wake up! Your customers will not tolerate rude, unhelpful customer service reps.

I will never buy another Dell - ever! I won't spend extra money for a Dell plus even more for extended service only to be yelled at by someone in a third-world country.

[Cavewoman]

ditto

I experienced much the same thing just tonight and i'm in agreement with you. I'll never purchase another Dell product and certainly won't recommend them. What happened? I have no idea but I'm not pleased. I also reported them to the Better Business Bureau.... although the asking price of $240 which they slipped your way has come down to $100... I suppose they consider that more customer friendly.

[Cleopatar1234]

Shocking Experience!!!!!!!!!

Well well well, another Dell Hater?: My Dear madame`/ Sir....first of all dell DOES cover you ONLY for 'Hardware' support: you know parts like the 'motherboard, harddrive etc etc..' but then i must know that i am speaking witha 'Bill gates right hand!...i mean how CLEVER of you to download stuff yourself!...maybe YOU should work for Dell!...secondly, yes you DO have to pay for the software support as it is a third party which Dell hires: eg: you have a nanny to take care of your kids. Your Kid fractures thier arm: would the doctor charge you or the nanny?....come on lady, use that gray matter called a brain! Thirdly, 'Rude people' sitting in a third world country?....well i must let you know that these people have MORE culture in them than you can even Spell, so watch what you say!

[UrbanKunoichi]

Death to Dell

The dell web site is possibly one of the least user friendly web sites on the face of the earth! You'd think that a place that deals with "the latest" technologies would bother to hire a half decent webmaster, but no, they like to make us more frustrated than we already are (we're dealing with dell, right?).

My main problem though is that I have an Optiplex GX270 which is a relatively new machine (had 1 gb of RAM when I got it two years ago), right? No. The Dell guys are complete bastards. My motherboard, unline that of most other computers, can only be upgraded to use a maximum of a 265W power supply! ***! That is probably the lowest wattage on the face of the planet right now. Of the shelf power supplies (like the Antec TruePower 550W EPS12V) will not work with dell motherboards, meaning I have to return the 7800 GS OC that I have been begging for for the last two years gets to return to the Best Buy shelf until I get a new computer, which will never happen. I HATE DELL and am never, EVER going to purchase any of their products ever again. EVER. I suggest you don't either.

[Cleopatar1234]

that was a Nice one

According to you: Dell has the 'least user friendly web sites'?...lemme tell you that it is DESIGNED for intellectuals, secondly YOU have a problem with the Mother board, may i ask HOW did you make that order online or thru a sales Rep?....if you say: Sales Rep: what the DICKENS were you doing when they were confirming the order, and if you say 'Online' AGAIN: what were you looking at when the order confirmation details come on?......some people have no place to vent so they come and try and get public sympathy!

[emekonen]

Dell=Hell

i believe michael dell is THE DEVIL. i have to give it to dell, they are clever in the sense they have worked out a "customer service" that consists of unqualified people connecting you to more unqualified people, whom cannot speak english. this is america it time to make a change and have these big buisnesses be held accountable. WE THE PEOPLE make this country run, not corporations.i think that dell should refund all of their customers let us keep our computers and make it illegal for them to sell their computers in america. if they want to outsource **** THEM, let them sell to people in india. Dell, your gonna burn.

[rajpauls]

dell service is bad beware

i bought a dell E510 for 1027$, with a four extended warranty, and the fourth day of recieving and assembling the PC, i dont even get a proper service call to fix a loose wire! It is slow. But at the time of sale I recieved calls over calls. Bad and very disappointing. I don't know what to do. I am psychologically disturbed after spending so much.

[wackalectic]

Dell stealing from me and I can't get through to a helpful soul.

Perhaps it's time to involve an attorney..... Dell has no customer service. No one at Dell can access my payment history beyond 12 months. I've called many times, I've done the chat, I've sent email. They just will not allow me to talk with anyone in the USA who has real access to my account. I went up 5 levels in customer service - requesting to talk with managers... Nobody can help me. Something tells me the only way to get their attention is with a letter from my attorney - which seems to eb the only option into what has got to be the most obscene excuse for customer care to ever be created. What a joke. This company will have ZERO repeat buyers if any of them ever attempt to resolve an issue with their account. HORRIBLE customer service! Yet another reason american companies are on the downfall. Absolutely idiotic decision to save money is costing the company billions and they just don't get it because they are so F*&KING disconnected from the customer. Your company has become an absolute failure. I'm being charge for a computer I don't own!!! And I can't get it off my account. All I get is "customer care" telling me that this is impossible. ???????????? That's customer care? They are doing something illegal, charging me for something I didn't buy!!! The machine isn't even in my buying history, yet they added it to my invoice almost a year ago. Michael Dell - When you cut costs like this on customer service you are cutting the throat of your company. You are klilling it. YOU are killing it.

Have a human that is able to speak clear english, and who has access to my account information beyond 12 months history CALL ME!!!

[niamhus01]

Dell has the worst service

I bought a warrentee with Dell for my laptop and my CD/DVD drive broke, i have been shipped from dep to dep each saying it is a sales issue, a technical issue, a customer service issue!!! and so on, then when i finaly spoke to someone that looked promising i was told i have to buy a new drive which i refuse to because i have the warrentee!!!!! i think this service is totally outragious and not helpfull at all... when buying a computer again i will NOT be purchasing from Dell!!!!!!!!!!!!!! they are so unhelpfull...

[mandyajp03]

dell is the worst

it has been a month now that I have been trying to get dell to do what I was told to be done I purchased the laptop online and for some reason had a dell preferred account activated that?s fine and all but than was told the apr was 29.99% well any person with half a brain will say NO THANK YOU like I did. yet to make sure I called back and after a half hour of hang ups, transfers, and not understanding what the customer service operator was saying due to everyone working at dell handling calls speaks no or very little English!!! I contacted a lady who than informed me it was not switched but if I wanted to switch it I might lose the laptop in the process I told her " I don't care I don't want the thing if you can't switch it" she came back and said all is switched.... Now my fun starts I canceled the dell card and yet I am still billed on it after 2 hours of useless talk I am told to fax my card information because it is not safe Via online HA is that not how I paid the first time...? No faxing is not safe I now have informed them that if I am still being billed on the dell account card my attorney will be contacting them

[lrw0408]

DON'T BUY Dell - CUSTOMER SERVICE IS NONEXISTENT!!

I have had two horrible experiences with Dell and they both relate to their online ordering and their customer support! I ordered a laptop for my son two years ago and was trying to place an online order with an online coupon that was advertised. After selecting my order, and entering my credit card and coupon (which was advertised to be valid for a week from the date of my order) I got an error message that the coupon expired! I ordered the laptop anyway because it was a gift, but sent a note to customer service telling them they were falsely advertising a coupon (or discount) for their machines. I got a response saying sorry I was frustrated, but no acknowledgement of the error on their site! They sent me a $25 offer towards a printer cartridge (even thought the original coupon was for much more).

More recently I tried to reorder ink cartridges for my home printer and used the dell site, "ink advisor". After choosing ink advisor, you select the exact make and model of your printer. Then you are presented with options (pkgs of 1 color, 2 black or 2 color, 3 black). I chose one of the options, received it a week later but, it wasn't compatible in my printer. I called Dell three times (for a total of two and a half hours on hold) sent e-mails, and spent 45 minutes on their tech support chat line. I got NO SATISFACTION FROM DELL!! I was give three different addresses from Dell to return the cartridges, told I would have to pay for shipping and bring it to the nearest UPS store. They said "if" they receive them I would receive a refund in 30 days. Then I asked about the correct cartidges and they advised me to order and pay for new ones. I asked about correcting their "ink advisor" on their website (to help other customers avoid my frustrating experience) and they referred me to technical support. Moral of the story - DON'T BUY DELL!!!!!! CUSTOMER SUPPORT IS NONEXISTENT!!!!!!!!!!!

[lrw0408]

You should try their customer support..

Try sitting on hold and getting disconnected! Noone is saving money buying Dell. It USED TO BE a good company, but it isn't anymore and it's because of their customer service!

[JB89147]

Buyer Beware of Dell Customer Service

Read it in all the postings ?Buyer Beware? Dell has "NO" Savings in the long run, the lack of Customer Service eats away any savings up in the time that you have to spend talking to someone via telephone or live chat in India and not to mention how high your Blood Pressure will rise.

While I maintain HP Desk Systems for my Business I thought I would try a Dell Lap Top Insperion 6000. Now 8 months later and I had to send it back to them for a new motherboard however even though I changed my address on line when I moved and gave the address again when DHL had to pick up the Laptop they still after repair returned it to an address that I had moved from 5 months ago in another state.

All the Horror stories that you read are true. The best publicity you can give Dell is to tell as many of your friends DON?T BUY Dell, there customer service SUCKS!!!

However I did learn one Good Trick. If you don?t want to be routed to India call Dell during normal business hours [phone] and follow the menu that will direct you to Sales for the purchase of a new computer and you will get someone live in either Texas or Tennessee and if they really want, they can help you or get you to customer service here in the States.


I have purchased several foreign cars here in the United States over the years but you know there smart enough to have there customer service here in the US and they speak English fluently should you have to call them, there is no language barrier. US companies wake up.

I guess if you going to pay peanuts you?re only going to get Monkeys to work for you.

Another disgusted Dell Customer.

[Philip Vaughn]

Dell Coupon

This has been going on for more than three months. I received a $50 Dell Coupon from American Express as part of their Rewards Memnbership program back in the summer.
My problems have included at least three long-term dead-end calls to India outsource (an hour or more each time). They do not know anything about this kind of coupon.
To date, they have failed and refused to honor this coupon in any way. it expires in February of 2007.
Secondly, I noticed this shrotly after i began using the Dell Inspiron B120. And, not one the can explain it. That's a confidence builder.
I am a writer by trae. This si why i got the laptop, so I wouldn't have to go to the local university library every time I wanted to wriote something.
I write something on the Dell computer, save it, go back to edit it, and always it is the same. When I call the new file up, it has expanded to hundreds of emopty pages, with an occasionalline on every tenth page or so.
I then have to go over to the library to get the file redone for transfer back to the Dell computer (via a flashdrive).
But that only temporarily solves the problem. I can work on the file again, but if I dare change it, it once again expands to the hundreds of pages of white pages, with an occasional line on every tenth page or so.
I've been told that it's because of the Corel conversion. The University of kentucky library uses Microsoft Office while Corel uses WoredPerfect, and the damaged file is the ersult of the in compatability between the two systems.
I was told gthis by a Geek Squad member at BestBuy, who ahve given me better servuice than Dell ever has. He suggested installing a Microsoft Office Suite to make my Dell laptop compatible with teh university computer I have used to undo the damage done by my Dell computer.
Of course, I wouldn't know because I can't get an answer from Dell Customer Service Experts because that is a contradiction in terms.
You can't get a live human being on the phone, and when you do, it's some outsource guy in India who has no idea what you are talking about, a thick-accented person with a bad connection.
Or, if you are lucky, you can get a Dell Customer service rep who wants to charge you an arm and a leg.
God, would I love to talk to the Dell CEO about this. Better still, i'd like to put him through this hell and see how much he liked it. I guaranatee you this. He would never buy his own product again.
And he would join some substantial company.
Promise the Dell CEO this. If i lose that coupon becasue of the village idiot outsourcers in India, he will lose more than my business.