I think its fair to say that Dells India-outsourced support/sales service does little or nothing to serve the needs of the vast majority of its clients. And yet the company has gained great profits from making English the companies second language through increased market share and higher margins. Perhaps what Dell is teaching us all is that in a globalized economy it is possible buy skilled labour for $2.50/hour, and as a result of this it is possible deliver something for almost nothing in cost. But as the prices of Dell's system drop closer and closer to $0, what level of customer service can you really expect? I realize this would be no consolation to someone buying high-end equipment from Dell and expecting them to support the product in the way European/North American companies usually do. The perspective I take to it is this, when I go to Mexico on vacation and buy a blanket from an elderly woman who speaks no more than 12 words of English I do not really expect an extended service warranty or any guarantees. Buying from Dell is not much different than this, they are now for all intensive purposes an Indian based company and the workmanship and customer service will reflect this both in cost and delivery. In my own experiences with Dell I tried using them as an alternate supplier for my web development firm. We placed a testing order worth about 8K, and ultimately cancelled the order when there were processing problems followed by several hours on the phone with representatives from Dell sales/support. My employees handling the purchase complained that the Dell reps they were speaking to were not fluent in English, so I cancelled the order immediately. What is really at stake here is standards. If consumers set minimum standards such as "speak English fluently" or "mess up my order less than 1/4 of the time" and refuse to deal with companies who violate these standards - then decisions would become easier for company's like Dell and for many others following in their footsteps.
I waited for 1 hr 15 minutes at customer service number, no body has helped me. I really felt that I did a big mistake by taking dell credit card & placing order. It was really a nightmare. Customer service in USA at day time is very pathetic.
The first Dell system I purchased was excellent. The support back then when first class.
I recently purchased a notebook and began experiencing problems immediately. I had purchased the 3-year on-site 24/7 warranty, so I thought I was covered. Wrong!!
I called support. I had to speak to someone in India that could barely speak English. I was on the phone for a full painful hour with no resolution to the problem. While on the phone, I downloaded some updated drivers myself.
The support rep offered no assistance at all. What she did was tell me that my problem was software-related and that I needed to pay $240 for a Dell support plan. Why did I spend that extra money for the 3-year support? It seems that was a complete waste.
I was transferred to a guy name Tomas who spoke with a deep Hispanic accent. He was extremely rude as he yelled at me to buy their service plan or else suffer the consequences. Wow!! I was shocked. I couldn't believe this was Dell. It seemed more like some back-alley chop shop.
Dell, wake up! Your customers will not tolerate rude, unhelpful customer service reps.
I will never buy another Dell - ever! I won't spend extra money for a Dell plus even more for extended service only to be yelled at by someone in a third-world country.
I experienced much the same thing just tonight and i'm in agreement with you. I'll never purchase another Dell product and certainly won't recommend them. What happened? I have no idea but I'm not pleased. I also reported them to the Better Business Bureau.... although the asking price of $240 which they slipped your way has come down to $100... I suppose they consider that more customer friendly.
Well well well, another Dell Hater?: My Dear madame`/ Sir....first of all dell DOES cover you ONLY for 'Hardware' support: you know parts like the 'motherboard, harddrive etc etc..' but then i must know that i am speaking witha 'Bill gates right hand!...i mean how CLEVER of you to download stuff yourself!...maybe YOU should work for Dell!...secondly, yes you DO have to pay for the software support as it is a third party which Dell hires: eg: you have a nanny to take care of your kids. Your Kid fractures thier arm: would the doctor charge you or the nanny?....come on lady, use that gray matter called a brain! Thirdly, 'Rude people' sitting in a third world country?....well i must let you know that these people have MORE culture in them than you can even Spell, so watch what you say!
The dell web site is possibly one of the least user friendly web sites on the face of the earth! You'd think that a place that deals with "the latest" technologies would bother to hire a half decent webmaster, but no, they like to make us more frustrated than we already are (we're dealing with dell, right?).
My main problem though is that I have an Optiplex GX270 which is a relatively new machine (had 1 gb of RAM when I got it two years ago), right? No. The Dell guys are complete bastards. My motherboard, unline that of most other computers, can only be upgraded to use a maximum of a 265W power supply! ***! That is probably the lowest wattage on the face of the planet right now. Of the shelf power supplies (like the Antec TruePower 550W EPS12V) will not work with dell motherboards, meaning I have to return the 7800 GS OC that I have been begging for for the last two years gets to return to the Best Buy shelf until I get a new computer, which will never happen. I HATE DELL and am never, EVER going to purchase any of their products ever again. EVER. I suggest you don't either.
According to you: Dell has the 'least user friendly web sites'?...lemme tell you that it is DESIGNED for intellectuals, secondly YOU have a problem with the Mother board, may i ask HOW did you make that order online or thru a sales Rep?....if you say: Sales Rep: what the DICKENS were you doing when they were confirming the order, and if you say 'Online' AGAIN: what were you looking at when the order confirmation details come on?......some people have no place to vent so they come and try and get public sympathy!
i believe michael dell is THE DEVIL. i have to give it to dell, they are clever in the sense they have worked out a "customer service" that consists of unqualified people connecting you to more unqualified people, whom cannot speak english. this is america it time to make a change and have these big buisnesses be held accountable. WE THE PEOPLE make this country run, not corporations.i think that dell should refund all of their customers let us keep our computers and make it illegal for them to sell their computers in america. if they want to outsource **** THEM, let them sell to people in india. Dell, your gonna burn.
i bought a dell E510 for 1027$, with a four extended warranty, and the fourth day of recieving and assembling the PC, i dont even get a proper service call to fix a loose wire! It is slow. But at the time of sale I recieved calls over calls. Bad and very disappointing. I don't know what to do. I am psychologically disturbed after spending so much.
Dell stealing from me and I can't get through to a helpful soul.
Perhaps it's time to involve an attorney..... Dell has no customer service. No one at Dell can access my payment history beyond 12 months. I've called many times, I've done the chat, I've sent email. They just will not allow me to talk with anyone in the USA who has real access to my account. I went up 5 levels in customer service - requesting to talk with managers... Nobody can help me. Something tells me the only way to get their attention is with a letter from my attorney - which seems to eb the only option into what has got to be the most obscene excuse for customer care to ever be created. What a joke. This company will have ZERO repeat buyers if any of them ever attempt to resolve an issue with their account. HORRIBLE customer service! Yet another reason american companies are on the downfall. Absolutely idiotic decision to save money is costing the company billions and they just don't get it because they are so F*&KING disconnected from the customer. Your company has become an absolute failure. I'm being charge for a computer I don't own!!! And I can't get it off my account. All I get is "customer care" telling me that this is impossible. ???????????? That's customer care? They are doing something illegal, charging me for something I didn't buy!!! The machine isn't even in my buying history, yet they added it to my invoice almost a year ago. Michael Dell - When you cut costs like this on customer service you are cutting the throat of your company. You are klilling it. YOU are killing it.
Have a human that is able to speak clear english, and who has access to my account information beyond 12 months history CALL ME!!!
I bought a warrentee with Dell for my laptop and my CD/DVD drive broke, i have been shipped from dep to dep each saying it is a sales issue, a technical issue, a customer service issue!!! and so on, then when i finaly spoke to someone that looked promising i was told i have to buy a new drive which i refuse to because i have the warrentee!!!!! i think this service is totally outragious and not helpfull at all... when buying a computer again i will NOT be purchasing from Dell!!!!!!!!!!!!!! they are so unhelpfull...
it has been a month now that I have been trying to get dell to do what I was told to be done I purchased the laptop online and for some reason had a dell preferred account activated thats fine and all but than was told the apr was 29.99% well any person with half a brain will say NO THANK YOU like I did. yet to make sure I called back and after a half hour of hang ups, transfers, and not understanding what the customer service operator was saying due to everyone working at dell handling calls speaks no or very little English!!! I contacted a lady who than informed me it was not switched but if I wanted to switch it I might lose the laptop in the process I told her " I don't care I don't want the thing if you can't switch it" she came back and said all is switched.... Now my fun starts I canceled the dell card and yet I am still billed on it after 2 hours of useless talk I am told to fax my card information because it is not safe Via online HA is that not how I paid the first time...? No faxing is not safe I now have informed them that if I am still being billed on the dell account card my attorney will be contacting them
DON'T BUY Dell - CUSTOMER SERVICE IS NONEXISTENT!!
I have had two horrible experiences with Dell and they both relate to their online ordering and their customer support! I ordered a laptop for my son two years ago and was trying to place an online order with an online coupon that was advertised. After selecting my order, and entering my credit card and coupon (which was advertised to be valid for a week from the date of my order) I got an error message that the coupon expired! I ordered the laptop anyway because it was a gift, but sent a note to customer service telling them they were falsely advertising a coupon (or discount) for their machines. I got a response saying sorry I was frustrated, but no acknowledgement of the error on their site! They sent me a $25 offer towards a printer cartridge (even thought the original coupon was for much more).
More recently I tried to reorder ink cartridges for my home printer and used the dell site, "ink advisor". After choosing ink advisor, you select the exact make and model of your printer. Then you are presented with options (pkgs of 1 color, 2 black or 2 color, 3 black). I chose one of the options, received it a week later but, it wasn't compatible in my printer. I called Dell three times (for a total of two and a half hours on hold) sent e-mails, and spent 45 minutes on their tech support chat line. I got NO SATISFACTION FROM DELL!! I was give three different addresses from Dell to return the cartridges, told I would have to pay for shipping and bring it to the nearest UPS store. They said "if" they receive them I would receive a refund in 30 days. Then I asked about the correct cartidges and they advised me to order and pay for new ones. I asked about correcting their "ink advisor" on their website (to help other customers avoid my frustrating experience) and they referred me to technical support. Moral of the story - DON'T BUY DELL!!!!!! CUSTOMER SUPPORT IS NONEXISTENT!!!!!!!!!!!
Try sitting on hold and getting disconnected! Noone is saving money buying Dell. It USED TO BE a good company, but it isn't anymore and it's because of their customer service!
Read it in all the postings Buyer Beware Dell has "NO" Savings in the long run, the lack of Customer Service eats away any savings up in the time that you have to spend talking to someone via telephone or live chat in India and not to mention how high your Blood Pressure will rise.
While I maintain HP Desk Systems for my Business I thought I would try a Dell Lap Top Insperion 6000. Now 8 months later and I had to send it back to them for a new motherboard however even though I changed my address on line when I moved and gave the address again when DHL had to pick up the Laptop they still after repair returned it to an address that I had moved from 5 months ago in another state.
All the Horror stories that you read are true. The best publicity you can give Dell is to tell as many of your friends DONT BUY Dell, there customer service SUCKS!!!
However I did learn one Good Trick. If you dont want to be routed to India call Dell during normal business hours (512) 338-4400 and follow the menu that will direct you to Sales for the purchase of a new computer and you will get someone live in either Texas or Tennessee and if they really want, they can help you or get you to customer service here in the States.
I have purchased several foreign cars here in the United States over the years but you know there smart enough to have there customer service here in the US and they speak English fluently should you have to call them, there is no language barrier. US companies wake up.
I guess if you going to pay peanuts youre only going to get Monkeys to work for you.
This has been going on for more than three months. I received a $50 Dell Coupon from American Express as part of their Rewards Memnbership program back in the summer. My problems have included at least three long-term dead-end calls to India outsource (an hour or more each time). They do not know anything about this kind of coupon. To date, they have failed and refused to honor this coupon in any way. it expires in February of 2007. Secondly, I noticed this shrotly after i began using the Dell Inspiron B120. And, not one the can explain it. That's a confidence builder. I am a writer by trae. This si why i got the laptop, so I wouldn't have to go to the local university library every time I wanted to wriote something. I write something on the Dell computer, save it, go back to edit it, and always it is the same. When I call the new file up, it has expanded to hundreds of emopty pages, with an occasionalline on every tenth page or so. I then have to go over to the library to get the file redone for transfer back to the Dell computer (via a flashdrive). But that only temporarily solves the problem. I can work on the file again, but if I dare change it, it once again expands to the hundreds of pages of white pages, with an occasional line on every tenth page or so. I've been told that it's because of the Corel conversion. The University of kentucky library uses Microsoft Office while Corel uses WoredPerfect, and the damaged file is the ersult of the in compatability between the two systems. I was told gthis by a Geek Squad member at BestBuy, who ahve given me better servuice than Dell ever has. He suggested installing a Microsoft Office Suite to make my Dell laptop compatible with teh university computer I have used to undo the damage done by my Dell computer. Of course, I wouldn't know because I can't get an answer from Dell Customer Service Experts because that is a contradiction in terms. You can't get a live human being on the phone, and when you do, it's some outsource guy in India who has no idea what you are talking about, a thick-accented person with a bad connection. Or, if you are lucky, you can get a Dell Customer service rep who wants to charge you an arm and a leg. God, would I love to talk to the Dell CEO about this. Better still, i'd like to put him through this hell and see how much he liked it. I guaranatee you this. He would never buy his own product again. And he would join some substantial company. Promise the Dell CEO this. If i lose that coupon becasue of the village idiot outsourcers in India, he will lose more than my business.
This has been going on for more than three months. I received a $50 Dell Coupon from American Express as part of their Rewards Memnbership program back in the summer. My problems have included at least three long-term dead-end calls to India outsource (an hour or more each time). They do not know anything about this kind of coupon. To date, they have failed and refused to honor this coupon in any way. it expires in February of 2007. Secondly, I noticed this shrotly after i began using the Dell Inspiron B120. And, not one the can explain it. That's a confidence builder. I am a writer by trae. This si why i got the laptop, so I wouldn't have to go to the local university library every time I wanted to wriote something. I write something on the Dell computer, save it, go back to edit it, and always it is the same. When I call the new file up, it has expanded to hundreds of emopty pages, with an occasionalline on every tenth page or so. I then have to go over to the library to get the file redone for transfer back to the Dell computer (via a flashdrive). But that only temporarily solves the problem. I can work on the file again, but if I dare change it, it once again expands to the hundreds of pages of white pages, with an occasional line on every tenth page or so. I've been told that it's because of the Corel conversion. The University of kentucky library uses Microsoft Office while Corel uses WoredPerfect, and the damaged file is the ersult of the in compatability between the two systems. I was told gthis by a Geek Squad member at BestBuy, who ahve given me better servuice than Dell ever has. He suggested installing a Microsoft Office Suite to make my Dell laptop compatible with teh university computer I have used to undo the damage done by my Dell computer. Of course, I wouldn't know because I can't get an answer from Dell Customer Service Experts because that is a contradiction in terms. You can't get a live human being on the phone, and when you do, it's some outsource guy in India who has no idea what you are talking about, a thick-accented person with a bad connection. Or, if you are lucky, you can get a Dell Customer service rep who wants to charge you an arm and a leg. God, would I love to talk to the Dell CEO about this. Better still, i'd like to put him through this hell and see how much he liked it. I guaranatee you this. He would never buy his own product again. And he would join some substantial company. Promise the Dell CEO this. If i lose that coupon becasue of the village idiot outsourcers in India, he will lose more than my business.
I paid for "Next Day" support. I logged a call on Sunday and still haven't seen a tech as of Wednesday. I spoke with 6 people yesterday and three today, including 2 supervisors, all of whom advised the part is "in transit" and that the part "should have arrived" but that "next day" service is dependent upon when the part can get to the technician. I asked to speak to a manager yesterday but was told they would not come to the phone because they were in Leadership Training. I could understand if one tech was not helpful but the inability for anyone to help me indicates a systematic failure. Besides my Dell Inspiron I have a Dell Desktop and previously owned two other Dell laptops. I won't buy a Dell again.
I can't even begin to describe the painful experience I went through this week with Dell. I spent probably about 6 hours on the phone over the course of the whole week. Some of the highlights were:
1) being put on hold for 15 minutes and then transferred to a new person that knew nothing about the case
2) giving me extensions to call which just route to the regular pool of people
3) putting the phone down while the support people made animal noises and were laughing (i'm not kidding!)
4) saying they were going to ship overnight and charging me for it and then sending it ground mail (to the wrong address!)
5) chatting with someone online who had no idea what i was saying. and it takes hours to get a response to a single question this way.
6) being told i will get a credit and then receiving that credit for the wrong amount
i could keep going on and on like this. i can't even believe how bad it was. i used to love dell. i will never give them another penny again.
Like everyone else on here, i've been a victim of dell - it's taken me nearly 4 months to get a working pc off them.
whilst it's very tempting to blame the front-line staff at dell's indian call centre, it's hardly their fault they are just doing their jobs.
just accept that you are putting money into a firm that doesn't really care too much about what its customers think of them, because Dell feel that their brand is the strongest pc brand out there.
as customers, it's our duty to go out into the big wide world and prove that completely and utterly wrong.
this is the last piece of dell equipment i shall ever buy, even after the promise of £30 of compensation.
it is only after their sales plummet. it is only after many companies surpass them. and it will only be after all their shady dealings catch up to them that they will actually care what we think, only because they will be losing money. then they will feel the frusteration we have felt, then they will know what its like when they try to win us back that we wont listen. then we will sit in our hapiness as their company burns and i will have a grin from ear to ear. burn dell.....burn in hell.
I couldn't help but notice that you are commenting on someone else's English, even going so far as asking whether they are Mexican, but you start your comment with "First Of". I believe you meant "First Off", so honestly, before you decide to rant & rave about someone else's English, please consult a dictionary or even easier, try spell-check! Ignorance breeds ignorance...you are truly proof of that!
i ordered a dell xps 200, being told that this was the best computer for me. it was fast and could run just about anything...just about. when i got it i then realized how small it was, which was cool at first,but it didnt run just about everything. many games i tried to play didnt work because of the video card, which i thought was weird because i told the lady on the phone that i wanted the NVDIA card. i realized quickly that this was going to be bad. i called and told them the problem and they suggested to me the card that would work best. when i got it, it was too big for the xps 200. weird, you would think this "expert" would know that. well so i tried a return. its been a year and it still has not been credited. what a terrible company, i have spent so many days angry. and after voicing my problem i get these INSANE responses. "i am sorry for the inconvienience sir, how can i help you?" and every single phone drone says the same robotic responses to a T. i really hope nothing but bad things for dell. die dell....die!
I purchased three Dell computers within the last three months. Two were Christmas presents for my two sons. When my son received his he decided he wanted to upgrade to a better processor.
I contacted Dell for a return. I had spent 1154.17 on the computer and I expected there would be some return fees. I expected that it may be $100 to $150. Boy, was I wrong. My son had to return ALL three pkgs even though he only wanted to upgrade (and pay for the upgrade) the tower. Oh, and the three pieces had to be returned to THREE different addresses just so two of them could be shipped right back to him. (I ended up cancelling the entire order because of the horrid customer service)
My son had to spend $40 in return shipping, and Dell refunded me only $837.00. I had him return everything and buy his next unit from newegg.com. The people at Dell had NO customer service skills. They were condescending and obnoxious. I wouldn't recommend Dell to anyone.
My experience over the past 3 years has been mostly horrible. Customer service was a pain in the ass. When I had trouble with viruses and other problems during first year of service I was always switched to someone in the Phillipines or India. Nice people, BUT the could not properly pronounce the kings English. I had to ask them to spell out what they were saying. HELLO? I thought Dell was all about COMMUNICATIONS. Very bright people but at 2:00 AM in the morning after five hours struggling with them I ws traumatized. I finally got a new 2-wire system and then I was able to get guys in Phoenix who I understood. They laughed when I told them my previous problems...very understandably...they KNEW. What the hell does DELL think about outsourcing customer service. They must have their brains you know where. I AM FINISHED WITH DELL. HEWLET PACKARD HERE I COME. DELL got my last $2,000.00.
I ordered a PS3 bundle which was to include a 60gb PS3; extra controller and 5 games. When the package arrived, the only item in it was the 60gb PS3. I called their customer service, and finally spoke with service rep. She said that I would have to return to whole and package and another bundle would be sent to me. I asked to speak with her supervisor and was patched through only for my call to be cut off. I called back and spoke with another rep who told that I only odered the PS3 and should not have gotten any games. I told him that it was a bundle that I was charged $950.00 plus tax. First they said they could credit my account for the aount of the games and extra controller I did not receive. Then I was told I would have return the item and the whole amount would be credited back to my account. I was given a RTN number and they were giving my tracking number with UPS when my call got dropped again. I called back again to get the tracking number, had re-explain the situation again and was finally told that UPS would be coming tomorrow evening to pick up the package. In total, I spoke with three service reps and one supervisor and spent a total of over two hours on the phone. Once, this item is returned, and I pay off my balance of $160.00, then I am through with Dell.
I own three Dells and recently was looking to buy 2 laptops. When the customer service person put me on hold for an inexcusbale amount of time I responded with a line "You're going to lose me to Gateway" Much to my surprise she told me "go ahead" amd dropped me--cut me off, hung up on me. I e -mailed Dell customer service immediatly and to this day I have not heard a word from Dell. I will buy two Acers or two Gateways but I will NOT buy a Dell. I hate to say it but Dell has not fixed their customer service problem...
I purchase an INSPIRON E1750 last year, with many upgrade options, and pay extra for extended warranty and service as well. When I found out my system was not upgraded to Sound Blaster Audigy as I had paid for, I tried to contact tech support. I had wasted many hours and many days with many tech supports when they tried to pass around same BS and still did not come to any solution yet. NEVER AGAIN I WILL BUY A DELL
I bought my Dell Laptop Inspiron 6000 due to the "ratings" on-line about the company's great customer service. My experience with Dell's "customer service" over a months of trying to get them to own up to the fact that the motherboard fried just before the one-year warranty expired! Dell tried time and again to renege on its responsibility to honor its warranty with its clever "shifting the problem" tactics. When they finally admitted that my Dell laptop needed a new motherboard, the warranty has just run out! Rather than paying Dell a few hundred dollars for Dell to fix the Inspiron 6000 laptop, I decided to use the laptop as an illustration to friends of mine as to how a business that engages dissservice to its customers will have to pay dearly sooner or later.
READ my AUGUST 1, 2007 experiences before considering DELL, please!
This is the first time that I have ever taken the time to post on the internet about anything.
However, I have never been so frustrated with my expensive computer products. I only hope that my note here will someone convince others to take the time to research other options if they are looking to purchase any products from Dell.
I recently moved. My movers managed to misplace the power cord to my expensive printer that I purchased 3 years ago from Dell.
It took over 4 hours on the phone in total to deal with this. Who would have thought that getting the cable in which to simply plug in my product would take so much time, effort and wasted money.
All of the people that I spoke with were answering from a call center in the Phillippines. Most people could not speak English well enough to properly communicate (I speak 3 languages myself and understanding people with any kind of accent is normally not an issue). I had to end impossible conversations on two occasions just due to this problem alone.
Secondly, every time I stated why I was calling, I was told to buy a new printer instead of the replacement cord.
After all the calls, I finally got the cord in the mail today. It cost $25. It is not even for a computer whatsoever. It is a power cord for an automobile GPS system.
I did not know that Dell sold these. When I go to purchase one of these (also on my list of Things To Do). I will make certain not to purchase Dell.
I will immediately refuse to consider anything made by Dell!
So...I will not only NOT purchase anything from Dell...but I will tell my friends about this and ask them to tell others.
Thankfully, I do not have stock in Dell...if I did I would sell it...immediately and without hesitation.
Yes, I did file a complaint with Dell. I wrote several notes, in fact, carefully outlining my problems. All I got were automatically sent replies, none of which made any sense whatsoever with the form letter replies relating to my concerns.
It is a shame.
What a sorry sight to watch a dying company.
I hope this note saves others a few dollars. I ate the $25 because it will take all day to try to get this turned around...it isn't worth it.
Please take the time to reconsider your future Dell purchases!
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I recently purchased a notebook and began experiencing problems immediately. I had purchased the 3-year on-site 24/7 warranty, so I thought I was covered. Wrong!!
I called support. I had to speak to someone in India that could barely speak English. I was on the phone for a full painful hour with no resolution to the problem. While on the phone, I downloaded some updated drivers myself.
The support rep offered no assistance at all. What she did was tell me that my problem was software-related and that I needed to pay $240 for a Dell support plan. Why did I spend that extra money for the 3-year support? It seems that was a complete waste.
I was transferred to a guy name Tomas who spoke with a deep Hispanic accent. He was extremely rude as he yelled at me to buy their service plan or else suffer the consequences. Wow!! I was shocked. I couldn't believe this was Dell. It seemed more like some back-alley chop shop.
Dell, wake up! Your customers will not tolerate rude, unhelpful customer service reps.
I will never buy another Dell - ever! I won't spend extra money for a Dell plus even more for extended service only to be yelled at by someone in a third-world country.
My main problem though is that I have an Optiplex GX270 which is a relatively new machine (had 1 gb of RAM when I got it two years ago), right? No. The Dell guys are complete bastards. My motherboard, unline that of most other computers, can only be upgraded to use a maximum of a 265W power supply! ***! That is probably the lowest wattage on the face of the planet right now. Of the shelf power supplies (like the Antec TruePower 550W EPS12V) will not work with dell motherboards, meaning I have to return the 7800 GS OC that I have been begging for for the last two years gets to return to the Best Buy shelf until I get a new computer, which will never happen. I HATE DELL and am never, EVER going to purchase any of their products ever again. EVER. I suggest you don't either.
Have a human that is able to speak clear english, and who has access to my account information beyond 12 months history CALL ME!!!
More recently I tried to reorder ink cartridges for my home printer and used the dell site, "ink advisor". After choosing ink advisor, you select the exact make and model of your printer. Then you are presented with options (pkgs of 1 color, 2 black or 2 color, 3 black). I chose one of the options, received it a week later but, it wasn't compatible in my printer. I called Dell three times (for a total of two and a half hours on hold) sent e-mails, and spent 45 minutes on their tech support chat line. I got NO SATISFACTION FROM DELL!! I was give three different addresses from Dell to return the cartridges, told I would have to pay for shipping and bring it to the nearest UPS store. They said "if" they receive them I would receive a refund in 30 days. Then I asked about the correct cartidges and they advised me to order and pay for new ones. I asked about correcting their "ink advisor" on their website (to help other customers avoid my frustrating experience) and they referred me to technical support. Moral of the story - DON'T BUY DELL!!!!!! CUSTOMER SUPPORT IS NONEXISTENT!!!!!!!!!!!
While I maintain HP Desk Systems for my Business I thought I would try a Dell Lap Top Insperion 6000. Now 8 months later and I had to send it back to them for a new motherboard however even though I changed my address on line when I moved and gave the address again when DHL had to pick up the Laptop they still after repair returned it to an address that I had moved from 5 months ago in another state.
All the Horror stories that you read are true. The best publicity you can give Dell is to tell as many of your friends DONT BUY Dell, there customer service SUCKS!!!
However I did learn one Good Trick. If you dont want to be routed to India call Dell during normal business hours (512) 338-4400 and follow the menu that will direct you to Sales for the purchase of a new computer and you will get someone live in either Texas or Tennessee and if they really want, they can help you or get you to customer service here in the States.
I have purchased several foreign cars here in the United States over the years but you know there smart enough to have there customer service here in the US and they speak English fluently should you have to call them, there is no language barrier. US companies wake up.
I guess if you going to pay peanuts youre only going to get Monkeys to work for you.
Another disgusted Dell Customer.
My problems have included at least three long-term dead-end calls to India outsource (an hour or more each time). They do not know anything about this kind of coupon.
To date, they have failed and refused to honor this coupon in any way. it expires in February of 2007.
Secondly, I noticed this shrotly after i began using the Dell Inspiron B120. And, not one the can explain it. That's a confidence builder.
I am a writer by trae. This si why i got the laptop, so I wouldn't have to go to the local university library every time I wanted to wriote something.
I write something on the Dell computer, save it, go back to edit it, and always it is the same. When I call the new file up, it has expanded to hundreds of emopty pages, with an occasionalline on every tenth page or so.
I then have to go over to the library to get the file redone for transfer back to the Dell computer (via a flashdrive).
But that only temporarily solves the problem. I can work on the file again, but if I dare change it, it once again expands to the hundreds of pages of white pages, with an occasional line on every tenth page or so.
I've been told that it's because of the Corel conversion. The University of kentucky library uses Microsoft Office while Corel uses WoredPerfect, and the damaged file is the ersult of the in compatability between the two systems.
I was told gthis by a Geek Squad member at BestBuy, who ahve given me better servuice than Dell ever has. He suggested installing a Microsoft Office Suite to make my Dell laptop compatible with teh university computer I have used to undo the damage done by my Dell computer.
Of course, I wouldn't know because I can't get an answer from Dell Customer Service Experts because that is a contradiction in terms.
You can't get a live human being on the phone, and when you do, it's some outsource guy in India who has no idea what you are talking about, a thick-accented person with a bad connection.
Or, if you are lucky, you can get a Dell Customer service rep who wants to charge you an arm and a leg.
God, would I love to talk to the Dell CEO about this. Better still, i'd like to put him through this hell and see how much he liked it. I guaranatee you this. He would never buy his own product again.
And he would join some substantial company.
Promise the Dell CEO this. If i lose that coupon becasue of the village idiot outsourcers in India, he will lose more than my business.
My problems have included at least three long-term dead-end calls to India outsource (an hour or more each time). They do not know anything about this kind of coupon.
To date, they have failed and refused to honor this coupon in any way. it expires in February of 2007.
Secondly, I noticed this shrotly after i began using the Dell Inspiron B120. And, not one the can explain it. That's a confidence builder.
I am a writer by trae. This si why i got the laptop, so I wouldn't have to go to the local university library every time I wanted to wriote something.
I write something on the Dell computer, save it, go back to edit it, and always it is the same. When I call the new file up, it has expanded to hundreds of emopty pages, with an occasionalline on every tenth page or so.
I then have to go over to the library to get the file redone for transfer back to the Dell computer (via a flashdrive).
But that only temporarily solves the problem. I can work on the file again, but if I dare change it, it once again expands to the hundreds of pages of white pages, with an occasional line on every tenth page or so.
I've been told that it's because of the Corel conversion. The University of kentucky library uses Microsoft Office while Corel uses WoredPerfect, and the damaged file is the ersult of the in compatability between the two systems.
I was told gthis by a Geek Squad member at BestBuy, who ahve given me better servuice than Dell ever has. He suggested installing a Microsoft Office Suite to make my Dell laptop compatible with teh university computer I have used to undo the damage done by my Dell computer.
Of course, I wouldn't know because I can't get an answer from Dell Customer Service Experts because that is a contradiction in terms.
You can't get a live human being on the phone, and when you do, it's some outsource guy in India who has no idea what you are talking about, a thick-accented person with a bad connection.
Or, if you are lucky, you can get a Dell Customer service rep who wants to charge you an arm and a leg.
God, would I love to talk to the Dell CEO about this. Better still, i'd like to put him through this hell and see how much he liked it. I guaranatee you this. He would never buy his own product again.
And he would join some substantial company.
Promise the Dell CEO this. If i lose that coupon becasue of the village idiot outsourcers in India, he will lose more than my business.
1) being put on hold for 15 minutes and then transferred to a new person that knew nothing about the case
2) giving me extensions to call which just route to the regular pool of people
3) putting the phone down while the support people made animal noises and were laughing (i'm not kidding!)
4) saying they were going to ship overnight and charging me for it and then sending it ground mail (to the wrong address!)
5) chatting with someone online who had no idea what i was saying. and it takes hours to get a response to a single question this way.
6) being told i will get a credit and then receiving that credit for the wrong amount
i could keep going on and on like this. i can't even believe how bad it was. i used to love dell. i will never give them another penny again.
whilst it's very tempting to blame the front-line staff at dell's indian call centre, it's hardly their fault they are just doing their jobs.
just accept that you are putting money into a firm that doesn't really care too much about what its customers think of them, because Dell feel that their brand is the strongest pc brand out there.
as customers, it's our duty to go out into the big wide world and prove that completely and utterly wrong.
this is the last piece of dell equipment i shall ever buy, even after the promise of £30 of compensation.
I contacted Dell for a return. I had spent 1154.17 on the computer and I expected there would be some return fees. I expected that it may be $100 to $150. Boy, was I wrong. My son had to return ALL three pkgs even though he only wanted to upgrade (and pay for the upgrade) the tower. Oh, and the three pieces had to be returned to THREE different addresses just so two of them could be shipped right back to him. (I ended up cancelling the entire order because of the horrid customer service)
My son had to spend $40 in return shipping, and Dell refunded me only $837.00. I had him return everything and buy his next unit from newegg.com. The people at Dell had NO customer service skills. They were condescending and obnoxious. I wouldn't recommend Dell to anyone.
I'll buy another Dell when Dell freezes over.
Hey DELLl.........outsource THIS comment!
motherboard, the warranty has just run out! Rather than paying Dell a few hundred dollars for Dell to
fix the Inspiron 6000 laptop, I decided to use the laptop as an illustration to friends of mine as to how a business that engages dissservice to its customers will have to pay dearly sooner or later.
However, I have never been so frustrated with my expensive computer products. I only hope that my note here will someone convince others to take the time to research other options if they are looking to purchase any products from Dell.
I recently moved. My movers managed to misplace the power cord to my expensive printer that I purchased 3 years ago from Dell.
It took over 4 hours on the phone in total to deal with this. Who would have thought that getting the cable in which to simply plug in my product would take so much time, effort and wasted money.
All of the people that I spoke with were answering from a call center in the Phillippines. Most people could not speak English well enough to properly communicate (I speak 3 languages myself and understanding people with any kind of accent is normally not an issue).
I had to end impossible conversations on two occasions just due to this problem alone.
Secondly, every time I stated why I was calling, I was told to buy a new printer instead of the replacement cord.
After all the calls, I finally got the cord in the mail today. It cost $25. It is not even for a computer whatsoever. It is a power cord for an automobile GPS system.
I did not know that Dell sold these. When I go to purchase one of these (also on my list of Things To Do). I will make certain not to purchase Dell.
I will immediately refuse to consider anything made by Dell!
So...I will not only NOT purchase anything from Dell...but I will tell my friends about this and ask them to tell others.
Thankfully, I do not have stock in Dell...if I did I would sell it...immediately and without hesitation.
Yes, I did file a complaint with Dell. I wrote several notes, in fact, carefully outlining my problems. All I got were automatically sent replies, none of which made any sense whatsoever with the form letter replies relating to my concerns.
It is a shame.
What a sorry sight to watch a dying company.
I hope this note saves others a few dollars. I ate the $25 because it will take all day to try to get this turned around...it isn't worth it.
Please take the time to reconsider your future Dell purchases!