Comments on: PC users can't get no satisfaction

Customer happiness with PCs is at all-time high, according to study, but cars and appliances still do better.

[john55440]

Satisfied - No HP Customer Service Needed

>"The thing with customer service is to make sure you don't need it,"<

My 2002 HP desktop computer has been 100% problem free, so I haven't had to deal with customer service.

I try to buy higher-end computers, in the hope that they contain higher quality components, that are less likely to fail.

[slim-1]

A better way

If you want to buy a "higher quality" computer build your own. As a PC Admin I am aware of the scam by the PC manufacturers that the best computers are built by PC manufacturers or that you will get better service.

A PC snaps together like a tinker toy.

You got lucky a HP has a little better rep than some. However buying a PC from a PC maker is like buying a Yugo car thinking and paying for a luxery car. You have done so because they marketed it that way.

You mention that hope they contain higher quality compontents that are less likely to fail.

Try to get actual specs from a PC maker. You can't. Take the hard drive. All you know is that they put a 60GB Hard Drive in it. You can't get the brand name at the time of purchase because they don't know what it is yet.

They then will market it as "we build you PC after you order it". This is the last thing you want because they will base that on the cheapest they can find in the period you order it.

This is why when you call customer service the first thing they do is get the serial number. With all the different hardware they get they can't possibly give you decent service on the mix and match parts they sold you.

PC's shouldn't be considered a unit. The parts should be. We are not used to buying this way. Combined with the myth that name brand PCs are better, the PC makers have got use right where they want use.

In conclusion. Your not buying a toaster. If you buy from a major PC maker without knowing what is under the hood, your like the little old lady that the car dealer unloads the problem car on. Only every car in the lot is a problem car.

With so many people buying name brand PCs, no one knows any difference.

[Razzl]

HP not totally clean

I have a 2005 hp and while I'm very satisfied with the hardware and have had no hardware problems, and find it a noticeable improvement over the noisy-fan boxes of 5 years ago, the software continues to be a problem. HP chose to load a lot of third party software whose only purpose seems to be to enable them to take payoffs to fatten the profit margin on the pc, and many of these programs are either unremovable or are actually integrated into the os/updating regime and cause problems. Software is now the problem for pc's: manufacturers need to make a stand and insist that software which is to be included on their pc's will meet some reasonable standards, such as not popping up constant subscription notices and being totally removable, as well as not enabling spyware. While this always brings up the problem of Microsoft as the third party to the transaction, Windows is not usually the culprit. Norton, Roxio, AOL, and a few other smug big players need to be brought to heel...

[FIBO239]

"CAN'T GET NO SATISFACTION"

DO YOU EMPLOY PROOF READERS BEFORE PUBLICATION? DID STAFF WRITER KRAZIT GET BEYOND THE 4TH GRADE IN SCHOOL? IF YOUR STAFF WRITERS ARE SO INCOMPETENT THAT THEY CAN'T WRITE A SIMPLE SENTENCE WHICH IS GRAMMATICALLY CORRECT, WHO THE HELL CARES WHAT THEY HAVE TO SAY?

[Hoser McMoose]

Somebody missed the joke!

There's always one, isn't there?

[Computer Mang]

freakin' doofus

It's a line from a VERY famous song by a VERY famous band called The Rolling Stones ... perhaps you've heard of them?

Oh, and you **** people off with the ALL CAPS style of writing, so you might wanna learn how to use your Caps Lock key. Here's a good place to get started:

http://en.wikipedia.org/wiki/Caps_Lock

Enjoy!

CM

[techguy83]

idiot

That is from the rolling Stones.

It is also a joke.

You also need to lighten up on the caps.