Comments on: Apple offers repairs for problem iMacs

Company will cover repairs for iMacs that encounter a video or power problem related to a component glitch.

[ORinSF]

Spin the Apple?

The characterization of the problem being limited to "early iMacs" is a bit off the mark here. September 2004 through June 2005 covers 10 of the 12 months, to date, that the iMac G5 has been shipping.

This would be more accurately described as "most of the time that the product has been available". A couple of years from now, we might characterize the problem as affecting "early" iMacs.

[dyeworks]

Logic Board

Sounds like Apple is addressing the issue I dealt with 2 weeks ago.
Video was freezing up; sometimes screen would gray-out with
horizontal lines. Would have to hard-reboot to get going again.
Took it in for service under warrantly and they ended up replacing
the logic board (under a new serial number). G5 has been running
smoothly since.

Its the capacitors

I repair Apple computers and I have had to replace a couple of the logic boards. It seems that the capacitors they used expand with part of the inside coming out in some cases. So if you are having this problem, take the back off and check all the capacitors and if any of the tops of them look like they are about to pop open, that is the problem. I was wondering if they would ever have a recall for this.

[Maxwell Studly]

Apple replacing garbage in warranty!

It's nice that Apple is replacing the garbage hardware (in warranty) that were used to create the iMac for nearly a year. I've seen the nasty affect these garbage parts can have on an iMac and it isn't pretty. It's nice that Apple *finally* acknowledged the problem...who cares if it only took Apple nearly a year to accomplish something so basic. Go Apple!

You act

as if Apple has known this is a wide-spread problem since the release of the iMac. Most of those models that have diplayed problems have only done so in recent months, and therefor Apple chose to replace what was manufactured as faulty. A recall is only initiated, in ANY company in ANY industry, only when there are so many units that are defective. When's the last time Microsoft recalled their OS for being a piece of s***? Never. Guess it shows who's taking responsibility and who is not.

[Dave Stella]

suspect components

the components that cause the imac g5 video failure are 2 capacitors on the main logic board. they are located almost in the center as you look at the board. just below the cpu cover (the G5 cover).

the capacitors over heat and start to leak. its a degenerative condition. you can see a brown stain on the topof the caps.

i've had to repair 3 of 3 that i bought on dec. 29

apple has fixed all of them but i had to buy the applecare plan.

i had the third repaired before it failed (knowning the symptoms).

now that apple has conceded that there is a manufacturing defect, i'm going to try to get the applecare cost refunded. wish me luck!

[Maxwell Studly]

Hope you get your hard earned money back.

You shouldn't have had to purchase an Applecare plan for Apple's mistake. Good luck and godspeed.