Comments on: Sir Howard Stringer: Wannabe blogger?

Read why the man who heads all of Sony's far-flung operations in the U.S. has a secret hankering to blog until the cows come home.

[paulyloftis]

I bought a tv for over 2800.00 at best buy (sony). I bought the extra warrenty for it. over 300.00. 3years ago. The TV. stoped working called BestBuy, They sent Geeksquad too my house and said that the tv melted on the inside and ruled a manufactures defect. and that the tv is a recall. That was over 2months ago. We played the run around game with Sony and BestBuy. each said call the other. Sony confirmed what geeksquad had said. (recall, manufactors defect) we have been jumping through all these hoops like crazy. send in this send in that email this email that (gave us a number you cant get through too, too fax). prolonging everything. been transfered too this department too that department. I even got a man from Sony customer relations named Paul. He had the gawl too yell at me "what do you want me too do about it!!!" I asked is there anyone else i could speak too that was higher than him he said no. I asked who the next person was in charge and he said and i quote "Sir Howard Stringer CEO he was knighted by the queen of england. Good luck! I have never raised my voice or used any profanity with anyone over this. untill now i sure as He** will never ever buy another sony product ever ever again. i hope everyone else fallows my lead. if SIR HOWARD STRINGER would like too get ahold of me and apologize on behalf of Paul in customer relations. You may email me at [e-mail]

[Katsquan]

I had a similar experience with Sony. Our Bravia was purchased 11/24/07, not delivered and hooked up until mid December. December 6th of 2008 was our last use of this TV, completely melted on the inside. Our estimate on repair was $2474, but they did not have the parts available, we did not have the extended warranty, after faxing our paper work on delivery and installation, Sony agreed to cover under warranty. Then our nightmare began. We were given the choice of re-built same year and model (free) or this year new model for $300. We chose the latter. We were told on the 16th of December our new TV would be shipped 7-14 days. We called again around the 30th of December, since we have not heard anything from Sony, we told it would be shipped out Friday. My husband questioned why the delay, he was treated so rude, he asked to speak to a superviser, he was told 'no" and as the conversation continued, he was treated with such disrespect. My husband is so calm and collected, he lost it after being treated so poorly. This conversation went on for about 5 minutes, it was awful. We called back to see if we could get a decent customer service rep, we did, he told us our TV now was not ready to ship on Friday and had no answer as to when, but we would receive an email when it was shipped. We have no email from Sony, this coming week it will be a month since we gave them our credit card information. We are being held hostage by Sony, we paid $2700 for our TV, that worked less than 1 year. We can't afford to lose the $2700, invested, plus the other $300. We have gone through, Christmas and New Year looking at a wall bracket and wires, in our living room. I did put a few ornaments on the bracket for Christmas. All I could think of, what good is the extended warranty when they treat you with such disrespect and hold you hostage, no TV, no refund. We will shop by customer service response for any further purchases. When I look at all the Sony products we have, we have lost our confidence in Sony. We will be searching for any avenue to let people know what they can expect when they purchase a Sony product, especially if they get a "lemon".

[adteaf]

I have had a horrible experience with Sony Vaio VGN-130G. Even though the power cord went bad within the last 3 months, they refuse to fix and say it is going to be $700!! I gues that is to pay for their new Sony Style stores in S. California, like Glendale. Does anyone know the CEO's email address?

[shiprsin]

Hi

This is in reference to my complaint number 4240668 related to the missing HDMI cable, which was supposed to come free along with my home theatre system DZ690.The details about the dealers name and other information can be extracted from the complaint number.

I would like to highlight the negligence exhibited by your customer care cell. Despite repeated enquiries, they seem to be unperturbed even when the case is more than a week old. Well a deadline of 48 hours as mentioned by you people then looks totally false. I can understand a delay of couple of days on account of mishap in the state, but the total time take till now is unacceptable. This kind of service was not expected by me from Sony. This is a mistake on your part and you should take total responsibility for it.

Mr. Lokesh Nagra was handling the case, but most of the time, he seems too busy to take the call or revert. He updated me last Friday that a mail has been sent to AP circle and he would revert by Monday (07/09/09). But no body called to brief me about the status and I feel that a CBI probe has been instituted for the case.

When I asked about the next level of escalation, I was given this email id. I am not sure, whether I have been directed to the right channel hearing the response of your executive.

Please look into the matter and ensure the case is sorted out soon.

Regards

Shibesh Kumar
9177364555


Complaint booked on the name of Shipra Singh
Cell no 9052993909

[priyankasweety]

Dear Sir

I am writing this mail from New Delhi, India and hope that this reaches the president of Sony Corporation.

After all, everything related to Sony reflects to Brand Image.

This mail is in connection to the VERY PATHETIC service conditions of Sony Ericsson Mobile Phones in India.

And to add to that, After repeatedly writing mails to the complaint center, no appropriate reply is provided.
Even when contacted over phone, the complaint center provides just 1 reply - Systems are down so cant take a complaint.

Please help.

I have purchased one P1i from Mobile Villa on 07/12/2008.

The IMEI no 357033018132332

Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight.

The dates and jobsheets nos are as under

SES09CN110401
SE309CNT10461 submitted on 1-8-2009 recieved back on 10-08-2009
SE309CNT10570 submitted on 17-08-2009 recieved back on 15-09-2009 (after 1 month)
SE309RDK10935 Submitted on 02.11.2009 (service center had asked for 25 days to get it repaired)

The problem still is far from repairs.

The touch screen stops working every now and then.

Reciever sound is not clear.

Waiting for a reply.

Thanks

[e-mail]
ph: 9990407877

[gaganm12]

Dear Sir

what is reason Sony Great Success in Consumer market ? and how would you see market as a top manager of Consmer Eletronics

Regards
gagan