Comments on: Get a gift--and a tech support headache

Expect to be put on hold for longer than usual this holiday season. Support desks get more calls than ever this time of year.

[Tex Murphy PI]

In the eternal words of Dogbert

Dear Consumer,

Please allow us to introduce you to an excellent book written by a person called "Manual".

Or how about...

You buy a Mac. Plug it in, and it works. No messing with drivers, networking issues, complete system failures. No tech support needed. *sigh*

[simcity1976]

yah

my pc with windows and linux is the same way, I bet the calls are about what wire goes where.

[Azio]

hehehe

"Plug it in, and it works."
It sure does... until little Billy tries to play that game you bought him for Christmas.

Macs work as long as you're only planning to use the software that came with them and the limited repertoire of stuff you can find on the Internet and in the back of the store. And Steve Jobs claims he's offering people choice. Ha!

[cpudrewfl]

WAIT TILL DECEMBER 26 TO CALL

I Remember back in the early days if you didnt have batteries on Christmas they had to wait until December 26. People who call support on Christmas or any holiday there is a movie about you its called SCROGE.

[volterwd]

For me

half of the fun is setting it up... am i the only one who likes to get down on the floor mess around with the cords and get excitement out of finally making it work