Comments on: Dell angles for the best seat in the living room

PC maker wants to be your supplier of high-end home electronics as well as installation services and, someday, movies.

[mikey999]

Horrible Customer Service and Tech Support

I feel bad for anyone consumer who uses Dell to purchase any products. Their customer service and tech support is horrible for the consumer. Working at a larger company we use Dell products and pay extra for the Gold Tech support that is good. However, for the consumer, they end up speaking to someone reading from a cue card. My sisters home computer was not working for 5 months, she called repeatedly to get it fixed it was a nightmare! If they use the same support for their consumer goods then the word will end up getting out and people will be running to Circuit City and Best Buy just to speak to someone in person!

[vlabella]

customer service

Dell shouldn't woory about expanding teir product line until thet can provide adequate customer service. As a consultant I have recommended Dell as option to my clients because of their customer service. Not any more!! Since they have "offshored" their customer service it is possibly the worst I have dealt with!
I would rather buy a laptop from a Big Box store then from Dell. Its embarassing to me when the customer says," I called customer service and they didn't even speak english, not even the manager!
The last thing Dell should worry about is selling TV's.
There would only be two channels. One for India and a spanish speaking channel.
Dell your service sucks!
Fix it or you will go the way of the Dot Coms.

Outsource Michael Dell & Dull POC PC/TV

GEE THANKS all mighty Dell!
Throwing the USA a bone by building PC by Americans for a
change. Too little, too late dude.
Must be an election year & "Outsourcing America" is not
politically correct anymore...

Large quantity with total lack of quality is Dull's vision.

What the H**L has Dell Invented?
OS = NO
Processor Chip = NO
Industry leading software = NO
hardware / hardrives / CD-DVD Drives = NO
Monitors = NO
Wireless technology = NO
Cheap & clunky imitations, poorly manufactured in third world
countries by outsourced foreign workers = YES
Technical Support by outsourced employess in New
Dell-hi India = YES
Michael Dull, shut up, sit down, get out of the way.
Dull = Yesterday's news faking its' way to sell cheap crates &
TVs to the masses that have been hypnotized by his propaganda
& WallMart prices.

Dude, you're getting a Dud.

- Eyes wide open in Seattle -

[MLSF]

Dell Customer Service

If you want to buy a Dell product be absolutely sure you will never need any customer service. They are impossible (try getting a live person unless you want to buy something) to reach. THeir on line tracking is inaccurate and their staff is not knowledgeable. WHen you figure the time you'll spend to clean up Dell's mess your computer is more expensive than their competition.