Comments on: PayPal glitch sparks customer anger

Company battles to fix problem that has led to duplicate withdrawals from and credits to online payment accounts.

PayPal Needs Fixing

There's a LOT of other things that need to be fixed at PayPal. Their online performance has been sub-par this summer.

[Earl Benser]

PayPal was okay....

... before Ebay bought them out. Since then, I'm afraid that PayPal
has sunk to the Ebay level of customer satisfaction. I think that I'll
add PayPal to my list of untrustworthy web sites to be avoided at all
costs.

No big deal, really, I didn't use PayPal that much before, and I'm not
going to miss it now.

[ordaj]

The horror of modern computing...

The burden of proof is on you. Their technological screw-ups will always be treated as "rare cases" and you are left to deal with low-level support...if you can get ahold of them.

[ordaj]

The horror of modern computing...

The burden of proof is on you. Their technological screw-ups will always be treated as "rare cases" and you are left to deal with low-level support...if you can get ahold of them.

[Mister C]

You have no idea!

A high up at one of the major credit companies told me once that on-line activity makes up less then 5% of their total sales but accounts for more then 50% of their contested transactions. This was a couple of years ago. Ouch!

Contacting Paypal's Customer Service

since the long awaited replys from the customer emails never came, the best way to get in touch with paypal to resolve this incident is to view the listing online, with phone numbers and extensions:

http://www.paypaltruth.org/exec.php

http://www.paypaltruth.org lists all employees direct phone numbers