Comments on: AOL agrees to customer service reform

America Online will pay $1.25 million to New York state and change its customer retention process, Attorney General Spitzer says.

[Earl Benser]

There's one option that works....

I needed an AOL connection to test my web pages across the range
of browsers and services. AOL was notoriously a bit flakey at the
time, maybe still is. Anyhow, when I no longer needed the AOL
connection, I tried to cancel it vis customer service. After numerous
run-arounds with no progress, I simply quit calling customer
service and cancelled all further payment to AOL. AOL eventually
got the message (I think) and I haven't been bothered since.

[PCCRomeo]

Well this is fine if you live in New York...

But people in all the other states and countries for that matter are screwed by AOL, and what about them? The last time I had AOL it took me 30 minutes just to get them to cancel my subscription. Had they not I would have just stopped paying them, but I did that with Earthlink and they didn't cancel for 3 months (I couldn't contact their support team at all) so they turned me over to a collection agency. Have they gotten their payment yet? Nope...

[sandyl]

2yrs trying to cancell

well recental i found out that my mother-inlaw has been trying to cancel aol.
hea i bet your say what me to.
she has never ask for a comfermation # so needless to say she still got them.
think all most every month that this was takrn care of she would br over drawn every time the took payment from her account .
And as of right now she has not been canceled

[barabbas59]

I've sent numerous email requests to AOL customer service representatives (that are located in one or more third world countries and speak in broken english) without a single reply? Their billing system sucks, their AOL News comment section sucks and their customer service representatives suck also. I'm currently researching other ISP inorder not to join another one that sucks like AOL. I'm paying for a service that has poor customer sewrvice (this is what happens, when American companies send jobs out of the US for cheap labor.