Comments on: Comcast e-mail access suffers outage

The company's Comcastcares Twitter stream says "there is an e-mail server outage" affecting its customers. A fix expected at 11 a.m. apparently arrives at about 2:45 p.m.

[jture]

It's 4pm ET and Comcast email is still kaput. A good thing I'm not depending on it for business!

[mrogich25446]

Thanks for letting me know! I have been going crazy trying to fix my computer! Why doesn't Comcast announce what is going on ASAP? I lost my phone and TV too. Now my signal breaks up on many channels and one TV has no sound on channels 8 and 10. Also one of the remotes stopped working on all my TV's.

[heidimann89]

You should probably call about that, the problem was only with email.

[HOSSOFCOURSE]

My cable service (in Boston) was interrupted too. I assume the two issues were unrelated, but had me wondering if anyone in comcast's technical group was working on a Saturday

COMCAST -- I'M USUALLY NOT GREEDY, BUT YOU OWE US ONE! Being without basic email for a whole day was pretty inconvenient. I can';t believe for the price of comcast services you don't have emergency servers to take over. What are the priorities at Comcast? cripes

[aggrevated1234]

The last e-mail I received is showing 4 am today. I am in Delaware. I just got off line with their online chat and was told they are doing system updates to Smart Zone. She said check my mail from 24 to 72 hours. In my opinion, this is unacceptable. I can't receive any mails, but can send them.

[HellTempest]

Who uses Comcast email anymore anyway?

[smatloff]

My VOIP went down as well as my wireless router at the same time, but I can connect my PC right to my Comcast modem and it works.

[Jasissle]

I have lost 3 million dollars today due to no email. Man F@#% Comcast

[raduzcn]

Hey Comcast...Hire som more off-shore workers....LOL...you get what you pay for!!

[Jasissle]

just kidding but seriously F@#% Comcast It sucks

[Mehboob Alam]

ooppss.. is the a network issue, or did the Zimbra servers go down?

http://news.cnet.com/2100-1032_3-6181737.html

[mghotbi]

No access to voicemail either.

[AASLTSarge]

Email is back up, HoooRayyy! Comcast is normally on it right away, I've never had any problems at all.
Keep up the great work

[cvaldes1831]

See, it's not just Google Mail that fails. Everyone fails!

[AndrewRich]

My ComcastBusiness connection has been working normally all day, no issues. I guess you get what you pay for.

[davidosocal]

"I guess you get what you pay for."

INCORRECT.

If you pay for Comcast service, which includes email, and your email goes down, you DON'T get what you pay for.

If my Gmail went down, then yes, your statement would be accurate.

[heidimann89]

ACTUALLY, comcast email is a free service...so yes, that statement is correct.

[AndrewRich]

Try re-reading the comment. I pay more for a ComcastBusiness connection and for that money I receive a service level guarantee. During the time of the reported outage, I did not see any problems.

On second thought, whatever.

[yearight09]

The power source to our server failed.. we can't help mother nature.. 40 million plus customers were affected. The world doesn't end when email goes down for a while...You don't have to use our email... Yes i am an employee...

[cvaldes1831]

That's what battery backup or generator power is for.

[cnewt]

.1% of your CEO's $25M salary would buy a nice UPS which would have prevented this...

[Rocky0118]

If Comcast had a competent IT staff then they would have backups and would have a good Disaster Preparedness Plan. Someone should be fired over this, Brian Roberts is making a fortune and if competition was available then Comcast would be needing a bailout.

[Rocky0118]

By the way my Inbox email was deleted and not recovered.....your customer service is imcompetent.

[cnewt]

You're an employee, really? With an attitude like that, I can see where the company's head is at... Customers don't HAVE to use your email, they PAY YOU to use your email. You OWE THEM a rebate, and a little more respect.

[zdurant]

I have not received any emails sent to me during the outage yesterday. I received an email sent at 6:36 a.m. on April 4th, and the next was sent at 5:26 p.m. No emails with a time sent in between that period were received. I typically receive 20 - 40 emails on a Saturday. Are they lost for good? I sent three test emails from my AOL account on Saturday at 10:40 a.m., which was during their outage. Those emails were neither received in any of my Comcast in boxes or bounced back. Has anyone had the same issue?

[Comcastmorner]

Hello Cnewt,
I would guess that ?Yearight09? is anything but a Comcast employee.
I?m thinking AT&T or another competitor.
If ?Yearight09? is a Comcast employee, then we can draw some conclusions concerning the ComCast HR policies.
1. They hire idiots.
2. They let their idiots run free on this site.

?.1% of your CEO's $25M salary would buy a nice UPS which would have prevented this...?

According to Forbes ( http://www.forbes.com/static/pvp2005/LIR1BLX.html ):
"Brian L Roberts - Total Compensation: $14.3 mil5 (#87)
Brian L Roberts has been CEO of Comcast (CMCSA) for 2 years. Mr. Roberts has been with the company for 15 years . The 45 year old executive ranks 4 within Media.
Education
College: Wharton School, University of Pennsylvania ' 81
Graduate School: NA"
Wondering if Mr. Roberts will be shorting his company tomorrow.
On a positive note, after the Pgh email died (about 8:55 AM Sat.) their OnDemand went down with an ERR-4 message.
The Customer Service representative was bright and perky and oh so thankful that she did not work in the IT dept. OnDemand was fixed within 10 minutes and that was a good thing.
What is of interest is the responses of the People on this Cnet site. Some upset; some informative (as in the you-get-what-you-pay-for-exchange); some supportive.
Sorry about Jasissle?s $3,000,000.00 loss.
Wondering, if you have that amount of funds ?at risk?, why can you not afford a Comcast Business connection, as AndrewRich suggests? Me thinks some b.s. at work here.

[minnesotabrad]

The problems do not seem to be fixed completely. I can get my secondary account email but my main account still has not received the emails.

[jeff327]

email me at [e-mail] for a way we can hold Comcast responsible for this.