Comments on: New round of outages peeves some Comcast users

Subscribers report slowdowns, problems viewing pages in third system breakdown in a week.

Waaa Waaa Waaaa

As I said in another post.........

I have had Comcast for 2 years (122,640 hours) of which my service has been down about 24 hours - that equate to .02% of my total time.

Not only do I find that totally acceptable, but to berate a company that provides 99.97% uptime is DISGUSTING!!!


Get a life you frigging losers!

The only reason you are dependant on the internet is because YOU MADE yourself dependant!!!

How asanine.

You do realize that many people travel with their work, or hsot solutions for their companies, or have online classes, don't you?

You do realize that people have not made themselves dependant on the internet, but have needed to accept to use it because the human race has made it a very effective tool for everything from work to leisure to banking to ordering food.

Your diatribes are not appreciated and you, are a TROLL. Don't know what that is? Maybe you should look up "Internet Lingo: Troll" in google.

Your self-righteous attitude is what's disugsting. Now be gone, flamer!

[Jonathan]

Stupidity Incarnate

Some of us are dependant on the net for our job you nutjob. Beyond that I?ve had outage 4 days out of the last 7. I don?t give a damn if its only .0000005% downtime over the last year. If your car ran flawlessly for 5 years and then broke down 4 times in a row you would be screaming bloody murder. Oh sorry I meant your horse since you don?t need all dem fancy machines and such.
If this was an enterprise environment there would be hell to pay for this kind of outage and I can guarantee you the number of people this is effecting and the amount of money Comcast deals with this IS a MAJOR issue. I pay close to $70 a month for this service. Don?t tell me to just deal with it. Actually I did deal with it. I got a partial refund for this month?s bill after telling off some dumb*** CSR who thinks I?m some dumb customer who will just accept it. Get a clue and go back to your Amish farm you two-time loser.

[shoffmueller]

awesome comment

That comment is stupid on so many levels. Try this logic:

I've had comcast for 2 days (48 hours). It's been down for two nights in a row (8 hours). That means it's been down for 17% of the time.


Of course, I work during the day, so I really only need it at night. So, I like to have my internet up between 8:00 and 12:00pm. (4 hours). That's 8 hours since my service started. Dang, comcast has been down 100% of the time.

Waaaaaaaaaaa

LOL - what a bunch of idiots

First, just to let you dips*tz know, I MAKE MY LIVING OFF OF THE NET.

I am a web designer/programmer that works for the Federal government. So, who do you think is more concerned with having their internet access - me or you? I would say me considering the fact that MY work is probably MUCH more critical than anything you losers do (I support an NS/EP program that is immensely important to this nation).

I stand by my comments.

Now, go cry to someone who cares.

It's Unfortunate

It's unfortunate that people can't express an opinion without being verbally attacked.

If you wish to accept Comcast's downtime as "totally acceptable", that is certainly your right. Yes, certain situations are unavoidable. However, for one of the major 'leaders' in this field, the way they treat their customers by pretending that nothing has happened, but yet still expect their bills to be paid without so much as an apology, is totally UNacceptable.

They don't even have people answering their phones. If you try to call, you're told your call is important to them, and after finally getting into the right dept's queue, you are disconnected - time and time again.

You may not want to hear any complaints re:Comcast, but that doesn't change the reality of it. They are woefully inadequate when it comes to customer retention.

[raxador]

Not Only About You

I work for a large retail chain, and we (sales folk) are often the first line of IT for the discombobulated user. When they can't get online, we answer the phone with a human voice and answer their questions and concerns for free. But we ARE salepeople, and it takes a big chunk out of our day trying to figure out over the phone in these instances if the problem is with something they bought here, with their configuration, or if it's a simple loose connection (Especially when the preponderant error message during these times was that "there is a network cable unplugged." So, congrats on not having to be online during tax time or have other panic-inducing business to conduct without net access available. Had I known the problem lay with Comcast's network, there would have been many, many more people, if not happier, at least mollified. And there would have been many less obscenities and threats thrown my way by panicked people. Next time, don't assume the bell's not tolling for you. (That was a literary reference -- try googling it.)
Spanky - West Reading, PA

[digantasaha]

Asinine logic

Quoting Chris Mc "The only reason you are dependant on the
internet is because YOU MADE yourself dependant!!!"

I guess we should also take that kind brilliant of mentality when
one's electricity, water or phone lines get cut off. Please spare
me the Comcast defense. Customers PAY Comcast for uptime
not downtime, they expect uptime and connection any time, any
day and any week. Comcast service lately has been very poor
and people have the right to complain. The only people I can see
defending Comcast are the employees and shareholders.

Chris, Chris, Chris

You know, there are times I don't feel like reading a list of complaints either. Sometimes, it does seem petty; 100% uptime is sadly just not a reasonable expectation, and it's very easy for me to see it as petty since I have a workaround in place. I'm not feeling the burn.

But, regardless of whether the complaints are justified or not, when they start to get annoying, the *last* thing you should do is hit "Reply" and flame them for it. Instead, your hands should drift over to your mouse, and you should navigate to another article, another site, or close your web browser. Or is it just too hard to do the online equivalent of walking away?

Waaa Waaa Waaaa

As I said in another post.........

I have had Comcast for 2 years (122,640 hours) of which my service has been down about 24 hours - that equate to .02% of my total time.

Not only do I find that totally acceptable, but to berate a company that provides 99.97% uptime is DISGUSTING!!!


Get a life you frigging losers!

The only reason you are dependant on the internet is because YOU MADE yourself dependant!!!

How asanine.

You do realize that many people travel with their work, or hsot solutions for their companies, or have online classes, don't you?

You do realize that people have not made themselves dependant on the internet, but have needed to accept to use it because the human race has made it a very effective tool for everything from work to leisure to banking to ordering food.

Your diatribes are not appreciated and you, are a TROLL. Don't know what that is? Maybe you should look up "Internet Lingo: Troll" in google.

Your self-righteous attitude is what's disugsting. Now be gone, flamer!

[Jonathan]

Stupidity Incarnate

Some of us are dependant on the net for our job you nutjob. Beyond that I?ve had outage 4 days out of the last 7. I don?t give a damn if its only .0000005% downtime over the last year. If your car ran flawlessly for 5 years and then broke down 4 times in a row you would be screaming bloody murder. Oh sorry I meant your horse since you don?t need all dem fancy machines and such.
If this was an enterprise environment there would be hell to pay for this kind of outage and I can guarantee you the number of people this is effecting and the amount of money Comcast deals with this IS a MAJOR issue. I pay close to $70 a month for this service. Don?t tell me to just deal with it. Actually I did deal with it. I got a partial refund for this month?s bill after telling off some dumb*** CSR who thinks I?m some dumb customer who will just accept it. Get a clue and go back to your Amish farm you two-time loser.

[shoffmueller]

awesome comment

That comment is stupid on so many levels. Try this logic:

I've had comcast for 2 days (48 hours). It's been down for two nights in a row (8 hours). That means it's been down for 17% of the time.


Of course, I work during the day, so I really only need it at night. So, I like to have my internet up between 8:00 and 12:00pm. (4 hours). That's 8 hours since my service started. Dang, comcast has been down 100% of the time.

Waaaaaaaaaaa

LOL - what a bunch of idiots

First, just to let you dips*tz know, I MAKE MY LIVING OFF OF THE NET.

I am a web designer/programmer that works for the Federal government. So, who do you think is more concerned with having their internet access - me or you? I would say me considering the fact that MY work is probably MUCH more critical than anything you losers do (I support an NS/EP program that is immensely important to this nation).

I stand by my comments.

Now, go cry to someone who cares.

It's Unfortunate

It's unfortunate that people can't express an opinion without being verbally attacked.

If you wish to accept Comcast's downtime as "totally acceptable", that is certainly your right. Yes, certain situations are unavoidable. However, for one of the major 'leaders' in this field, the way they treat their customers by pretending that nothing has happened, but yet still expect their bills to be paid without so much as an apology, is totally UNacceptable.

They don't even have people answering their phones. If you try to call, you're told your call is important to them, and after finally getting into the right dept's queue, you are disconnected - time and time again.

You may not want to hear any complaints re:Comcast, but that doesn't change the reality of it. They are woefully inadequate when it comes to customer retention.

[raxador]

Not Only About You

I work for a large retail chain, and we (sales folk) are often the first line of IT for the discombobulated user. When they can't get online, we answer the phone with a human voice and answer their questions and concerns for free. But we ARE salepeople, and it takes a big chunk out of our day trying to figure out over the phone in these instances if the problem is with something they bought here, with their configuration, or if it's a simple loose connection (Especially when the preponderant error message during these times was that "there is a network cable unplugged." So, congrats on not having to be online during tax time or have other panic-inducing business to conduct without net access available. Had I known the problem lay with Comcast's network, there would have been many, many more people, if not happier, at least mollified. And there would have been many less obscenities and threats thrown my way by panicked people. Next time, don't assume the bell's not tolling for you. (That was a literary reference -- try googling it.)
Spanky - West Reading, PA

[digantasaha]

Asinine logic

Quoting Chris Mc "The only reason you are dependant on the
internet is because YOU MADE yourself dependant!!!"

I guess we should also take that kind brilliant of mentality when
one's electricity, water or phone lines get cut off. Please spare
me the Comcast defense. Customers PAY Comcast for uptime
not downtime, they expect uptime and connection any time, any
day and any week. Comcast service lately has been very poor
and people have the right to complain. The only people I can see
defending Comcast are the employees and shareholders.

Chris, Chris, Chris

You know, there are times I don't feel like reading a list of complaints either. Sometimes, it does seem petty; 100% uptime is sadly just not a reasonable expectation, and it's very easy for me to see it as petty since I have a workaround in place. I'm not feeling the burn.

But, regardless of whether the complaints are justified or not, when they start to get annoying, the *last* thing you should do is hit "Reply" and flame them for it. Instead, your hands should drift over to your mouse, and you should navigate to another article, another site, or close your web browser. Or is it just too hard to do the online equivalent of walking away?

[JLBer]

I didn't even notice it.

After the first round of DNS failures, I programmed by router to use a level 3 DNS server at GTEI.NET. Of course, these DNS servers are not owned by Comcast and my router dutifully passed them out during DHCP requests. I never noticed any outage. I didn't even know about a second outage until last night when I heard about it on the radio. Just because you're with an ISP doesn't mean that you're restricted to using that ISP's services.

[JLBer]

I didn't even notice it.

After the first round of DNS failures, I programmed by router to use a level 3 DNS server at GTEI.NET. Of course, these DNS servers are not owned by Comcast and my router dutifully passed them out during DHCP requests. I never noticed any outage. I didn't even know about a second outage until last night when I heard about it on the radio. Just because you're with an ISP doesn't mean that you're restricted to using that ISP's services.

John - good comment

But remember - alot of the dolts on here (see the replies to my first comment) don't know ANYTHING about how the internet really works and your solution is above their level of comprehension.

If they did, they wouldn't be screaming on here.

[shoffmueller]

Like a charm

I did what you describe to one of my computers last night before the outage. Glad I did - worked like a charm.

[Christopher Hall]

I got over it

I was mad initially, but in the broad scope of things, it really doesn't matter. Heck, I don't even need compensation. I just hope everything sorts out for them.

John - good comment

But remember - alot of the dolts on here (see the replies to my first comment) don't know ANYTHING about how the internet really works and your solution is above their level of comprehension.

If they did, they wouldn't be screaming on here.

[shoffmueller]

Like a charm

I did what you describe to one of my computers last night before the outage. Glad I did - worked like a charm.

[Christopher Hall]

I got over it

I was mad initially, but in the broad scope of things, it really doesn't matter. Heck, I don't even need compensation. I just hope everything sorts out for them.

I find it really amazing

When you have grown ups whos lives revolved around the internet.. PEOPLE GROW UP!!!!

You bristle at the comcast reps as if its their fault they dont run the servers or build them.

Half of the average ISP subscribers dont even read their "Use of Service Agreements".

They just get giddy like schoolkids.

Comcast worked to resolve the issues we are back online so shut it up!!!!!!

[shoffmueller]

I'm not mad at comcast, just chris

Chris Mc laid out an unsulting comment to start this thread - I could care less about comcast. Just sort of fun watching this guy melt down. I'll be done now. Got to get back to my un-inportant, non-critical work.

I find it really amazing

When you have grown ups whos lives revolved around the internet.. PEOPLE GROW UP!!!!

You bristle at the comcast reps as if its their fault they dont run the servers or build them.

Half of the average ISP subscribers dont even read their "Use of Service Agreements".

They just get giddy like schoolkids.

Comcast worked to resolve the issues we are back online so shut it up!!!!!!

[shoffmueller]

I'm not mad at comcast, just chris

Chris Mc laid out an unsulting comment to start this thread - I could care less about comcast. Just sort of fun watching this guy melt down. I'll be done now. Got to get back to my un-inportant, non-critical work.

[jv]

Outage actually over week long

The outage began late Sunday afternoon on 4/3 and continued intermittently through one and one half weeks.

I called Comast on Monday evening 4/4 and was told they knew about the outage and were looking into the routers in the NYC/NJ area. I had already done some testing and knew that the problem was with the DNS resolvers. I told the tech this and asked that they pass it up.

By Thursday the problem appeared to be nationwide and I was told that they were working on it and it would be resolved shortly.

Over the following weekend the problem was less noticeable but got worse this week. I pointed my DNS to a public DNS server and had no problems with name resolution until Wednesday when I reset to Comcast. It worked for about two hours and then quit again.

Todaye, Thursday, I have not noticed any delays. Let's hope they have fixed this. I have repeatedly called Comcast over the last two years to tell them that their DNS servers were having problems and semed to have been compromised as I could detect an attack after most attempts to resolve a name. Of course no one at Comcast responded.

[jv]

Outage actually over week long

The outage began late Sunday afternoon on 4/3 and continued intermittently through one and one half weeks.

I called Comast on Monday evening 4/4 and was told they knew about the outage and were looking into the routers in the NYC/NJ area. I had already done some testing and knew that the problem was with the DNS resolvers. I told the tech this and asked that they pass it up.

By Thursday the problem appeared to be nationwide and I was told that they were working on it and it would be resolved shortly.

Over the following weekend the problem was less noticeable but got worse this week. I pointed my DNS to a public DNS server and had no problems with name resolution until Wednesday when I reset to Comcast. It worked for about two hours and then quit again.

Todaye, Thursday, I have not noticed any delays. Let's hope they have fixed this. I have repeatedly called Comcast over the last two years to tell them that their DNS servers were having problems and semed to have been compromised as I could detect an attack after most attempts to resolve a name. Of course no one at Comcast responded.

[Dachi]

Multiple failing DNS servers = hardware prob??

We use multiple clusters of redundant caching name servers. This means each customer has 4 DNS servers and if 1A goes down (eg hardware failure), 1B will take it's place.

You can run caching DNS on just about anything too. Even if they don't have a redundant setup and a server has a hardware failure, you could even sub in an off the shelf office PC for long enough to get replacement hardware if need be.

There is really nothing to blame but poor network design for this failure.

[Dachi]

Multiple failing DNS servers = hardware prob??

We use multiple clusters of redundant caching name servers. This means each customer has 4 DNS servers and if 1A goes down (eg hardware failure), 1B will take it's place.

You can run caching DNS on just about anything too. Even if they don't have a redundant setup and a server has a hardware failure, you could even sub in an off the shelf office PC for long enough to get replacement hardware if need be.

There is really nothing to blame but poor network design for this failure.

In-excusable Customer Support

To those out there who did not notice the recent Comcast downtimes ... good for you. But you are obviously not a major user of Internet services, and are therefore you are not qualified to opine on the outages and their importance.

To those out there who do not care about the recent outages ... fine. But do not denigrate those of us who have major dependencies on broadband access for professional reasons, and who cannot do without for long periods of time.

To Comcast .. shame on you. No excuses for your responses to these outages, and for your horrendous customer service. For the following reasons:

1. The outages have been multiple.
2. If it was hacker induced like DNS cache poisoning, well, these are facts of life these days and you are not to blame for the cause. But are definately to blame for the response.
3. You provided little to no information as to the root cause of the outages.
4. You turned off customer service lines.
5. You put in a stupid voice message on your service lines indicating that bouncing the modem and router would solve all the problems. How many people fell for that stupidity? Bogus.
6. There was no useful info on your tech support web site.
7. There was a real easy fix you could have disseminated, and saved many people a lot of grief ... just put in some different DNS IP addresses. Like Verizon's tertiary DNS servers at 4.2.2.1-5. Which for some reason never go down. Or the several Federal government open access DNS servers. But in your selfishness, you could not do that.

So shame on Comcast. And shame on those of you out there who belittle those of us who REALLY depend on robust and high-availability Internet access.

customer suckport

It is really smart for their phone support to instruct us to go to
www.comcast.com for assistance. Duh

In-excusable Customer Support

To those out there who did not notice the recent Comcast downtimes ... good for you. But you are obviously not a major user of Internet services, and are therefore you are not qualified to opine on the outages and their importance.

To those out there who do not care about the recent outages ... fine. But do not denigrate those of us who have major dependencies on broadband access for professional reasons, and who cannot do without for long periods of time.

To Comcast .. shame on you. No excuses for your responses to these outages, and for your horrendous customer service. For the following reasons:

1. The outages have been multiple.
2. If it was hacker induced like DNS cache poisoning, well, these are facts of life these days and you are not to blame for the cause. But are definately to blame for the response.
3. You provided little to no information as to the root cause of the outages.
4. You turned off customer service lines.
5. You put in a stupid voice message on your service lines indicating that bouncing the modem and router would solve all the problems. How many people fell for that stupidity? Bogus.
6. There was no useful info on your tech support web site.
7. There was a real easy fix you could have disseminated, and saved many people a lot of grief ... just put in some different DNS IP addresses. Like Verizon's tertiary DNS servers at 4.2.2.1-5. Which for some reason never go down. Or the several Federal government open access DNS servers. But in your selfishness, you could not do that.

So shame on Comcast. And shame on those of you out there who belittle those of us who REALLY depend on robust and high-availability Internet access.

customer suckport

It is really smart for their phone support to instruct us to go to
www.comcast.com for assistance. Duh

[curtiscarmack]

New, nationwide Comcast outage

I can't believe I came back to Comcast after 5 months off using Verizon DSL. If Verizon hadn't completely mucked up my account, I wouldn't have done it. Now Comcast is on their 5th major outage in 10 days. Apparently the latest one started at 8:22 pm EDT. The tech I spoke with didn't even know about it. I had to get to Comcast's website to find out. I guess it's not going to help to get a technician out here now, is it? I can't believe the lame excuse for technical support that Comcast has. I agree with the previous poster who pointed out that for those who truly rely on robust broadband access, Comcast doesn't cut it from a tech support or network design perspective. I wish Verizon could fix the problem they caused me and get me my fast DSL back!

[curtiscarmack]

New, nationwide Comcast outage

I can't believe I came back to Comcast after 5 months off using Verizon DSL. If Verizon hadn't completely mucked up my account, I wouldn't have done it. Now Comcast is on their 5th major outage in 10 days. Apparently the latest one started at 8:22 pm EDT. The tech I spoke with didn't even know about it. I had to get to Comcast's website to find out. I guess it's not going to help to get a technician out here now, is it? I can't believe the lame excuse for technical support that Comcast has. I agree with the previous poster who pointed out that for those who truly rely on robust broadband access, Comcast doesn't cut it from a tech support or network design perspective. I wish Verizon could fix the problem they caused me and get me my fast DSL back!

[rockerrb]

What's the Deal?

I called Comcast last night in an attempt to get futher info on what happened with the outage and they told me that "there was a problem with the DNS servers" and that there was no futher information available. I think this is the usual line of BS that they fill people with. Let me know if u read this and have any futher info:
[e-mail]

[rockerrb]

What's the Deal?

I called Comcast last night in an attempt to get futher info on what happened with the outage and they told me that "there was a problem with the DNS servers" and that there was no futher information available. I think this is the usual line of BS that they fill people with. Let me know if u read this and have any futher info:
[e-mail]

BLACKOUT(comcast.net)

so comcast blacked out for a while.stuff happens.dsl isn't perfect either.my point is that having high speed is good and i expect stuff to happen once in a while,even though i'm paying for the service. it ain't the end of the world.

BLACKOUT(comcast.net)

so comcast blacked out for a while.stuff happens.dsl isn't perfect either.my point is that having high speed is good and i expect stuff to happen once in a while,even though i'm paying for the service. it ain't the end of the world.