Comments on: Putting a lid on broadband use

Few surfers may ever reach the new limits, but Internet service providers are starting to crack down on heavy downloaders.

[C-LEVELTECH]

from a former Comcast Employee

Subject: comcast employee
Message:
hello,

I, according to comcast, am still an employee on administrative leave with pay, we with an IQ above 10 know this means till we can print your final check.

You have probably seen I have responded to some of the idiots that have attacked you. They really do brainwash the empployees but the most important thing, is they intimidate them. Those employees who are defending comcast to you in a public forum could get fired just for defending them if you can believe that LOL!

I was fired because i believe customers complaints to much. Comcast motto (this is an undeclared motto it is a motto only taught to employees) Customer is always lying and trying to get something for free. When in fact it is actually Comcast that is trying to get money for nothing. when a persons service has not been working properly, we don't offer a credit unless they ask! Comcast has no problem taking your money, if you are willing to pay it, even when service doesn't work.

Here is a story that will make you laugh your as off. Dec 14th we had one of the worst wind and rain storms ever in washington sate seattle area. over 1,000,000 people without power, cable, and phone. we were not allowed to go fix cable lines until power put theres up first. we sent out a press release saying all installs and disconnects were put on hold until every comcast customer was restored. So a lady calls in and says, my cable and power is down a tree fell on my roof and knockedthe cables down. we told her we could not come fix her cable line till her power lines were fixed. she understood. well she was unaware and the comcast employee did not tell her she was over due on her bill. well when an account hits 82 days past due you are interupted in service. if it goes 92 days you are diconnected from the pole. well on the 16th r 17th of dec she became 92 days. and all those techs that were supposed to be restoring services, one of them didn't get the memo the sent a tech out to disconnect her even though she had no service any way and still no electricity. alot of people were without both for 2 weeks. so he went out the lady saw him climbing the pole and said, you should stay away from there they haven't fixed my power yet. the guy told the lady to mind her business he is going to shut her cable off as he was ordered to. He hooked or bumped something caused a power surge to go into the ladys house it blew up her microwave, and caught her refridgerator on fire and he got zapped! All over comcast greed. If they had been doing what they told the press they were doing restoring outages with every available man this would not have happened.

so anyway, I am not sure what the band limit is but I also know that their "unlimited Long Distance" is not unlimited either. I work in collections and we were calling people all the time telling them to lower usage or we would have to charge them business rates? It just doesn't make sense. If they cal another country if they get say 150.00 in long distance say in a 2 week period they shut them off till they pay it b4 they turn long distance back on. no matter how long customer is with us.

[POTBELLY5]

comcast complaint line bandwidth

Comcast customer security assurance can be reached at 856-317-7272 for any abuse issues
such as excessive bandwidth or any complaints with the service! Its Comcastic!

[Technogoddess]

I jettisoned Time Warner a few years ago after constant billing errors, so I'm not surprised that the cable companies are pulling some underhanded tactics. Apparently, their efforts to charge customers for internet phone calls has taken a different direction. I'm using DSL and happy with it.

what happend to unlimited usage?

[007cecil]

I had a quick comcast related question to slide by you folks. I am recently moved to the ATL, GA area and We all use comcast for phone, tv, and highspeed internet. My uncle signed up for it cause gee for that money how could it NOT be a chance of a lifetime ??? rofl. Well they have been having connection issues that i beleive stem from their 2 year old POS Modem Comcast gave em.

Comcast has been here twice before for the same reason... of course for the time they stayed everything went ok with the net. ( Although this 6gig beastly speed was rather absent but my aunt and uncle just wanted their TV back at that point >.< )

So here is my question /' predicament. How should I go about getting the issue FIXED and like NOW lol. I took a couple networking classes in college so i am not *quite* naive enough to have them tell me to hold the reset button down and maybe if everything gets *really* bad... Reboot the system !!!

All I did was run several Microsoft Network Monitor Tests for each system and save the results. My last course of action is to just hand them the papers and let the bickering begin...

**However** if any of you folks have any input on how we might get the issue resolved with me winning and no fighting / phone calling / e-mailing / faxing / horseback riding involved, gimme a holler I would really appreciate it.

Thanks for your time guys and if you feel like shedding some tears read

http://www.buycomcast.com/details.asp#internet

That little piece of utter treachery...

Advice plz lol i don't wanna tackle em when they walk in the door >.<