Comments on: Indian call center under suspicion of ID breach

An Australian TV show claims that it was able to buy overseas customer data at an Indian call center.

[R. U. Sirius]

Where's the outrage?

Reform won't happen until some major breach happens.

Hasn't there been?

Wouldn't you be shocked if your personal/credit card details were available for sale on the streets, in the hotel rooms in India (which is what the Current Affairs program actually showed being done).

Any business (AmEx, VISA, CBA etc) which outsources its customer related services (such as bill payments, renewals, statements, etc) has put your and my private data at risk.

[heystoopid]

Risks, customer security is not a priority!

Like everything, the moment you outsource your in house data centres for cheaper independent 2nd or 3rd party access, you lose absolute control on data security. As for Visa International, those wimps, chose the cheapest option to cancel the contract, what they should have done is send in the legal cleaning team, to permanently terminate these idiots who chose to illegally accumulate customer credit card data!(after all on their contract no transaction processed= no transaction commission and each miss is a double the loss on any transaction in the form of time money processing costs et al) As for Indian Call Centres, you pays for what you get, and get what you pays for, and since they are contractors, loyalty is for the term of of the contract at best and you have no control on their standards or ethics! From what I have seen and heard the normal business ethics of Indian Corporations is that everything is for sale at the right price! Ah, cheap corporations don't you love them for following Gordon Gekko's motto "Greed is Good!" and the customer is required to pay double all the time! It does show the since corporations don't consider customer data security a priority at any point in time, legislation is now required to automatically notify customers of any data security breaches , with fines based on a percentage of corporate income(to make them more effective as no company with a multi billion dollar annual profit gives a fig for a fine of $50,000-00), and that the companies are fully liable for any personal damage costs through data insecurity!

[b2bhandshake]

Same thing....in the US

There was a news item on the sentencing of a 24 year-old ex-AOL employee who sold a database of millions of customer e-mails, in the US in return for a few thousand dollars. Now, could that happen elsewhere? You bet! This is where corporate governance, security and other checks-and-balances come to play?.not a fruitless debate over outsourcing or offshoring.
- Mohan, Author: http://www.offshoringmanagement.com