Get Smart about Business SpendingComments on: Security is a JiWire act
Wi-Fi software provider unveils its first premium service: a secure connection in porous public hot spots.
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Customer service appears to not exist. Email contact with Customer Service results in an automated response acknowledging receipt of the request for assistance and a promise to respond and then absolutely no response to the original request or to any follow up queries regarding the request.
Negative feedbacks throughout their Message Boards have been met with absolutely no response by JiWire. Nobody appears to be minding the store!
When the Spotlock security can connect, it's great but it is NOT reliable. I've been willing to invest in a month-to-month subscription but am glad to have not bought a year's subscription for service from a company that doesn?t seem well managed and which seems headed South.
As an aside, CNet has an equity position in JiWire. I am hoping that this message disappears because at least then I'll know somebody got the message. Is there anybody out there?? ;-)
- Huston, we have a problem...
- by hermana00 July 12, 2006 7:09 PM PDT
- JiWire appears to be experiencing growing pains. During peak hours, connectivity is unreliable. It feels as if JiWire is experiencing a bandwidth shortage: lack of response to their Message Board is definitely a sign of a staff shortage.
- Like this Reply to this comment
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- Still Waiting....
- by iswcky1234 December 13, 2006 3:20 PM PST
- Customer service still has not improved. No response from customer service in over a week by email or phone. eMails are given an automated response, but never any follow-up. Calls go to an answering machine. Too bad because it is a nice service when it works. I think I just wasted the $25 yearly fee. Anyone know of a better alternative?
- Like this
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(4 Comments)Customer service appears to not exist. Email contact with Customer Service results in an automated response acknowledging receipt of the request for assistance and a promise to respond and then absolutely no response to the original request or to any follow up queries regarding the request.
Negative feedbacks throughout their Message Boards have been met with absolutely no response by JiWire. Nobody appears to be minding the store!
When the Spotlock security can connect, it's great but it is NOT reliable. I've been willing to invest in a month-to-month subscription but am glad to have not bought a year's subscription for service from a company that doesn?t seem well managed and which seems headed South.
As an aside, CNet has an equity position in JiWire. I am hoping that this message disappears because at least then I'll know somebody got the message. Is there anybody out there?? ;-)