Comments on: Google reverses itself on video refunds

Angry customers prompt company to offer refunds instead of just credits for movies they paid for but couldn't access after video store shutdown.

[Bevo4138]

What's sad is...

I hear that the 20 people that actually bought from the site were all Google employees.

[skeptik]

lol

I'd never heard of the service myself.


This, my friends, is why you want to OWN, not rent, all your media in a format that does not require an internet connection, nor a contact with the mothership to use.
Businesses come and go faster than ever these days. Never buy anything assuming the company will be around long enough to support the product in the future. Not every company will be as accomodating as Google in refunding the money you gave them.

[inachu]

Shut down of electronic store? Umm this is itnernet!

Umm Sorry folks the internet shut down after 9:30pm please resume downloading after 8am tomorrow morning.

If a consumer paid for something then there should be a reciept with a password login that should be good for 2 days for only that 1 item.

If remote login detects that they never logged in then a reciept of no login should be processed to have a DVD delivered or something.

This is stupid!

[Russell McOrmond]

DRM

My understanding is that these were not "downloads", but DRM infected files which required a player which would "phone home" to verify the validity of a license. Since the license verification server was being shut down, the previously purchased/downloaded files would not be usable without (illegally in the USA) circumventing the DRM.

Giving refunds is the right idea. Then again, anyone who ever purchased any DRM infected content and is forced to only use the hardware/software "authorized" by the content distributor should be given refunds.