Comments on: Long waits for some Netflix Blu-ray customers

A combination of too few titles and Netflix's unwillingness to pay for more discs results in month-long shipping delays for some.

[Soupdish]

Luckily I don't have a long wait for Blu-ray discs in my area yet, but I do have a huge issue of getting Blu-ray discs from Netflix that have a small crack at the edge, making the disc either unplayable or lock up in the middle of the movie. 16 out of the 25 Blu-ray discs that I received so far had this problem. And I have had replacements discs that were also cracked multiple times on several movies. The only responses from Netflix so far is that my new Panasonic player is too sensitive to play through the cracks or that it's the post office's fault. One customer service rep even suggested that I rent my Blu-ray discs at a local store instead. Maybe I should.

[lapreal27]

I noticed this bugaboo as well, with Blue-Rays clogging up the top of my Netflix queue. I canceled the extra dollar or two just so that I could see the movies I wanted without further delay; just to watch them on regular DVD and just be satisfied with them being upscale via my 360. But, I added the Blue-Ray option back given all of the awesome DVD movies released around the holidays. I'm considering doing a dual subscription of the streaming+regular Netflix and a Blockbuster subscription to get my wanted access to Blue-Rays.

[winejab]

I don't have this problem either. I'm new to Netflix and just added 20 blu-ray selections to my queue. Only one is listed as a Short Wait, the rest are available now.

[Tinman52]

When I really want something in HD, I generally rent it from Comcast On-Demand. Otherwise, I just get the normal DVDs from Netflix.

In the end, disc media's slowly going out of style as Cable operators and videogame systems like 360 and PS3 continue adding streaming options.

[alves8444]

We upgraded to Blu-ray and also purchased the LG blu-ray player that streams Netflix movies and we are very disapointed. We have had to wait weeks to get our movie choices due to "long waits" and have actually changed our choices to "dvd" just so we could see the movies we wanted. They should either "stream" more movies to their clients or actually purchase more blu ray movies. I feel like we made a bad decision purchasing this blu-ray player not realizing that Netflix did not have their act together and would be able to give us the same level of service we have paid for since 2002.

[Tarheel72]

Well, I read the postings with interest. It is great that some of you get every movie you want the day it releases. When I joined about two years ago, my first two week trial was unbelievable. I actually returned a movie one day, it was received that evening, a new one shipped out and the next day I received the new movie. I don't know how they did that.

And then the trial ended and I was a dues paying member.

I watch nothing but Blu Ray. I have about 20 in my que. All were released within the last year. none are available. They include Hulk, Hancock, Leatherheads, and even one my wife wanted called The Women. Each day they change the shipping info to read "we expect to ship your next movie ******", insert the day. And each day I wait. I am on the two at a time plan.

I use the instant view feature on my xBox and sometimes on my Acer Aspire One Netbook, but that is for independent flics mostly. For the home theater I want Blu Ray for the picture quality and the lossless 7.1 sound (those that say upconverted DVD is just as good are either blind/deaf or have never done a comparison on a true HT system).

Needless to say it is very frustrating. There is a distribution center about 30 miles outside of town. Sometimes I want to drive over there and try to pick up a movie. I think I would have a better chance of getting one. So far I have not a movie shipped in over two weeks, except for a screw up where they shipped me a standard DVD indie flic from my instant que by mistake, which I reported as a mistake and returned the movie upopened. So for those of you that get your movies promptly and always get somethign you want, I am happy for you. But I think there are a lot of people like me who are none too happy about paying a higher fee and getting nothing for it. What are they doing with the extra money? I will be so glad when the combo disc becomes the industry standard, where the DVD and Blu Ray movie are on the same disc. Then Netflix will have no more excuses, but of course then they will charge everyone more money.

[drborchers]

I have been a long time Netflix subscriber, getting 15-20 discs a month, and have never had a problem. It is simple to get a new release. If Netflix receives your discs the day they ship out new releases, this greatly increases the chance of getting what is in stock that day.
For me, if I mail out today, Netflix gets it tomorrow, ships it out, and I get it the 2nd day. Almost all new releases are out on Tuesday, so I mail on Friday or Saturday, Netflix receives on Monday, and sends out the new release for its "Tuesday release". I am sure this will work for the BluRay discs as well. Admittedly, I don't get many new releases because I don't care if I am first in line for them, but that is my choice.

Also have never had a problem with billing, shipping, receiving, or had a problem with the wording of their "movie the next day" people were suing about (get a life, nothing is in an instant). Any broken discs have alway been taken care of, whether I wanted a replacement or not. I have even reveived damaged envelopes in USPS damaged mail envelopes, not a problem.

Netflix had provided my family of 5 with thousands of hours of entertainment for only ~$20 a month, which is much better than $50-60+ to go to a movie.

No, I am not a Netflix employee, we just love their service.