Comments on: EFF applauds Yahoo Music for reimbursing customers

Yahoo Music's decision to offer refunds to customers who bought DRM-wrapped music is an important precedent for anyone dealing in copy-protected media.

[Lerianis]

The real thing that Yahoo needs to do is send out a tool that strips the DRM from the files bought off their service. Credits are fine, but for someone who has HUNDREDS of songs they have downloaded, re-downloading all those songs will be a pain.

[Dalkorian]

Sorry, but you walked into this with your eyes open (or if they were closed - well, that's your fault too). I can't pity anyone in this position. Take your lumps and learn the lesson - DRM is NOT your friend and it never was.

[yudansha]

Hopefully you have better luck getting a refund from Yahoo than I. Yahoo's billing department basically told me to take a hike.

[tekwiz4u]

This PROVES that DRM IS A FAILURE!!!!!. I buy the music, but you hold the password in letting me HEAR IT. Doesn't make any sense at all. So just go ahead and keep your customer service fully staffed. Going to call every year when my music key expires.

Morons.

[yudansha]

Apparently, when Yahoo suggested it would offer refunds to customers who purchased music from Yahoo Music Unlimited, it was lying.

I have been trying for two weeks to get that refund, and Yahoo simply is not offering it. Or if they are, nobody told their billing and customer support people.