Comments on: Five outsourcing trends to watch

Experts are tracking consolidation, globalization, and emergence of small-scale services, virtual worlds and even "green sourcing."

[morningowl]

Outsourcing offshore bad idea!

When I call my satellite company, car loan company, etc. I now get someone who I cannot understand nor can they understand me and it is more frustrating than ever! Someone from overseas who #1-doesn't care, #2-cannot understand me when I ask a question or doesn't listen....guess what, I stop doing business with that company! I am an American, I speak English, I don't want to talk to a foreigner about my local AMERICAN service! Bring it back to America where the service might be a tad better!

[Ann Khan Gupta]

OUtsourcing bad idea?

I worked in the US at a call center in one of the country's largest banks and believe me the best people there were all people with accents that 'morningowl' doesn't get.

But then, one can't expect much from someone who hides under a pseudonym and then can't even spell it correctly.

If you really want to do something about bringing jobs back to this country, stop buying those low-cost Chinese goods you love at Wal-Mart, stop driving that Japanese car and pay your neighbor's kid enough to mow your lawn.

If you don't want to pay up, please do shut up. Thank you very much.

[t_n_bhoovarahan]

Specialization!

Any mature industry - gets commoditized, and hence consolidation is inevitable.

There is also a parallel trend to watch out for - Specialization - some special niche segments will become so special - that specialists will emerge just to service the niche segment.

No consolidation can even happen without this emergence of "specialists" who question the mammoth "consolidated" companies.

As an example, we at Aspire Systems feel "Outsourced Product Development" to be such a "specialization" niche. We feel that no amount of consolidation can stop from a few OPD firms emerging to become large IT outsourcing players in the next few years!

[play7]

Save it LL!

"Virtual worlds
The rise of virtual worlds such as Second Life is making it easier for companies to justify hiring offshore workers for tasks that may include building virtual offices or even working as virtual-world "meeters and greeters."


Is it bad enought Jeska Linden, Torley( a guy a playing a woman ), Amber Linden, Etc..... Have no idea what they are doing in the social community aspect of the game? Now you are starting to harp on how great it is to hire outside people to do the jobs of your own staff that can`t figure out how to send reminder pop message with (LOL in it ( oh how professional the linden staff is these day )spam though out the game time, posting the late meeting times and or incorrect meeeting times. Then turning around and blaming the 1000`s of mentors, and greeter for the community Linden mistakes? Please say it for the toliet!