Comments on: Rollins to be next Dell CEO

Michael Dell plans this summer to turn over the job of chief executive at his namesake company to President Kevin Rollins.

[Philip Vaughn]

Kevin Rollins, CEO, dell

Mr. Kevin Rollins:

I am pursuing you through this channel because it is impossible to contact you directly.

One more time.

I will buy nothing further from Dell until Surinder Singh, a customer rep, lives up to his promise to redeem my American Express Rewards Program Dell Coupon, worth $50.
The number is 016036802. The expiration date is 2-17-07.

And here is what I want after all the delay, trouble and bad customer service you have given me.

I want a Microsoft Office Suite (Word-Excel-PowerPoint-Outlook) program sent to me gratis as a show of good faith. This is the industry standard, not the Corel WordPerfect which at this point is unusable. Significant because I am a writer and can save nothing with the Corel.

You can use my coupon for miscellaneous costs. I will pay to have the Microsoft Office Suite installed here in Lexington.

All I want is what I deserve and paid for.

And for God's sake, do something about your horrendous customer service. It is wrecking your company and a good product.

VTY,
Philip Von Borries
P.O. Box 25022
Lexington, KY. 40524-5022
[e-mail]
859.533.3348

[Jmocha1]

Dell Service

I completely understand the writer's frustration. I am currently expericing the same. Except mine is reagarding a 'received' return for $300 that can't be credited. But they'll credit me $100. Mr. Rollins you needto do something quick. I have requested to close my account with Dell.

-Frenita Oliver

[Sly Sid]

KEVIN ROLLINS CEO

Yep, You have it right Philip Vaughn. I have copied the body of
text from e-mails sent to me by this quite incredible
organisation. Who are they hiring, 8 year olds? This first e-mail
is in response to their their 3rd reply! Yep same useless info.
Read on for their reply.

Guys, guys!
First you have me in the wrong country then you give
me an number that is only active in the US or Canada.
Please get your act together. The internet gives us
choice but only if the retailer knows what they are
doing. You are DELL for heaven's sake not hokey cockey
sleazy electronics. Don't you know that the E.E.C
represents approx 1000 million people! Four times the
size of the US market.
Try again!
John

Dear john gardner:

Thank you for choosing Dell. You have reached the Small to
Medium
Business Online Order Resolution team.

Please contact our representatives at 1-800-456-3355 for
further
assistance in this regard. Our representatives will be glad to
assist you.

Thank you for choosing Dell.

Respectfully,

SMB Online Sales
Dell, Inc.

Online Orders can be placed at:

http://www1.us.dell.com/content/default.aspx?
c=us&cs=04&l=en&s=bsd

We Care for Customers: http://www.Dellcustomercare.com


Incredible or what?

John Gardner

[baltotoo]

customer service

Customer service stinks.I have been trying to get a laptop returned to me since Oct 27. I can't get any further than the technicians who answer the phones, transfer my call making me repeat everything I just told the last one and then promising to find out where my computer is and call me. It is now Nov 14 and still no computer and no one knows where it is. The last one promised to call back within 2 business days. Why does it take that long to find my computer!!!

[Jmocha1]

Dell Service

I placed an order. Never received it. It turns out it was delivered to the wrong address. They sent me a re-order. It was AFTER Christmas. I called to return it because it was too late at this point. I followed the return instructions. After receiving my statement with the balance for the items, I checked my USPS Delivery Confirmation and called Dell. They said they received the package (I've been told this more than once) and I'd see the credit on my next statement, which I was just told again on 3/16/07 case#159416655. As it turns out, statements later, I have a PAST DUE balance and they still haven't processed the return. Now they need a tracking number, which I don't have after being told it was received. Needless to say there's nothing they can do or "nobody else that you can talk to". At one point they offered me a $100 credit. That doesn't solve the problem. As the balance is $300! They expect me to pay for something that I don't have. They've already told me they received it.I no longer want my Dell Financial Account. If this matter isn't solved SOON, I will not spend money here, call an attorney, the Attorney General, and the Better Business Bureau. I can't believe a Company with reputable products as Dell would be willing to let a poor Customer Care team ruin their reputation and lose customers who spend hundreds and thousands of dollars with them. There are so many discrepancies at Dell. Mr. Rollins, I hope you have a plan and can assist me with this matter. It is of most importance to me. As this balance has not only made me angry from all of the calls and being on hold, but also because you are affecting my credit report with the slow pay.

Disgruntled Customer,
Frenita Oliver