Comments on: BT deal hits billion-dollar outsourcing mark

The telecommunications and services giant contracts with India's Tech Mahindra to support global customers and its internal systems.

[60AmpRelay]

Great

Well, I'm sure BT is saving lots of money and passing those saving on to the customer. But seriously: There's few things more frustrating than dealing with a poorly-trained customer support person who doesn't speak English.

[dondarko]

you can expect...

someone you can't understand, poor quality of work and service. Bravo. All in the name of saving a buck. So much for quality.

[pokiri]

What jobs will remain in US/UK etc ?

Inspite of the 'quality' problems ( like lack of
American accent with Indian english speakers ),
the outsourcing to India is booming.

[sfrank212]

Right it's Amazing the West is Lazy

They may have communication problems, but they will at least treat customers with respect and try and help unlike most customer service people in the US & UK.