Comments on: Dell: Exploding batteries are Sony's fault

Company chairman lays blame for the Dell's recent battery crisis firmly at the feet of Sony.

[thedreaming]

This article, the short version

"It's your fault!" said Dell
"Nahah, It's your fault!" said Sony
"Well, your mom dresses you funny! said Dell
"I'm telling mom! Mom!" said Sony

Can't we just get along? Aparrently not..

[JerzeyRich]

Can you say FORD/FIRESTONE??

Another lucrative business relationship beaten to death.

As with Ford & Firestone, Dell and Sony are beginning the blame game. They should just agree to refrain from blaming each other and just support the recall.

As an owner of an affected battery, I don't care whose fault it is, I just want a new battery. If they would just realize that, and make that happen quickly, everything would be fine.

[SonicV4]

If a piece of electronics explodes...

It's more than likely Sony's fault.

[Mr. Network]

No surprise as to Sony's response

I figured they'd publicly deny responsibility while at the same time publicly announcing the defect in the batteries. From what I see, they are picking up the tab for all costs incurred by both Dell and Apple, this should send shares down a bit for Sony, however $250M is only a drop in the bucket compared to thier yearly revenues.

Large impact for the media, but rather small impact for the rest of the parties involved including consumers.

It would seem the media makes a big deal out of everything, including a turtle getting stuck by a stingray's barb. Nothing to see here folks, move along.

[heystoopid]

Oh well

Oh well, there goes a least one third of the money they earned from the sale of BMG music group to Vivendi's in Europe, to cover the cost of the cheap rubbish built Lithium Ion batteries, with the remaining profits fully committed in other projects, I guesstimate no profits for SONY Corp this year either!

Still, is does show that the company's mission statement is a about as good as the products it sells on the world market, and is somewhere down the sewer pipe of shonk!

Oh well, what's next, will the new PS3 remain glued to store shelves during the christmas sales period, or have a higher reject rate than the even dodgier PSP display screen?

[jjshur93]

PFFT DELL SUCKS

If anything dell sucks and im not suprised they wanna be a baby about this and blame it on sony

for 1

sony= good harddworking company and is succeeding

dell= crap not realy hardworking and is not suceeding and going lower because of the fires

[groink_hi]

Three against one?

C'mon! If only one company was affected by the SONY batteries, then the blame could lean either way.

But seriously! Three companies... Count them: Dell, Apple Computer and Panasonic. Three companies - all of which use SONY batteries, are facing battery issues. I cannot for the life of me see three competitors create battery problems on their own.

It just seems logically impossible for three companies to mess up on batteries at basically the same time. It is SONY's problem in one of two possible ways: 1) The batteries are faulty. End of story.

Or 2) If the batteries are indeed good, then SONY must not be writing proper and accurate specifications on how to implement these batteries. I mean, if you write in the recipe to put the cake in the oven, set it to 70 degrees and leave it there for five days, you're just not going to get cake. Same thing with electronics: if you write bad specifications, you're going to get faulty equipment. The circuitry surrounding the battery is designed by the computer company, with its design based on the specifications provided by the battery manufacturer. If at any time the battery changes and not the specifications, that's grounds for a bonfire in the middle of your desk.

[acousticb1]

Agreed

I once owned a Dell inspirion 5100 had a regular battery. Made a smell before it got hot. How do we know if those that did catch fire didnt start smelling before hand. Also your right it is too coincidental. I dont blame dell but sony. How do we know their other battries will not do the same.

[acousticb1]

agreed part two

Dell replaced the old 5100 with another one that has not given me the same problem. I wonder if the other pc would have been under the recall. This is how things are.

[HecticDialectics]

Variety of Factors = Blame Both

If you read the linked articles in the story, it makes it very clear that only a special combination of factors that Dell and Apple use to package and charge the cells has created the (VERY small) problem. I think it's funny that they are having to recall 5 or 6 million batteries because 20 or 30 of them have exploded. The most likely cause is not bad specs, but an unforeseeable problem arising out of a combination of untested packaging and charging techniques that Dell and Apple use.

So I guess that really means they are both at fault. Sony should have designed the battery better to safegaurd against all short circuits, and Dell and Apple should be using packaging and charging technology that the other group of major laptop manufacturers who are unaffected use.

[Hardrada]

safety net

sony's batteries are faulty

Dell failed to include any thermal triggers that might safeguard against battery overheating. Dell's model requires they build machines as cheaply as possible - they didn't leave themselves a safety net.

The real surprise here is Apple. It appears they're bolting some industrial design to a low-cost pimp rig. Good work Apple - you had us all fooled.

[aritai]

Thinkpad too

Gizmodo reports thinkpad self-destructing at LAX.

http://www.gizmodo.com/gadgets/laptops/gizmodo-reader-witnesses-ibm-laptop-catch-fire-at-lax-201115.php

Looks like Sony's bad year is going to get worse.

It is curious that DELL has to ask users to verify batteries. I thougth they knew exactly who had what, given their manufacture-to-order model (at least to the "first sale" level).

Also, I know there are counterfeit batteries in the market (chinese origin, I believe). Any sign of these being a problem too?

[lucifinil]

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[Parkmount]

Is Dell a fly by night company after all?

How many companies make everything from scratch on their
own when we look around today? Especially, the business that
Dell got in and made itself so successful is assembling PC's
using parts made by various other businesses. So is every other
business including auto makers.

Bottom line is that it's Dell who is assembling them together and
is marketing with their big company logo on them. People were
buying the Dell PC's with confidence of the company's final
product quality.

Those big executives in the business today have no calibres or
postures. Is Mr Dell another big shot whose name became an
icon of American business by chance?