Comments on: HP widens lead over Dell in healthy PC market

Hewlett-Packard is up and Dell is way down. And the growth in the market is all in the Eastern Hemisphere, analysts say.
Blog: Who's the biggest PC maker ever?

[AXG]

HP is surely better

After seeing the price/feature/visual appeal/construction of Dell and HP laptops and PCs, I have decided to buy HP in future. Support is not stellar for either of these brands. Both of them outsource. All things being equal, I personally found that HP is more pleasing to the eye and had same or more features than Dell. My next desktop is going to be HP.

[Absolut187]

Dell's Horrible Customer Service

No surprise here. Everyone who has bought anything from Dell has a horror story about their Indian customer service. Worst idea ever.
Some idiot thought he could save the company money.

[georgiarat]

Ditto

This is what happens when Mangers are replaced by MBA's. The
forget about service and only the squeezed dollar matters. Dell
was warned by some of its most important customers when they
were briefed about the change but it went on deaf "Rollins" ears.
The stockholders and employees deserved better than what they
were given.

[rpgile4]

Dell CS is bad and I get a free PC

The last 3 Dell's I have bought My last Dell, the service was so bad and when I complained, then gave me a bigger hard drive and upgrade video card just to make me keep the computer. Then when I went to reload the OS on the new hard drive, I found the CD did not have the correct driver for the modem. (I needed the modem to get to works network). After a week of sending me the incorrect CD?s found out the modem I had should not have been installed in my PC, and there was no way for them to ship the correct CD or let me download the drivers. I would need to return the system. So I return the system and got double the ram and a 17? LCD. Then the best part, I got a credit on my visa for the return, never was rebilled. When I tried to correct the situation, then CSR stated there was nothing he could do, told me to just keep the computer.

[nelsenca]

Dell does not listen

I work for one of the largest software companies in the world, and probably one of Dell's largest corporate customers.

Two years ago we started seeing a major issue with Dell hardware reliability and customer service. 30% of a shipment of servers failed to boot. There were 2 models of desktops that we took off our standards list and shipped back to Dell because of numerous support issues. The product quality just isn't there any more.

As for customer service, they out-sourced it to India. When you do get a service rep you can half way understand, they don't know enough to fix the issue in just one call.

We have complained about this for years, but the words have fallen on deaf Dell ears. They are reaping what they sow.