Comments on: Dell to slash rebates and promotions

Gimmicks such as mail-in rebates, free upgrades are on the outs as company looks at simpler pricing.

[jachamp]

How about just accurate pricing?

Have you ever tried to get one of their products at the advertised price?

I have never been able to do it. I finally gave up.

This hocus pocus game that they play with pricing is whacko.

They advertise a desktop pc for $459 but when you select it, the price jumps up on the next screen to $659 and you cannot get it to go back down.

So you leave the site and come back in using another browser...same thing happens.

And if you are supposed to get a corporate or educational price reduction, shop carefully because you may find that you have to spend a ton of money in support packages to get any kind of discount at all.

And speaking of which, I've never had the honor but is there a lot of truth to the whole "call Dell tech support and wind up with an Indian call center that cannot help you" scenario that I've heard a lot about?

[chuck_whealton]

Re: How about just accurate pricing

I've gone to another "direct to consumer" PC company and seen the same thing.

You select the desktop and go to customize it and they automatically fill you in with higher priced components that "they recommend" you buy.

Of course they recommend you buy the more expensive components. It's crummy...

I can't speak for their overseas technical support, but I've read similar stories about it.

Charles R. Whealton
Charles Whealton @ pleasedontspam.com

[Tanjore]

Always had good experience with call center customer service

I always had good dell customer service. I am computer savvy and so I would understand easily what the customer service technician is trying to do.

I am sure lot of the problems in dell customer service is because of
1) waiting to get hold of customer service rep.

2) Time taken by customer service rep to escalate it to next level of tech support and time taken to explain again to the tech support person.

One time I had an issue and it took me

1) 30 minutes to get the first customer service rep

2) Took 15 min to explain the problem and the issue was escalated to higher level of tech support.

3) Took 15 more min to explain the problem to the tech support engineer.

4) The new tech support engineer took 10 secs to figure out the problem and resolve the issue, by ordering a replacement component.

So for a 10 sec solution it took me almost an hr and this is what is bothering most people. It has nothing to do with call center being in India.

[bkornicke]

Tech support

The tech support is horrible. They really don't try and fix your problem, they want to sell you the on call service. I love the Indian folks who go by fake American names to try and fool people. Dell should bring these jobs back here and fill them with competent people.

[jachamp]

How about just accurate pricing?

Have you ever tried to get one of their products at the advertised price?

I have never been able to do it. I finally gave up.

This hocus pocus game that they play with pricing is whacko.

They advertise a desktop pc for $459 but when you select it, the price jumps up on the next screen to $659 and you cannot get it to go back down.

So you leave the site and come back in using another browser...same thing happens.

And if you are supposed to get a corporate or educational price reduction, shop carefully because you may find that you have to spend a ton of money in support packages to get any kind of discount at all.

And speaking of which, I've never had the honor but is there a lot of truth to the whole "call Dell tech support and wind up with an Indian call center that cannot help you" scenario that I've heard a lot about?

[chuck_whealton]

Re: How about just accurate pricing

I've gone to another "direct to consumer" PC company and seen the same thing.

You select the desktop and go to customize it and they automatically fill you in with higher priced components that "they recommend" you buy.

Of course they recommend you buy the more expensive components. It's crummy...

I can't speak for their overseas technical support, but I've read similar stories about it.

Charles R. Whealton
Charles Whealton @ pleasedontspam.com

[Tanjore]

Always had good experience with call center customer service

I always had good dell customer service. I am computer savvy and so I would understand easily what the customer service technician is trying to do.

I am sure lot of the problems in dell customer service is because of
1) waiting to get hold of customer service rep.

2) Time taken by customer service rep to escalate it to next level of tech support and time taken to explain again to the tech support person.

One time I had an issue and it took me

1) 30 minutes to get the first customer service rep

2) Took 15 min to explain the problem and the issue was escalated to higher level of tech support.

3) Took 15 more min to explain the problem to the tech support engineer.

4) The new tech support engineer took 10 secs to figure out the problem and resolve the issue, by ordering a replacement component.

So for a 10 sec solution it took me almost an hr and this is what is bothering most people. It has nothing to do with call center being in India.

[bkornicke]

Tech support

The tech support is horrible. They really don't try and fix your problem, they want to sell you the on call service. I love the Indian folks who go by fake American names to try and fool people. Dell should bring these jobs back here and fill them with competent people.

[sanenazok]

Finally

Ordering from Dell has always been such a hassle. First you get the price on the website. But then the hunt really begins. Rather than using their advertised price, start looking over all the coupon sites to see if you can find a better coupon that will drive the price down. I usually end up either saving $100-$200 using a coupon or getting $200 worth of upgrades because of one. Now, what's wrong with this? In some respects nothing really, except buying anything from them becomes a hassle as the coupons expire daily. Also, this scheme makes it seem like I'm buying something from a used car lot as everyone gets a different price depending on how well you're "in" with the bargaining secrets. In Dell's case, rather than using negotiating tactics to get the price down, you have to use their endless secret coupons.

I look forward to the day when a price quote from Dell will be good for more than one day or in some cases one hour.

[sanenazok]

Finally

Ordering from Dell has always been such a hassle. First you get the price on the website. But then the hunt really begins. Rather than using their advertised price, start looking over all the coupon sites to see if you can find a better coupon that will drive the price down. I usually end up either saving $100-$200 using a coupon or getting $200 worth of upgrades because of one. Now, what's wrong with this? In some respects nothing really, except buying anything from them becomes a hassle as the coupons expire daily. Also, this scheme makes it seem like I'm buying something from a used car lot as everyone gets a different price depending on how well you're "in" with the bargaining secrets. In Dell's case, rather than using negotiating tactics to get the price down, you have to use their endless secret coupons.

I look forward to the day when a price quote from Dell will be good for more than one day or in some cases one hour.

[~Canuck~]

Smart Move

If they "cut" their prices, more consumers will be enticed to buy them; its like 99.99 compared to 1.00; it looks better.

[~Canuck~]

Smart Move

If they "cut" their prices, more consumers will be enticed to buy them; its like 99.99 compared to 1.00; it looks better.

[john55440]

12 to 18 Months?

>The changes will be implemented over the next 12 to 18 months,...<

Talk about a lightning fast response to market conditions. -lol

Price changes aren't going to fix Dell's multiple service problems, etc.

[john55440]

12 to 18 Months?

>The changes will be implemented over the next 12 to 18 months,...<

Talk about a lightning fast response to market conditions. -lol

Price changes aren't going to fix Dell's multiple service problems, etc.

[JerzeyRich]

I have ALL Dell machines

I have three computers (desktop, laptop, wife's desktop) plus one that I bought for my Mom that are all Dell machines.

Contrary to what most people say about Dell, my experiences have always been good. I've only ever had one problem: the HD on my wife's low-end machine died (it was a refurb model I got cheap). I called Dell and they sent out a tech in a day or two and replaced it under warranty,

I like their website for ordering. At least I can see what some of my options are. Sure their prices change frequently, but I'm not concerned over $50-100 here or there. Dell, after all, sells computers cheap.

I know everyone's experience is different, but so far I am very satisfied with Dell in every way.

[lingsun]

Dell isn't cheap & their shipping is expensive

Dell isn't cheap and their shipping is expensive. Dell uses more expensive Intel chips and a Dell budget computer is an oxymoron. I buy HP computers with AMD Athlon processors. I don't have to pay $75 in shipping for it from Best Buy either.

[JerzeyRich]

I have ALL Dell machines

I have three computers (desktop, laptop, wife's desktop) plus one that I bought for my Mom that are all Dell machines.

Contrary to what most people say about Dell, my experiences have always been good. I've only ever had one problem: the HD on my wife's low-end machine died (it was a refurb model I got cheap). I called Dell and they sent out a tech in a day or two and replaced it under warranty,

I like their website for ordering. At least I can see what some of my options are. Sure their prices change frequently, but I'm not concerned over $50-100 here or there. Dell, after all, sells computers cheap.

I know everyone's experience is different, but so far I am very satisfied with Dell in every way.

[lingsun]

Dell isn't cheap & their shipping is expensive

Dell isn't cheap and their shipping is expensive. Dell uses more expensive Intel chips and a Dell budget computer is an oxymoron. I buy HP computers with AMD Athlon processors. I don't have to pay $75 in shipping for it from Best Buy either.

[agdude]

business stand point

I have worked in the industry for over ten years now and I see more Dells in for repair than any other model, yes I know they sell more, but that's not my point. I have people coming to me and paying me to due their warranty work because they can't get through to Dell Support or get the run around doing it. Personally I have one I bought off the internet, didn't pay much for it, and don't expect much out of it. If your going to buy a system maybe try and spend more than five or six hundred for one.

JMO

[agdude]

business stand point

I have worked in the industry for over ten years now and I see more Dells in for repair than any other model, yes I know they sell more, but that's not my point. I have people coming to me and paying me to due their warranty work because they can't get through to Dell Support or get the run around doing it. Personally I have one I bought off the internet, didn't pay much for it, and don't expect much out of it. If your going to buy a system maybe try and spend more than five or six hundred for one.

JMO

Guess they'll have to cut ad spending at CNET

The wasted ad money they spend at this "news" site will pay for the cutbacks. Better off since CNET is finished.

Guess they'll have to cut ad spending at CNET

The wasted ad money they spend at this "news" site will pay for the cutbacks. Better off since CNET is finished.

[lingsun]

Dell is going to lose market share until they use AMD processors

Dell is going to lose market share until they use AMD processors. HP uses AMD Athlon processors in some product lines and they have much more bang for the buck than Dell computers running Pentium 4s.

[Lindy01]

until TODAY

The conroe reviews are all over the internet today......no one will want an AMD CPU that cost more, runs slower and is hotter.

Offering AMD did nothing for Dell but make their manufacting line more complicated.

[Brandon Bartelds]

Only For Small Time Buyers Though

I can complain because I have dealt with Dell on a home PC level as well, but changing to AMD might not be a benefit for them, unless they offer both (which then they are reducing purchasing volume.

Some companies in manufacturing buy a tonne of Dells because they are cheap, and being a software engineer, there are processor differences when coding in Assembly, etc. Instruction sets can vary between processors, and Intel is fairly popular in industry for these sorts of things.

Intel will do them fine so long as they keep everyone ordering very similar systems so they can bang out system after system of the same build. You look at the price difference between an AMD or a Pentium at a retail store, and sure the price is different, however the price isn't so drastic when you purchase the quantities they are buying. It's not a matter of hardware so much as it's a matter of pleasing the customer. Computers are dirt cheap now, even if it's an expensive computer, it's still cheap for what you're getting. As many have already voiced on here, they need to keep people happy. Make getting the advertised price straight forward, and make getting support less frustrating.

[Jackson Cracker]

they also need to cut out the vaporware

The XPS 700 sounded so good that people decided to
start ordering them back at the end of May. Now it's
almost two months later and according to posters on
Dell's message boards they still aren't shipping and
Dell won't even say why.

[lingsun]

Dell is going to lose market share until they use AMD processors

Dell is going to lose market share until they use AMD processors. HP uses AMD Athlon processors in some product lines and they have much more bang for the buck than Dell computers running Pentium 4s.

[Lindy01]

until TODAY

The conroe reviews are all over the internet today......no one will want an AMD CPU that cost more, runs slower and is hotter.

Offering AMD did nothing for Dell but make their manufacting line more complicated.

[Brandon Bartelds]

Only For Small Time Buyers Though

I can complain because I have dealt with Dell on a home PC level as well, but changing to AMD might not be a benefit for them, unless they offer both (which then they are reducing purchasing volume.

Some companies in manufacturing buy a tonne of Dells because they are cheap, and being a software engineer, there are processor differences when coding in Assembly, etc. Instruction sets can vary between processors, and Intel is fairly popular in industry for these sorts of things.

Intel will do them fine so long as they keep everyone ordering very similar systems so they can bang out system after system of the same build. You look at the price difference between an AMD or a Pentium at a retail store, and sure the price is different, however the price isn't so drastic when you purchase the quantities they are buying. It's not a matter of hardware so much as it's a matter of pleasing the customer. Computers are dirt cheap now, even if it's an expensive computer, it's still cheap for what you're getting. As many have already voiced on here, they need to keep people happy. Make getting the advertised price straight forward, and make getting support less frustrating.

[Jackson Cracker]

they also need to cut out the vaporware

The XPS 700 sounded so good that people decided to
start ordering them back at the end of May. Now it's
almost two months later and according to posters on
Dell's message boards they still aren't shipping and
Dell won't even say why.

So how much did Dell pay for this article?

How much money did they pay for another fluff piece by these CNET "journalists?"

So how much did Dell pay for this article?

How much money did they pay for another fluff piece by these CNET "journalists?"

[ErvServer]

How about ENGLISH speaking support

Dell needs to move support BACK to USA

[ErvServer]

How about ENGLISH speaking support

Dell needs to move support BACK to USA