Comments on: One year later, Lenovo looks for second act

Having reorganized after buying IBM's PC business, Lenovo plots its next moves at home and abroad.

[rcrusoe]

customers . . . balk at dealing with a Chinese company?

Absolutely. There may be a lot of difference between buying
chinese laptops from IBM and buying direct from Lenovo, but it's
the final straw.

We've bought our last Thinkpad.

[pjianwei]

robinson crusoe, how apt

anyone outside of your society are savages, unworthy of you.

[ddesy]

Bigot!

n/t

[ZeroJCF]

Lenovo: Terrible Customer Service - Recent Experience

I had to wait almost 6 months for a laptop from these fools. I was trying to audit Thinkpads against our current Dell Latitudes to see if we wanted to switch. Bad idea. After 6 months of "delay" emails, and two voice mails of assuring me "it's on it's way" I decided just to quit on them. When I finally talked to a Manager, he laughed, then apologized because he said, "I have never seen this before". His argument was "We have better machines". I could not believe it and will never deal with this company again. If we do decide to switch from Dell, it will not be to Lenovo.

[jstaut]

"I have never seen this before" ... yeah right

Anytime an individual receives bad customer service companies always respond by saying that their experience was an isolated event. Companies know they can get away with such statements because consumers have no way to aggregate their poor experiences to prove that in fact their experiences are not isolated. However, I recently have come across a new and free service that allows consumers to create authenticated records of their interactions with CS centers and also generate statistics on the quality of service that companies provide consumers. The name of the service is 321-CALL-LOG and their website is www.321calllog.com.

-james

[regularwhiteguy]

Yeah typical from Lenovo

This is certainly a pattern with them.

[sghanna]

Error correction

Kudos for making an in-story error correction prominent in the story header. Shows the advantage that internet news has over print.

[jason12125]

bad experience with lenovo thinkpad

lenovo - bad purchase experience with unstable thinkpad x61s and bad customer service. i just brought this brand new X61s, and i was very disappointed. first i had to wait 5 weeks before lenovo can ship it since it was out of stock. once it arrived, it kept crashing on me, i literally had to reboot couple of times a day. i tried calling lenovo for support, it took forever to get thru to someone live, and they were not much help. this is very disappointing since i paid about USD1800 for it and it would even freeze on me every 2 minutes whenever i use msn messenger. they have also shorten the warrantee from 3 years to 1 year, so now i am stuck with it. i will never buy from lenovo/ibm ever again! you just lost a loyal customer !