Comments on: Survey: Dell customer satisfaction unsatisfactory

The PC maker relinquishes its first-place spot in services for business customers--a rare slip.

[scottsgw]

What a disappointing experience

In the past, Dells service was great. It was easy to get a hold of a sales rep, return a product that was incorrect or get a knowledgeable great person for tech support.

Now it just sucks to work with Dell in all aspects. They keep changing our sales guy (like every 2 months or less) Service has become so bad if it was not costing my company money it would be humorous. As an example, we had UPS TELL US that we had to use a DELL that simply ran their UPS software. Ok the thing failed. Dell wanted me to do diagnostics on it, so far OK. They then came out and replaces the mother board/Power supply however they were too busy to test the thing. Blue screened when first booted and now wanted me to do diagnostics on the memory. OK it was bad and they sent me replacement with instructions to return it in the box with the enclosed label. Naturally no label was enclosed and I attempted to return this thing for 2 weeks. Then the threatening emails started that If this was not returned promptly, I would be charged. No one would respond to any email. OK I got the thing returned and am going through the same exercise all over again. A question for Dell, WHY AM I WASTING MY TIME WITH YOU? There are other choices!

[scottsgw]

What a disappointing experience

In the past, Dells service was great. It was easy to get a hold of a sales rep, return a product that was incorrect or get a knowledgeable great person for tech support.

Now it just sucks to work with Dell in all aspects. They keep changing our sales guy (like every 2 months or less) Service has become so bad if it was not costing my company money it would be humorous. As an example, we had UPS TELL US that we had to use a DELL that simply ran their UPS software. Ok the thing failed. Dell wanted me to do diagnostics on it, so far OK. They then came out and replaces the mother board/Power supply however they were too busy to test the thing. Blue screened when first booted and now wanted me to do diagnostics on the memory. OK it was bad and they sent me replacement with instructions to return it in the box with the enclosed label. Naturally no label was enclosed and I attempted to return this thing for 2 weeks. Then the threatening emails started that If this was not returned promptly, I would be charged. No one would respond to any email. OK I got the thing returned and am going through the same exercise all over again. A question for Dell, WHY AM I WASTING MY TIME WITH YOU? There are other choices!

[Greg Noel]

Surreal, and liquid frustration

Dell Support recently recommended an upgrade to an E310, a replacement motherboard, to address unadvertised inadequacies of that particular discount machine. Compatibility was assured.

The upgrade required tin snips to fit the back port mask, and completely fubar'ed my IDE chain. Pursuing support ( at this point due for both the machine and the new mainboard ) was a total fiasco.

My Warranty has been invalidated, my IDE chain still refuses to work with their DVD drives. And of course their new spin on customer support surmounts to what can only be called an oxymoron.

It is astounding the travails I've gone through, with executive support, and their consumer advocacy group both calling to assure me, I am indeed screwed.

In my twenty five years in the computer industry I have never been so flummoxed by company in the consumer market.

It was also surreal, receiving advertisements and customer satisfaction survey requests associated with my ignored and refused pleas for a resolution to a problem they caused.

Please take my hard earned advice, look at either HP or Apple as a supplier of desktop hardware needs - I wish I had.

[Greg Noel]

Surreal, and liquid frustration

Dell Support recently recommended an upgrade to an E310, a replacement motherboard, to address unadvertised inadequacies of that particular discount machine. Compatibility was assured.

The upgrade required tin snips to fit the back port mask, and completely fubar'ed my IDE chain. Pursuing support ( at this point due for both the machine and the new mainboard ) was a total fiasco.

My Warranty has been invalidated, my IDE chain still refuses to work with their DVD drives. And of course their new spin on customer support surmounts to what can only be called an oxymoron.

It is astounding the travails I've gone through, with executive support, and their consumer advocacy group both calling to assure me, I am indeed screwed.

In my twenty five years in the computer industry I have never been so flummoxed by company in the consumer market.

It was also surreal, receiving advertisements and customer satisfaction survey requests associated with my ignored and refused pleas for a resolution to a problem they caused.

Please take my hard earned advice, look at either HP or Apple as a supplier of desktop hardware needs - I wish I had.

[vwmark46]

Dell Customer service is the worst

Dell Inc. customer service is the worst. Dell needs to stop outsourcing to India and the Philipeans, They don't understand and cannot speak english. This last Dell computer was my third since 1999 and my last.

[vwmark46]

Dell Customer service is the worst

Dell Inc. customer service is the worst. Dell needs to stop outsourcing to India and the Philipeans, They don't understand and cannot speak english. This last Dell computer was my third since 1999 and my last.

[AuntieSt]

I had a terrible experience with Dell. First of all the customer rep lied to me. They told me that I would get my monitor in two days if I did express shipping. So I did. I recieved my monitor ten days later. I was also told that my monotior would have a web cam well when i got it no web cam another lie when I emailed back they said I could buy one for $69.00 yeah right In the mean time I had to call like 100 times to solve the problem. After waitng over an hour on the phone. I finally talked to a person who in turn had me speak to another person after 10 people yes 10. I talked to someone who couldn't get my problem solved. I have alway enjoyed my dell products. But I will think twice about ordering from them again

[AuntieSt]

does anyone know if anyone from Dell has read these comments if not they should oh yeah they don't speak English.

[userbabyc]

I would never buy anything from Dell. They are the worst custormer services company I have ever deled with.Completely unsatisfactory in every department Rating Big Fat -0