Comments on: Symantec issues patch for flaw in backup software

Vulnerabilities could let attackers gain remote control of a system, security company warns.

[law_hog]

Not Symantec's only problem

As an IT professional, I'm tired of cleaning PC's that are "protected" by Norton branded products.

Viruses and serious spyware seem to operate with ostensible immunity under the nose of the products that users imagine is protecting them. I fouind one piece of spyware that was actually able to disable Norton completely.

Symantec has more than a backup flaw to deal with.

[Ryo Hazuki]

So-called "professional" IT's real problem

As an IT too, what I'm tired of is of listening to complaints of so-called professional IT's (ha, that makes me laugh) that, just because they don't know how to work with Norton products, they bash on them. I run Norton AntiVirus 2006 on my home/working laptop along with miscellaneous proper anti-spyware protection programs and everything I can find sometimes is a couple of tracking cookies with Ad-Aware Professional. Besides, Norton has saved me quite some times of some nasty Trojans and viruses.
You, for one, have more than basic IT learning to call yourself a professional.

[wbenton]

At least they're starting to learn

They've successfully weaned themselves from Microsoft as they're not waiting for Patch Tuesday to patch. (* GRIN *)

Walt

[SamMapson]

Veritas customers abandoning Symantec

Many Veritas customers, like myself, are fed up with Symantec. Previous support from Veritas was decent. Now under Symantec, it is totally impossible to get support. A sna-fu in the licensing process in BackupExec 11d has caused a flood of calls into their support lines.

I tried twice to call their 800 number and was disconnected both times after a 40 minute wait. The line is now unreachable and you get a busy tone. An open ticket on their customercare support site has been unanswered/unassigned for over 2 weeks.

Their support forums are filled to dissatisfied customers like this one http://forums.symantec.com/discussions/thread.jspa?threadID=69331&tstart=0

I am also abandoning Symantec and going to EMC/Dantz/Retrospect. I called them and got a solution within a minute.