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February 8, 2010 11:21 AM PST

Netflix says ISPs could threaten Web video

by Greg Sandoval
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Netflix, the Web's hottest video rental service, is worried that bandwidth providers could abuse their position as the gatekeepers of Internet access to hamstring competing Web-video distributors.

As the Federal Communications Commission continues to consider proposals for Net neutrality regulations, Netflix recently asked the agency (PDF) to adopt rules that protect Web video fans from anti-competitive practices.

(Credit: Netflix)

"Network operators control the delivery pipes and generate significant revenue from content that travels over those pipes," Netflix wrote to the FCC. These operators "provide both the means and motive for discriminating against new ventures that might threaten revenue sources of the network operators."

Netflix's comments to the FCC, first reported by The Washington Post on Monday, is a signal that the company sees a showdown coming with Comcast, Time Warner, and other broadband providers over the distribution of online video.

While seemingly everyone predicts the Web will one day be the preferred means of distribution for on-demand film and TV shows, Netflix has aggressively prepared for that day by building up its Web-streaming service and partnering with set-top box makers that enable users to watch Internet-video on TV sets. But in the future, cable and satellite companies may have the upper hand when it comes to acquiring Internet rights to films and TV shows.

The bigger network operators possess huge numbers of subscribers (for example, Comcast boasts 25 million cable TV subscribers and 15 million Internet customers), and can afford to pay big bucks for content. The cable guys have also established strong ties to the studios after decades of heavy spending in Hollywood.

Netflix has 12 million subscribers--many of whom pay only $10 a month for the service--and has at times clashed with the studios over acquiring access to content. Typically, Hollywood sees far better returns from cable and satellite providers than Web services, such as Netflix and Apple.

In comments to the FCC, Netflix wrote: "There is substantial discrimination and consumer harm if a network operator uses its ownership affiliation with a (studio or TV network) or even its bulk buying leverage with a video content provider, to deny attractive programming to a competing online video service."

The "ownership affiliation" that Netflix is obviously referring to is Comcast's proposed merger with NBC Universal. The deal would give Comcast, the nation's largest cable company, a huge say in where NBC's content goes. /p>

Comcast has said that it has no intention of hurting NBC by limiting how the company distributes shows. Another concern for Netflix is that ISPs could use the so-called TV Everywhere initiative as another means to control distribution. TV Everywhere calls for cable and satellite companies to offer subscribers Web access the same content they can watch on their TVs--just as long as they keep paying that subscription fee.

In a statement last summer about TV Everywhere, Comcast said that it intends to roll out the service in a "manner that is consumer-friendly, pro-competitive and non-exclusive."

This is what Netflix would like to see the FCC do nonetheless.

First, Netflix supports a proposed rule known as a "transparency principle" that calls for network operators to disclose "practices that affect the consumers' ability to access content, use devices or services, and run applications," Netflix wrote.

"The Commission and consumer and other watchdog groups can monitor these disclosures," Netflix added, "to ensure that the associated practices do not violate the other open Internet rules."

Netflix wants the FCC to create a group assigned to determine what kind of information network operators must disclose.

Finally, Netflix doesn't want the proposed "managed services" exception to be able to circumvent the FCC's open Internet policies.

In the FCC's Notice of Proposed Rulemaking (NPRM), the group ponders the idea of "managed services." The FCC asks whether some services should be exempt from some or all of the Net neutrality rules. Netflix is very wary of this one.

The company wrote in its comments that a task group "would help assure that the 'managed services' exception does not become so extensive as to in effect create a 'fast lane' for service offerings from network operators and their affiliates while relegating all unaffiliated entities to the 'slow lane' of the open public Internet.

Greg Sandoval covers media and digital entertainment for CNET News. He is a former reporter for The Washington Post and the Los Angeles Times. E-mail Greg, or follow him on Twitter at http://twitter.com/sandoCNET.
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Add a Comment (Log in or register) Showing 1 of 2 pages (50 Comments)
by Stormspace February 8, 2010 11:39 AM PST
Um. Did an editor review this?
Reply to this comment 1 person likes this comment
by codynews February 8, 2010 5:46 PM PST
Um. No example of why you made such a comment?
1 person likes this comment
by opiapr February 8, 2010 5:48 PM PST
Another editor-grammer teacher wannabe.
1 person likes this comment
by Stormspace February 9, 2010 8:51 AM PST
I wasn't going to detail any one error because there were several that made the article hard to read. Looked like copy paste errors that anyone could spot, not just the grammer police of which I am not one. :)
by szettervall February 8, 2010 12:11 PM PST
Internet traffic is not heavily regulated today. For Netflix and other content providers to get promises handed to them on a silver platter, regulation will need to be involved, unfortunately this would result in high consumer prices.
Reply to this comment
by Lerianis4 February 8, 2010 12:39 PM PST
No, it wouldn't. The fact is that it costs Comcast 5 dollars a month for 500 GB's of bandwidth from the Tier 2 and 3's..... and we are already paying how much per month? 50-60 dollars? Yeah, Comcast is making enough profit that they could STOP with the bandwidth caps and simply allow people to download all they wish, when they wish.
4 people like this comment
by tux_warrior February 8, 2010 1:02 PM PST
Lack of competition also increases prices. For ISPs to be able to limit your bandwidth they will also strangle any competition. Doesn't seem very fair at all.
3 people like this comment
by Shane39199 February 8, 2010 2:28 PM PST
your kidding right. i hope you do become aware of just how regulated our Internet is by the government and soon to be if law passes to our law enforcement to be able to get ahold of records of anything Internet related.
by Renegade Knight February 8, 2010 3:00 PM PST
If ISP's focus on being ISP's instead of Content companies we would all be better served. The internet has reached defacto utility status.

If Cable wants to be an internet content company (and why wouldn't they) they should compete just like eveone else.
1 person likes this comment
by Forked_Tongue February 8, 2010 3:31 PM PST
I'm all for non-regulation if the ISP would simply leave our paid for bandwidth alone! If I pay for unlimited 512mb up/6gb down for $45/month then I should be able to use it how I damn well please without their interference as long as I'm not breaking any laws. There's been cases where these ISPs have interfered with packets from various voip services (Vonage, Tmobile@home, MagicJack, etc) with the intentions to degrade their services to the point of "encouraging" the purchase of their voice service. If these ISPs do own certain media outlets (Comcast owning NBC) then I have no problem with them controlling the content of their media (not selling to Netflix) but do have a problem if they interfere with my access to Netflix or any other competing media outlet other than the one they own. I also don't think they have the right to limit my access speed to other websites as that should be based on the pipes paid for by the website I visit, they should deliver on what they initially marketed to me on the package I agreed to sign up with them for.

The other problem we're starting to see is that these corporations also belong to certain "associations" that are for their supposed interest which are nothing more than groups who help them collude against customers in the form of anti-competition. Pharmaceuticals, Mobile services, Media, etc all have memberships to groups that helps them from being competitive by not competing and keeping their products and services artificially high. The Mobile services are an easy example in the way they gouge the customers with the sms services, since sms is sent and received on the mobile networks downtime therefore generate minimal to no load on their network infrastructure while the cost per message has risen anywhere from 20-25 cents per message (when I first worked at Tmobile about 8 years ago all rate plans had the first 50 incoming messages free and were 5 cents per message which held up til about 4 years ago). I find it strange in the mobile industry competing with one another that sms services are going up instead of down as a result of the competition (this isn't like data where new hardware must be bought, setup, and used to deliver higher speed services).

I do believe the government needs to have a government panel that takes feedback from consumer watchdog groups, similar to a bbb with teeth, in the event a valid complaint about their business practice requires regulation because usually when there are too few of a competitor for a particular service or product (because they were initially competitve and absorbed the competition) those remaining few businesses seem to collude to artificially keep prices high. It's very similar to our two party system where the two parties will collude to prevent a third party from rising up to either become competitive or powerful by enacting certain laws to register a candidate and gathering of signatures (anyone should be able run and let their merits and positions determine their victory imho). There is a point that competition is good for business and consumers but collusion is never good for the consumers and is a mockery of an open market.
3 people like this comment
by Renegade Knight February 25, 2010 9:30 AM PST
That lack of regulation has let my ISP cut add a data cap (above the one automaticly imposed by the prommised bandwidth), block ports that prevent me from getting my email, filters my ougoing email, and blocks my netflix emails.

The competing ISP coopeartes with the RIAA, and also has data caps less than their bandwidth promises.

If a higher price is what it's going to take to find a 3rd ISP who actually wants to be a good ISP...I'm game.
by professionaladventurer February 8, 2010 12:28 PM PST
I don't have a problem with any of the 3 ISP's I use for Netflix, Hulu however does not play right at all quite often. I don't know if its Hulu or the ISP's but it's annoying.
Reply to this comment
by Lerianis4 February 8, 2010 12:38 PM PST
What browser are you using? Opera has a problem with Hulu not viewing correctly or inaccurately telling you that something 'isn't available' at the time.

I am actually very worried about what Netflix brings up.... that as more and more ISP's get into offering video and TV, they will relegate other services to a 'slow lane' in order to try and force people to use their services, which is totally unfair to both those competitors AND the consumers.
4 people like this comment
by zeroplane February 8, 2010 1:50 PM PST
So to summarize, Will ISPs threaten Web video?

The short answer is, YES.

If they are not regulated by State or Federal Government. One can argue that it is the consumer that will decide if the corporation will continue their practices. But that isn't correct when many of the large ISPs are what they are today because of 5-15 years of lobbying and paying city, state, and federal pockets to make their monopolies.

The long answer: If yes to any of the following:
1) Does the ISP provide competing content products?
2) Does the ISP have business agreements with one or more content publishers or distributors?
3) Does the ISP have a monetary advantage to limiting network usage or defining "tiered" bandwidth to consumers?

Then assume that the consumer and any company that doesn't "play ball" will get shafted.
Reply to this comment 2 people like this comment
by refriedfood February 8, 2010 5:26 PM PST
Otherwise known as fascism in a capitalist package?
by guzmangm February 9, 2010 7:56 AM PST
Not fascism, oligopoly which unfortunately can be the end result with free market capitalism barring government intervention.
by guzmangm February 9, 2010 8:02 AM PST
Not fascism, oligopoly. This unfortunately can be the end result of capitalism without any government intervention.
1 person likes this comment
by renGek February 9, 2010 10:55 AM PST
Comcast has proven that they already can and have hinder your web experience. They throttled user's connections and then publicly denies it and ultimately their punishment is next to nothing. Meanwhile some single mom is getting jacked by the riaa.

Then comcast admits their wrong doing and shrugs it off with are "so what are you gonna do about it..nothing because we rule your living room" and adds monthly usage caps.

What else will they do once services blatantly eats away at their core business.

Competition is your best means of fighting them. Perhaps cellular companies can do that, I don't know. But if cellular data plans were to reach about 4-6 mbps in download speed and you can tether that connection to your home computer, tv, networked appliance then we'll see some consumer lovin from comcast. Until then, they're just going to do whatever they want.
by kalkap February 8, 2010 1:58 PM PST
If anyone out there thinks that Neflix is crazy or doesn't see the point that Netflix brings up, take a walk down memory lane and recall the sleazy moves the cable operators have done in the past: block or to be correct, throttle content, ie p2p, online game servers etc. Also taking measures to try and hurt Voip traffic over its network while not doing the same network management techniques to its own voip service.
I've long thought about what Netflix brings up as more and more people are doing away with cable, including myself for 3 months now saving me $100/mo. A very wise move so far.
Reply to this comment 1 person likes this comment
by Forked_Tongue February 8, 2010 3:44 PM PST
Agreed and they even limited p2p of legal content (linux, game patches, etc) as well trying to use the pretext that they were hindering "illegal" activities. What they really fear is someone who setup an internet based company that will do direct competition to their cable or satellite television services, such as providing the same exact channels and programs directly over the internet for a lower price (Could you imagine getting all your tier1 services for half or less? How about tier2? How about simply a pay-per-view without commercials for channels or programs without having to pay for a "package" of forced additional channels you never watch in the first place or having to go up to a higher tier to add a single channel you want along with 20+ channels you don't?). They are too comfortable with the business model they've used in the past and the non-competing atmosphere of take this tier of channels for this price instead of picking and choosing the channels we want (Educational, History, Nasa, Weather, etc) and not having the ones we don't want (Mtv, VH1, Home Shopping, Infomercials, etc).

Businesses fear real innovation from real competitors who think outside of the box, especially when it allows us to cut the chains that binds us to them. We've requested these in the past and they didn't have to listen back then (with various cable boxes they could have easily controlled the content to allow us to pick and choose channels we wanted). I hope our government listens to us the people, so that the quality of our service with become better at a better price we deserve.
by dougwattsup February 8, 2010 2:54 PM PST
As Netflix streaming video and TV shows streaming has become more popular around here, the ISPs all started limiting their bandwidth. We have fiber optic to the home so the theoretical bandwidth is enormous. The infrastructure is provided by our Public Utility (the power company). The PUD charges each ISP wholesale prices and the ISPs charge us retail. Interestingly, there is a one-man local ISP provider that has no bandwidth limits with the same prices the bigger ISPs are charging. When I asked my ISP how this fellow is able to do this they said he must be operating at a loss because everyone gets charged by the bandwidth. Yet this guy has been in business for at least 7 years. Some one is making a pile of money, but I cannot figure out if it's the PUD or the ISPs. As more people get streaming video prices you can count on the prices rising, even though there is no additional cost to our local PUD or the ISPs since the current infrastructure can easily handle the increase in bandwidth. I guess this is capitalism at it's best - or worst?.
Reply to this comment
by Renegade Knight February 8, 2010 3:03 PM PST
If they limit the bandwidth consumed by their own content they would be playing fair. However I just can't see a cable ISP limiting your bandwidth on your Cable Company provided Content. I can see them making an "exception" to the rules.

"Hey, don't watch Netflix it counts against your cap, but here at CableCo our movies don't count against your cap! We provide better service that way!"
by Celtic_Hart81 February 8, 2010 3:02 PM PST
I feel that this is already happening...more often then they will ever own up to! I utilize Netflix as well as PlayOn daily. So much so that I canceled my extended cable package with Comcast (saving me $110/month). Since mid December, I have not been able to watch ANYTHING without constant pausing and loading. It worked fine for almost a year prior. Comcast only states that more users are online which take bandwidth away from my line, but I find that hard to believe when it still happens at 2 in the morning. Comcast has never played fair in the marketplace and I am very worried for what this merger will do to NBC and HULU.
Reply to this comment 2 people like this comment
by Lerianis4 February 8, 2010 9:54 PM PST
I have seen this as well on 4Kidstv, which I watch with my cousins and even on my own...... constant pausing, for no reason that I can see, for 30 seconds or more, then it plays 10 seconds, pause again.... even at 2 am in the morning, as you said, when this doesn't make any sense because hardly anyone is on the internet.
by pdskep February 9, 2010 6:47 AM PST
So you see the problem the cable companies are facing. They are losing revenue to on-line streaming services. The only way for them to make up for it is to charge more for bandwidth consumption. I don't feel sorry for Comcast by any means, but in the market they have the right make-up for their losses. Fortunately my building is wired for two cable companies and I choose not to use Comcast.
by Celtic_Hart81 February 9, 2010 9:25 AM PST
But see that is where it is unfair for people like me. My complex will only allow us to use Comcast and nothing else, not even Dish (since the dishes are not aesthetically pleasing). So not only are they throttling my bandwidth down constantly, they are monopolizing so much that I don't have a choice to go anywhere else. I cannot stream anything, download anything, or even play anything mutliplayer online since my bandwidth is so low. So most of the residents are stuck paying at least $150 (for anything more then 22 channels and basic internet) and I'm sure the property management company are receiving some sort of kick-back to keep us from going anywhere else. I personally am paying $80/month for very basic cable (22 channels only) and a 12mbps data line (which I can only ever see going as high as 1.5mbps at any given time). These unfair practices are just ridiculous!
by jspencer09 February 9, 2010 10:27 AM PST
@Celtic_Hart
Celtic, check this out from antennaweb.org
http://www.antennaweb.org/aw/info.aspx?page=FAQ#_Ref28770286

basically, your condo, apartment complex, hoa doesn't have the right to prevent you from installing an antenna for OTA television reception, including satellite. I live in a complex that insisted upon a $100 fee to have an antenna (because I too refuse to pay for vastly overpriced cable). I simply informed them of the Federal Law in writing, and haven't heard back from them since. Most hoas / rental properties aren't even aware of it.
I don't know if this helps you in regards to an ISP, but you definitely have the right to install satelitte TV if you want it.
by clateTV February 8, 2010 3:13 PM PST
OF COURSE!!! It's so obvious, I don't see how people don't get it. Think of it this way. High speed internet (ok, well, not all high speed, but a vast majority of home high speed users are cable internet users) and your television programming are delivered over the SAME EXACT WIRE. Time Warner Cable rapes me for $100/mo for my tv channels. They then rape me for another $50 for my interent. Why would they encourage you to get your programming elsewhere by assisting others to distribute content over THEIR cable lines when they do not get a dime for it? They are going to do whatever it takes to make sure that you are paying THEM to watch the content.
Reply to this comment
by ark2612 February 8, 2010 3:22 PM PST
If you have Comcast, I've been very happy with the content/speed of Fancast. I find that it runs much smoother than Hulu.....I wonder why.
Reply to this comment
by darkstar32170 February 8, 2010 4:16 PM PST
The companies who own the pipes should not be allowed to participate in the provision of content in any way. Allowing it to happen will only create the monopolies that the web has only started to break up. The net was not meant to become fragmented into different ISP with exclusive content. That was always the problem with cable TV and their monopolistic practices. Don't let it happen to the net.
Reply to this comment
by gerrrg February 8, 2010 4:34 PM PST
This was my point, well over a year ago. Comcast's OnDemand will inherently create conflict as Comcast's data cap at 250GB will force customers to look to OnDemand for streaming video. It has been my argument that Comcast's (and others) attempt to ad a data usage cap, in fact, was a work-around the implied rules of Net Neutrality.

It's finally nice to see Netflix agree; I hope others see the light.
Reply to this comment
by Lerianis4 February 8, 2010 9:59 PM PST
I more hope that there is a class action lawsuit pointing this out, and slamming the hammer down on the companies.
by Dark_Jedi_Dave February 8, 2010 6:04 PM PST
Hey Netflix, if you (and while I'm at it, CBS, NBC, Fox, ABC, Hulu, Pandora etc) would allow me to watch/purchase video from overseas, I wouldn't be forced to use ISP and torrents to watch movies/ tv shows.
Reply to this comment
by Dark_Jedi_Dave February 8, 2010 6:05 PM PST
Hey Netflix, if you (and while I'm at it, CBS, NBC, Fox, ABC, Hulu, Pandora etc) would allow me to watch/purchase video from overseas, I wouldn't be forced to use ISP and torrents to watch movies/ tv shows.
Reply to this comment
by BtmnHatesRbn February 8, 2010 8:15 PM PST
It's already started. My ISP only allows us 40 GB totall traffic. Once filled, it's over for that month. Now, Netflix doesn't use a whole lot of traffic, but watch five movies, and ten gigs are gone.

I did file a complaint with the FCC about it. So, we'll see.
Reply to this comment
by Lerianis4 February 8, 2010 10:05 PM PST
I did the same thing.... more people have to do this and realize that they are missing out on a WORLD of stuff because of these bandwidth caps.
by Celtic_Hart81 February 9, 2010 6:42 AM PST
I have also done the same, but I will be very surprised if anything changes. The thing that most people don't think of is the FCC (as well as other government regulatory agencies) tend to take on people from the companies they are regulating. So Comcast, Time Warner, and any other big media companies have people on the inside that are in their pockets. All it takes if the normal amount of lobbying and the right $, and anything WE as consumers want will be squashed quickly. The rich get richer and we're stuck paying almost $200 a month for what should be cheap or free.
by pdskep February 9, 2010 6:51 AM PST
Celtic, why do you think it should be cheap or free? There's a substantial investment for providing those services. If you think the gov't should step in an socialize then web, then OK but otherwise to have unlimited fast bandwidth for all would not be cheap.
by drksilenc February 9, 2010 7:43 AM PST
pdskep hate to break it to you but atleast half of there funding for upgrades to the networks came from the GOVERNMENT all this upgrade to digital was a government mandate and alot of the money came from the government. as stated above it costs 5$ for 500gb of traffic for them to get to the mainstream. so on comcast thats 2.50 a user for bandwidth and most dont even use 100gb so thats a dollar a month... and we are getting charged 50$ a month? for what we rent or own our own boxes on top of the monthly payment if anything goes wrong with your internet besides stuff on the pole they charge you... so in other words they have 45-49 dollars a month by a few million then on top of that theres phone... talk about a ripoff another 45$ a month for an ip phone? come on
by killa08 February 8, 2010 8:21 PM PST
I really dont care bout how much money they making or what not, i just want cheaper prices. Cable is TOO much....
Reply to this comment
by Lerianis4 February 8, 2010 10:07 PM PST
Yeah, 100 dollars for cable BY ITSELF is way too much, even for digital.
by faceless128 February 9, 2010 12:28 AM PST
my problem with Netfilx is i've been waiting a year for a 'No Disk' plan, but even with all their talk of streaming, it's been almost two years and they still don't have a plan with no disks. i don't need shiny disks anymore, this is the internet era.
Reply to this comment
by Ksblair83 February 9, 2010 6:11 AM PST
Don't be surprised if they add that plan and its $8.99 a month. I don't actually have discs mailed to me but I wouldn't hold my breath for a "cheaper" no disc plan.
by disco-legend-zeke February 9, 2010 7:00 AM PST
There is a no-disk plan, but it's for STARZ content, not the huge catalogue of movies that are available for instant download.

my account >> change plan >> show additional limited plans:
Starz Play Only (no DVDs) $7.99 a month
Only includes access to Starz Play and live Starz Play TV channel
Unlimited streaming of Starz Play
No DVD rentals are included

Might as well pay the extra $1 a month for:
1 DVD out at-a-time
+ unlimited instant watching
$8.99 a month
by qpzmal1029 February 9, 2010 7:46 AM PST
Netflix doesn't have a complete enough instant selection to really offer an attractive plan with no disks. I stream a lot, but having the 1-at-a-time plan lets me see new releases and movies that I want to see in Blu Ray. If Netflix can work with the TV networks to offer a solid line-up of current-season TV shows and semi-new release movies instantly, they will offer a compelling streaming-only service for $9/mo or more, and bump the price of the disc plans a dollar higher.
I could even imagine them offering certain content (new movies, cable TV shows) for a low pay-per-view price above subscription, or an extra $10/mo for unlimited access to that content. But something like that would cause people to drop cable in droves, so the networks and cable companies would probably fight it.
by jrzshor February 9, 2010 8:21 AM PST
were there is a dollar to be made, shi.heads will make it. get ready to pay more for free stuff.
Reply to this comment 1 person likes this comment
by gary85739 February 9, 2010 10:13 AM PST
Most of the time you're only offered ONE cable broadband company in your area.

It's all too often either Cox or Comcast, never..BOTH!

Offering both would bring on real competition.

btw, DSL is so yesterday...and only good if you're in their area...
Reply to this comment
by bdennis410 February 9, 2010 12:17 PM PST
Yet another building block in the wall that is needed to force separation of Content from the Delivery Pipeline Infrastructure.
Cable, Telco and now Wireless are in an enviable position of "having their cake and eating it too."
That has to stop, and the sooner the better.
forcing separation of Content and Infrastructure opens up opportunities for competition, increases potential for Service and Product configurations and so much more. Complete independence is required, however, not just window dressing Separation, but Ownership and Management must be completely separate; through spin off, sale or merger as best serves a net Neutral Marketplace, but separate, completely separate.
There is more than enough revenue and profit potential in the Pipeline business, but current monopolistic management restricts Content development, and, as has been shown, monopolistic practices have caused the negative gap between the U.S. and many other countries regarding Broadband speeds and Reach, to continue, even to grow.
The U.S. MUST restore it's leadership in the Internet Marketplace. The U.S. economy is already approaching 50% dependence of Internet-based communication and activity, with more growth to come, particularly in Wireless utilization, to achieve Convergence (AnyThing, AnyTime, AnyWhere (AAA).
Separation leads to free market competition leading to reasonable access at competitive prices; more choices at less cost-that's a Marketplace.
Reply to this comment
by littleM February 13, 2010 8:54 AM PST
The Holy Grail of the Internet is a Bandwidth Monopoly. Anyone who has one will become vastly wealthy and powerful. Right now, those in the USA are AT&T, Verizon, and Comcast. None has a monopoly on the backbone but each has a partial monopoly on the distribution. Fortunately, their businesses main sources of revenue lie elsewhere. This is not true overseas. One day, China may have such power internationally.
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