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August 24, 2009 12:59 PM PDT

Yahoo gets more social with Mail, search updates

by Tom Krazit
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Yahoo Messenger, along with several other core products, are looking more and more social every day.

(Credit: Yahoo)

SUNNYVALE, Calif.--Yahoo increased the social graces of its core products Monday, with a nod to its new home page and a declaration that it's not done with search just yet.

Popular Yahoo products such as Mail and Messenger will soon grow more social, allowing users to update their status, share photos with friends, and initiate video calls. In addition, Yahoo Search is about to get a new results page that can connect searchers directly to the Web content they seek without leaving the results page.

"Our user base grows when things are simpler and more delightful," said Elisa Steele, executive vice president and chief marketing officer at Yahoo. The idea is twofold: to attract more people who are not already familiar with Yahoo's content and to entice those who already use products like Yahoo Mail to spend more time on the site. Either way, that's more eyeballs for advertisers.

To that effect, Yahoo hopes to tap into the popularity of social networking by redesigning Yahoo Mail--the leading e-mail service in the world--to feature status updates, links to social content like photo albums, and additional applications such as Evite. The new home page allows Yahoo members to update their status and broadcast that within the Yahoo network, and that box will also be added to the Mail and Messenger experiences.

At the moment, however, those obsessed with social networking are likely already hooked up with the likes of Facebook and Twitter. The status updates that are available through the top of the Yahoo home page and Mail page will only broadcast to those who you've connected with via Yahoo profiles, but at some point Yahoo wants to link that status update box to outside services to allow you to update your status once and broadcast it to multiple networks, said Tapan Bhat, senior vice president of integrated consumer experiences.

Still, there's still an awful lot of people who haven't taken the Twitter plunge, said Bryan Lamkin, senior vice president of applications products. Yahoo wants to have it both ways: to provide a social outlet for Yahoo users who haven't signed up for things like Twitter and to give those Yahoo users already hooked into other social networks a chance to run everything through Yahoo.

And although Yahoo plans to offload its search business to Microsoft at some point over the next several years, it demonstrated a new search results page that can display search results from specific sites that are related to the query. For example, searches for queries such as "how to make sushi" return Wikipedia and eHow links on the left hand side of the page, and searches for people link to results gathered from Facebook or Twitter.

"Searching for people has been Google's domain. We're going to take that away from them," said Larry Cornett, vice president of search products and design.

Many people forget that although Microsoft is set to take over on the back end, Yahoo will retain control of how Bing-powered results are presented on Yahoo pages, said Prabhakar Raghavan, senior vice president of Yahoo Labs and search strategy. That means the company will continue to tweak the front-end experience, and from that standpoint could really be considered a competitor of Bing.

"We are not a version of Bing...What we do with (search results), how we paint it, that's entirely up to us," Raghavan said.

Corrected at 2:45 p.m. PDT with the correct spelling of search executive Larry Cornett's name.

Tom Krazit writes about the ever-expanding world of Internet search, including Google, Yahoo, online advertising, and portals, as well as the evolution of mobile computing. He has written about traditional PC companies, chip manufacturers, and mobile computers, spending the last three years covering Apple. E-mail Tom.
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by Jay_W_2 August 24, 2009 1:54 PM PDT
The new Yahoo mail sucks. It doesnt work well with Google Chrome. It barely works with Firefox. Im not interested in posting my status with them. Im not interested in seeing my picture every time i go to the mail front page. I dont care what my buddies are doing. I use Twitter for news and sports feeds, not what my friends are doing. I use facebook for keeping in touch with family and friends- and none of them use Yahoo. I seriously doubt i will ever use any of their new features. It needs to be customizable for individual needs.

The new Yahoo homepage isnt much better. Their popular searches are a waste of time. Their recommendations stink- i dont care about the stock market, the deal of the day, the yellow pages... waste of space. Give me a real recommendation- like a sports website I dont know about.

Nothing about the new Yahoo makes me want to use it longer- in fact it is causing me to spend less time using their services.
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by jeremyhubert August 24, 2009 1:59 PM PDT
Just a correction: The Vice President of Search Products and Design is Larry Cornett, not Larry Corbett
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by Tom Krazit August 24, 2009 2:43 PM PDT
My apologies, will fix.
by ceebee23 August 24, 2009 2:29 PM PDT
I can only agree with your Jay... every time yahoo tries to get more "social" they make everything worse.

They made a mess of Yahoo profiles pages, migrating users to an almost unworkable system and losing users' data in the process and then abandoned the Yahoo360 pages.

The new mail client is slow, unreliable and full of meaningless junk.

Grrr..
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by srikkanthm August 24, 2009 2:38 PM PDT
I agree with posters 1 and 3. Why in the world do I want to check my friends' status by logging into a email app. I login to my email app to check email. Seriously, Yahoo! you lost your mojo. There is desperation in everything you do these days. Whoever gave you the idea to integrate email and social status messages has to be fired. Your email app sucks already. It is slow. Way behind gmail. Spend time fixing that up. I already stopped using Yahoo mail 3 years ago. I get an email or two from some of my old friends and they send to yahoo no matter how many time I tell them not to send to yahoo. If not for them, I would have dumped it completely
by vastman21 August 24, 2009 3:07 PM PDT
The author forgot to mention that these new "features" slow the email program down and do not allow deleting components such as chat that are annoying and intrusive. Yahoo email is becoming a poor competitor to google mail. Yahoo's financial troubles and management problems are becoming evident.
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by amarknyc August 24, 2009 4:52 PM PDT
My experience is different than you guys are describing. When they changed to the new email format (~a year ago), I had problems reloading ...I complained (once) and, an hour later, they 'did' something (??) which solved my problems. No problems since (at least, none that are Yahoo's fault).

Giving me the option to connect my email with outside social networking, at least to me, seems like the natural progression of how things are moving. While I'm not into social networking, I know plenty who are...and they seems to get annoyed at having to use email to communicate with some people and other systems to communicate with others.

While Yahoo has definitely put their users through 'challenges,' they're not unique:
Netscape 6.01
MS Office
Windows 95:98
Googlemail (when it first came out)

At least Yahoo has a responsive support group (if you've got the time to figure out how to access them)
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by quepasakoolj18 August 30, 2009 2:32 PM PDT
Yeah the Yahoo Mail Classic, ever since the update a month or two ago, has been so slow to me....
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About Relevant Results

Relevant Results focuses on the big Internet companies of our time, tracking the evolution of search, communication, and business on the Web. Tom Krazit examines how a shift to mobile computing and the growing demand for online content affect our understanding of how to deliver information in the 21st century, in between bemoaning the state of the New York Mets and searching for the perfect IPA.

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