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May 6, 2007 9:00 PM PDT

A fresh, faster Hotmail

by Elsa Wenzel

Some 280 million Hotmail users are getting a brand-new in-box today. If you're already using Hotmail, a green button will invite you to try the new service when you log in, while the beta tag disappears for testers (pictures here).

Voila, the new Windows Live Hotmail.

Voila, the new Windows Live Hotmail.

(Credit: Microsoft)

Microsoft is also building bridges between its desktop and browser-based e-mail services. The Windows Live Mail beta download should be available later this month, succeeding Outlook Express and Windows Mail. Also later in May, expect to see the free Microsoft Office Outlook Connector beta, which will synchronize contacts, e-mails, and folders with the new Hotmail. The current Outlook Web Access will remain for enterprise users only.

Microsoft dug up the foundation of MSN Hotmail and has spent more than two years reconstructing it, brick by AJAX brick. So in addition to a new face, expect more speed; messages will load without requiring the entire page to refresh.

The multipane interface looks just like that of Yahoo Mail beta, which apes Microsoft Outlook--letting you drag and drop messages into folders, or right-click messages for a menu of options. Windows Live Hotmail, however, lets you choose a color theme. Even the "Today" tab of news that loads when you sign in is reminiscent of Yahoo.

Similar to the Hotmail of the past as well as Mozilla Thunderbird, check boxes appear next to each message--but only when you hover over or select an e-mail. This is built to help old-school users get accustomed to the new layout. You can, however, select multiple messages without zeroing in on the tiny boxes.

Windows Live Hotmail has customizable color themes

Windows Live Hotmail has customizable color themes

(Credit: Elsa Wenzel/CNET)

New goodies include the following:

    • Storage starts at 2GB and expands to 4GB for $19.99 per year. Yahoo, by contrast, offers unlimited storage.
    • Say "RIP" to the old Hotmail. But, you can switch to Classic view, which closely resembles it.
    • A built-in audio player lets you listen to MP3 and WAV files--including songs and voice mail messages.
    • You can make minor changes to pictures when attaching them to an e-mail message. Unfortunately, this feature and the inline audio player won't work in Firefox.
    • There's no integrated chatting as the Gmail and Yahoo Mail betas allow, but Hotmail can detect when a contact is online and will pop up a Windows Live Messenger window when you choose to chat.
    • Microsoft may be working with an unnamed partner to embed video features. If so, the ability to play movies within your inbox could really set this e-mail service apart from Yahoo's and Google's.
    • An inline spelling checker underlines misspelled words with squiggly lines and ties to a dictionary and thesaurus, just like in Word. Gmail and Yahoo Mail lack this.
    • The security bar atop incoming messages turns yellow or red according to the potential danger. Although Hotmail won't block senders from your contact list, most messages won't show pictures or links until you allow them. Some users may find this too cautious, but I've found it to be a pretty straightforward buffer zone against phishing and other scams.
    • A banner atop the screen may target ads according to your location. Unlike Gmail, however, Hotmail will not serve advertisements based on the text content of your e-mails.
    • You can choose to send messages so they appear to be from your Gmail or Yahoo address.

Many other features are still under wraps and will roll out gradually. Outlook-like features that are still absent include the following:

    • RSS reader
    • Message color-coding
    • Built-in preview of documents from Office and elsewhere.
    • Calendar integration (in progress).
    • Despite the rich text editing for e-mail composition, there's no sign that Hotmail will incorporate an online word processor, a la Google Docs and Spreadsheets.
    • I'm crossing my fingers that built-in mapping, chatting, and voice-calling might also happen at some point.
    • No word yet on whether Hotmail will render HTML as Outlook 2007 does. If so, it would also lack CSS support, thus giving migraines to many newsletter designers.

      Classic view hints at the old Hotmail.

      Classic view hints at the old Hotmail.

      (Credit: Microsoft)

If you're confused by all the changing names of Hotmail, you're not alone. The first code name for the redesigned Hotmail was Tsunami, replaced later in 2005 by Kahuna, then otherwise known as Windows Live Mail beta. Now Microsoft is keeping the Hotmail brand after all and preceding it with the newer Windows Live moniker that also describes a host of Web 2.0 tools. (The team behind the rebuild reportedly cheered at the decision.)

Just don't mix up Windows Live Hotmail with Windows Live Mail, the new, free desktop client--or with Office Live Mail, which integrates with other Office Live services. For the sake of my sore fingers, I'm referring to Windows Live Hotmail as Hotmail from here on.

Also see this News.com report about Hotmail for more.

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Add a Comment (Log in or register) (19 Comments)
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Windows Live This, Windows Live That...
by JeffPom May 6, 2007 11:12 PM PDT
Maybe Microsoft wants to be like McDonalds. So you can write in your Windows Live Hotmail about thinking about transferring to Windows Live Office, and that you thought about while at McDonald's eating a McChicken sandwich and a McShake.

Maybe every brand could do that? How many times can we confuse a customer? LOL
Reply to this comment
Windows Live This, Windows Live That...
by JeffPom May 6, 2007 11:12 PM PDT
Maybe Microsoft wants to be like McDonalds. So you can write in your Windows Live Hotmail about thinking about transferring to Windows Live Office, and that you thought about while at McDonald's eating a McChicken sandwich and a McShake.

Maybe every brand could do that? How many times can we confuse a customer? LOL
Reply to this comment
Calendar? You forgot to mention...
by xxdesmusxx May 7, 2007 5:21 AM PDT
You forgot to mention how pathetically out dated the calendar is in Windows Live Hotmail (or whatever the hell it is called). They need to update the calendar ASAP because it is pathetic compared to today's calendar apps. I want to like Live Hotmail, I really do, but as of right now I only use it when I absolutely have to. Otherwise I just check my hotmail through Outlook 2007.
Reply to this comment
Calendar? You forgot to mention...
by xxdesmusxx May 7, 2007 5:21 AM PDT
You forgot to mention how pathetically out dated the calendar is in Windows Live Hotmail (or whatever the hell it is called). They need to update the calendar ASAP because it is pathetic compared to today's calendar apps. I want to like Live Hotmail, I really do, but as of right now I only use it when I absolutely have to. Otherwise I just check my hotmail through Outlook 2007.
Reply to this comment
They still can't get the spam filter correct
by keith.r.benedict May 8, 2007 8:03 AM PDT
I get more spam in my Hotmail account than actual mail. On most days I get 20 pieces of spam delivered to my Inbox, while a mere 2 or 3 go to my Junk Folder. In my Gmail account, I get one or 2 pieces of spam a week and they ALL go to the Spam folder.

I don't know why they can't get this right. It's the same emails over and over again. Property in Costa Rica, anti-aging formula--all garbage!
Reply to this comment
They still can't get the spam filter correct
by keith.r.benedict May 8, 2007 8:03 AM PDT
I get more spam in my Hotmail account than actual mail. On most days I get 20 pieces of spam delivered to my Inbox, while a mere 2 or 3 go to my Junk Folder. In my Gmail account, I get one or 2 pieces of spam a week and they ALL go to the Spam folder.

I don't know why they can't get this right. It's the same emails over and over again. Property in Costa Rica, anti-aging formula--all garbage!
Reply to this comment
Looks great. Now fix the spam filter!
by keith.r.benedict May 8, 2007 8:04 AM PDT
I get more spam in my Hotmail account than actual mail. On most days I get 20 pieces of spam delivered to my Inbox, while a mere 2 or 3 go to my Junk Folder. In my Gmail account, I get one or 2 pieces of spam a week and they ALL go to the Spam folder.

I don't know why they can't get this right. It's the same emails over and over again. Property in Costa Rica, anti-aging formula--all garbage!
Reply to this comment
Looks great. Now fix the spam filter!
by keith.r.benedict May 8, 2007 8:04 AM PDT
I get more spam in my Hotmail account than actual mail. On most days I get 20 pieces of spam delivered to my Inbox, while a mere 2 or 3 go to my Junk Folder. In my Gmail account, I get one or 2 pieces of spam a week and they ALL go to the Spam folder.

I don't know why they can't get this right. It's the same emails over and over again. Property in Costa Rica, anti-aging formula--all garbage!
Reply to this comment
fix SPAM filter!!
by dbollard99 May 8, 2007 11:47 AM PDT
I hate the spam filter. doesn't work right. My inbox always fills with spam...
Reply to this comment
fix SPAM filter!!
by dbollard99 May 8, 2007 11:47 AM PDT
I hate the spam filter. doesn't work right. My inbox always fills with spam...
Reply to this comment
What I think about WLM/Yahoo
by jjzone May 9, 2007 10:27 AM PDT
I have the new WLM and Yahoo messenger and they dont work well together. WLM tell's me I have friends online from yahoo but wont let me talk to them.
Best thing I've found to use is pidgin 2.0 from www.download.com lets your talk to everone.
Reply to this comment
What I think about WLM/Yahoo
by jjzone May 9, 2007 10:27 AM PDT
I have the new WLM and Yahoo messenger and they dont work well together. WLM tell's me I have friends online from yahoo but wont let me talk to them.
Best thing I've found to use is pidgin 2.0 from www.download.com lets your talk to everone.
Reply to this comment
The new Hotmail
by bigbear639 May 9, 2007 8:31 PM PDT
It is horrible. A step backwards. It reminds me of webtv. A big Mess. The Old Version of Hotmail is Intuitive, am able to sort my mail the way I like> I don't need the Address Book on my main window, the way it appears in MSN9.5. I am able to send emails from any account anyway. It also reduced the Size of my Paid Account back to the Free one.

Leave it alone or I will be using G-Mail and Yahoo more and more. It will be a Pain to change over if Hotmail Old version disappears, but will be worth it and MSFT's loss.
Reply to this comment
The new Hotmail
by bigbear639 May 9, 2007 8:31 PM PDT
It is horrible. A step backwards. It reminds me of webtv. A big Mess. The Old Version of Hotmail is Intuitive, am able to sort my mail the way I like> I don't need the Address Book on my main window, the way it appears in MSN9.5. I am able to send emails from any account anyway. It also reduced the Size of my Paid Account back to the Free one.

Leave it alone or I will be using G-Mail and Yahoo more and more. It will be a Pain to change over if Hotmail Old version disappears, but will be worth it and MSFT's loss.
Reply to this comment
new hotmail
by bobcatplus May 10, 2007 12:05 AM PDT
i like the new hotmail better. it's faster, has more options, as is the closest email client webmail to MS OUTLOOK EXPRESS or MS OUTLOOK i've ever seen.
Reply to this comment
new hotmail
by bobcatplus May 10, 2007 12:05 AM PDT
i like the new hotmail better. it's faster, has more options, as is the closest email client webmail to MS OUTLOOK EXPRESS or MS OUTLOOK i've ever seen.
Reply to this comment
Spam filter does work if you put in some effort...
by rickiep May 11, 2007 5:00 AM PDT
I agree that Gmail and Yahoo have much better "standard" spam filters than Hotmail, but if you increase the spam filter on the new hotmail you can GREATLY decrease your spam in your inbox. The effort comes in when you need to check your Junk folder for allowable messages. Do this a few times and you should be all set. I only get messages from people in my contacts list and those senders that I have marked as "safe". Prior to the change, I would have 10 spam messages and about 3 allowable messages. Now I only see those 3 allowable messages and those 10+ spam messages end up in my junk folder. I couldn't be happier with the new set up. Put the effort in and you'll be all set.
Reply to this comment
Spam filter does work if you put in some effort...
by rickiep May 11, 2007 5:00 AM PDT
I agree that Gmail and Yahoo have much better "standard" spam filters than Hotmail, but if you increase the spam filter on the new hotmail you can GREATLY decrease your spam in your inbox. The effort comes in when you need to check your Junk folder for allowable messages. Do this a few times and you should be all set. I only get messages from people in my contacts list and those senders that I have marked as "safe". Prior to the change, I would have 10 spam messages and about 3 allowable messages. Now I only see those 3 allowable messages and those 10+ spam messages end up in my junk folder. I couldn't be happier with the new set up. Put the effort in and you'll be all set.
Reply to this comment
by teacher2865 July 30, 2008 8:47 PM PDT
How do I get my old Email contacts?I have not been able to contact people for days .I would have liked an e mail telling me I was NOT going to have e mail unless I redid EVERYTHING ..I am OUT of touch with EVERYONE HELP I need to recover old info.
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