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July 2, 2009 3:49 PM PDT

Sites that help you lodge complaints

by Don Reisinger
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Whether you want to target politicians, your employers, or companies that have done you wrong, there are a variety of sites across the Web that will help you voice your complaints. But beware that not all of them will actually solve those problems.

Lodge your complaints

Anonymous Employee Those having trouble at the office should try out Anonymous Employee. The service allows you to create a user name and password without requiring an e-mail address. After that, you can input the name of your employer, the person you want to contact, and the issue you want to make them aware of. Anonymous Employee automatically sends the message to the recipient without identifying you.

Unfortunately, Anonymous Employee was buggy and at times, it took too long to send a message. That said, I was impressed by the number of options it offered, including complaints about age discrimination, harassment, or wrongful termination. Once it fixes those bugs, Anonymous Employee will be an even more compelling service.

Anonymous Employee

Anonymous Employee keeps you private when you make issues public.

(Credit: Screenshot by Don Reisinger/CNET)

Better Business Bureau The Better Business Bureau site is one of the best places to lodge complaints. Right from the home page, you can access the organization's complaint tool, which allows you to take issue with your vehicle, your cell phone carrier, a product or service outside of those two categories, or a charity. After inputting information about yourself, you can describe your issue on the site. It's then filed with the Better Business Bureau and investigated.

BBB

The Better Business Bureau wants to know the nature of your complaint.

(Credit: Screenshot by Don Reisinger/CNET)

CongressMerge If you're unhappy with what's going on in your state, CongressMerge can help you out. The site provides you with a search field to find all of your elected representatives. Once you find the politician you want to contact, it gives you a listing of all their phone numbers, a map to their office, and even their fax number so you can be sure to get in touch with them. You can also check out your elected representatives' voting records on the site. It's a great way to find all the means of communication you need to have your voice heard in the political process.

CongressMerge

CongressMerge helps you contact your representative.

(Credit: Screenshot by Don Reisinger/CNET)

Electronic Frontier Foundation The Electronic Frontier Foundation is a great place to have your displeasure heard. The site's Action Center lists all the issues the organization has identified. You can sift through those issues, find those that matter most to you, and send an e-mail to the appropriate recipients expressing your displeasure with the rest of the EFF community. It's a great way to stage an online protest.

EFF

The Electronic Frontier Foundation wants you to get motivated.

(Credit: Screenshot by Don Reisinger/CNET)

Federal Trade Commission The Federal Trade Commission also lets you submit complaints. You can file complaints about suspect business practices, identity theft, or "episodes of violence." According to the organization's site, it will investigate any complaints that it deems is part of a pattern, but it won't solve individual disputes.

Regardless, the site's complaint service is fantastic. In just a few seconds, you'll be able to describe your gripe after following the step-by-step complaint tool. After you're finished, it gives you the chance to review your complaint and submit it for review. Whether or not anything will come of it is anyone's guess, but at least you know your government might be doing something behind the scenes to stop poor business practices.

FTC

The Federal Trade Commission walks you through your issues.

(Credit: Screenshot by Don Reisinger/CNET)

Project Vote Smart Project Vote Smart is a great way to research the political process. You can search for politicians, see how they vote, and determine if you're happy with the way they are representing you.

If you're not happy with their job performance, Project Vote Smart provides you with all the contact information you'll need to express your displeasure. From the address of all their offices to phone numbers and key staff contact information, Project Vote Smart has it all. You'll be happy with what it offers.

Project Vote Smart

Project Vote Smart tells you how politicians vote, then helps you contact them.

(Credit: Screenshot by Don Reisinger/CNET)

Ripoff Report Ripoff Report provides an outlet for consumers who have been negatively affected by companies to issue complaints. As of this writing, Ripoff Report has more than 460,000 reports filed on the site.

When you're wronged by an organization, you need only to file a report on the site describing the injustice. It then enters the public forum, so other users can comment, add their own horror stories, and help you get the word out about your complaint. The beauty of Ripoff Report is that it also gives companies the opportunity to rebut any issues raised by customers. It's a really nice give-and-take that's worth checking out.

Ripoff Report

Ripoff Report gives you and your complainee the chance to share their opinion.

(Credit: Screenshot by Don Reisinger/CNET)

My top 3

1. Ripoff Report: It's nice to keep your complaint public.

2. Anonymous Employee: It's a great way to address real issues without worrying of termination.

3. Electronic Frontier Foundation: There's strength in numbers--and the EFF knows that.

Don Reisinger is a technology columnist who has written about everything from HDTVs to computers to Flowbee Haircut Systems. Don is a member of the CNET Blog Network, and posts at The Digital Home. He is not an employee of CNET. Disclosure.

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by jpmays July 2, 2009 5:02 PM PDT
Hey Don... what about a site for filing a complaint against one's physician? Got any ideas?
Reply to this comment
by Gulfhome July 3, 2009 12:55 AM PDT
You can try www.peopleclaim.com. You can file against professionals or businesses etc. Surprised it wasn't mentioned in this article- although it is a new site.
by moviegeek65 July 3, 2009 9:26 AM PDT
Most states in the US have a medical board you can complain to, Google it.
by AndrewRich July 2, 2009 5:31 PM PDT
Consumerist and Twitter. Lots of companies have dedicated customer service people monitoring both, and usually those people are better-qualified and empowered to actually fix something than the random overseas call-center drones.
Reply to this comment
by Hep Cat July 2, 2009 5:34 PM PDT
Can I file a complaint against C|Net for trolling Apple fans?
Reply to this comment
by rich12313 July 3, 2009 8:25 PM PDT
God i hope so
by Orion Blastar July 2, 2009 7:16 PM PDT
I have medical problems that employers have discriminated against me for. If I file a complaint, they will know who I am by the medical problems I list. But if I don't list them, they won't know why I was discriminated against.

How do we know that this isn't some sort of trap to out people who complain? On the Internet we are not 100% anonymous even if we use a handle or nick name.

I was eventually forced on disability by employers discriminating against me, I became too sick to work from the stress they put me under via the discrimination. So now my career is just about over, and if I complain about it, I'll be marked for life and made fun of and discriminated against for my illnesses.
Reply to this comment
by Epiphanyseeker July 3, 2009 5:53 AM PDT
I would love to see a complaint engine that would connect me with the names and addresses of the Boards of Directors for these companies. The management are just those *employees* closer to the Board than the rest of the employees. So complaining to management is NOT complaining to the ultimate authorities for that company (unless it is not a publicly held corporation). This is true for complaints to nonprofits registered with their state corporation commission as well.

So does anyone know of a "complaint engine" that will get me the working contact information for at least the secretary of a board of director ... since it is the official job of a secretary of the boards of directors to receive and respond to correspondence.
Reply to this comment
by compcomm July 7, 2009 4:03 AM PDT
That would be us then! :)

Our service connects consumers to companies to resolve complaints, and primarily at the highest level possible (often they dont even know there are structural customer service issues in their businesses).

You might also be interested in our unique GroupComplaint service.

Rgds,

Neil Gleeson
CEO
ComplaintCommunity.com
by 86lg4b4c July 3, 2009 7:06 AM PDT
Just list them here...1.direct tv.The biggest group of idiots in one place.2)rip off report .com,what a joke.)BBB.are you kidding?you do know companies pay to be a part of the BBB.Give me one instance of the BBB doing anything worth a crap for anybody.They are there to make money ,fools.
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by JustinUtah79 July 3, 2009 1:59 PM PDT
Don Reisinger should take a closer look at Ripoff Report and what a complete scam it is. Right now, I can submit a very damaging, embarrassing and completely fake report about him on Ripoff Report and Don would find it at the very top of the Google (only Google favors Ripoff Report) search results when people search for his name. He would also find he would have to pay Ripoff Report and founder Ed Magedson to mitigate the report by including favorable comments. Dig deeper Don on Ripoff report and seriously reconsider giving it so much free advertising.
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by play7 July 5, 2009 5:18 AM PDT
There use to be one that was good. until it was closed down. Not too sure how long this one will last.
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by Dan_DTC July 6, 2009 3:57 AM PDT
http://www.jobvent.com/ is another good site to voice concerns about employers, or even praise them.
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by PublicLobbyist July 6, 2009 1:48 PM PDT
These sites should unite into one. Until that happens, it will be a waste of time. We must not allow ourselves to be subjected to anyone's divide and conquer strategy.
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by bdennis410 July 6, 2009 2:50 PM PDT
The evolution of The Citizen's Voice continues apace. Tea parties, Blogs, Twinnter, The Wall on Facebook; all, though disparate, indicate the growing frustration with a system which purports to consider everybody, but takes care of "nobody."
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by russell.g.oneill July 6, 2009 4:10 PM PDT
Another good site to look at is consumeraction.gov.

Full disclosure: I work in the organization that produces this website, although I don't personally work on it.
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